Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with Holiday Gems for some years and have found their holidays well organised and enjoyable. Booking is easy and their customer service operatives are pleasant and helpful. Their documentation is comprensive a d easy to understand.”

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Posted 3 years ago

We are delighted, Richard, that our service has and continues to exceed your expectations. Such positive feedback from a loyal client is really appreciated and we thank you for the time taken to share your experiences.

Posted 3 years ago

“I recently booked a holiday with this company and i can honestly say the representative who dealt with us was very friendly nice and helpful her name was Geraldine she went out of her way to help us find the best deal”

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Posted 3 years ago

“Easy to navigate website. Await confirmation phoned next morning price of holiday increased so had to pay difference and received all documentation. Competitive prices.”

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Posted 3 years ago

“very polite / friendly who put your mind at rest”

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Posted 3 years ago

“Lots of trouble with the airline, but Holiday Gems helped me sort it out, cancelling the first holiday and booking an alternative 😀”

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Posted 3 years ago

We are delighted to have been able to ensure the best possible outcome. Thank you for taking the time to post your positive feedback, Julie - it is always appreciated.

Posted 3 years ago

“Very efficient and quick comprehensive service.Looking forward to our holiday.Regards,Colin Oliver”

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Posted 3 years ago

Thank you for taking the time to post such positive comments, Colin. We do hope that the next holiday we plan together will rate 5*

Posted 3 years ago

“I didn't have to wait too long on the phone. Booking was smooth and sent relevant documents quickly. Only negative was, the price was slightly more than shown online.”

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Posted 3 years ago

Thank you for your positive comments which are appreciated. The costs online are always addressed if the booking is made in that format. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do apologise if the information has been confusing

Posted 3 years ago

“Ihave have booked many holidays with you in the past,and i have never encountered any issues.a good holiday company to work with,and excellent service you provide.this is why i always use your online services thanks alan woodcock”

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Posted 3 years ago

Wow ! Thank you for your loyalty and taking the time to post such positive feedback about your experience. It is appreciated.

Posted 3 years ago

“Good service called me back the next day when there was a problem”

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Posted 3 years ago

Our agents will always endeavour to resolve any issue raised. We are delighted that the matter ws addressed efficiently.

Posted 3 years ago

“Great offers super hotels quick response on email no stresses but. Tried to phone three times no one picked up after 19/20 mins shame that”

Helpful Report

Posted 3 years ago

We are so disappointed that we could not achieve a 5* rating due to any delays. Due to a surge in bookings as restrictions are lifted, we do know that there are times that call wait times have exceeded our normal timeframes for which we sincerely apologise. If you require any assistance, please do remember that you can email our customer service team.

Posted 3 years ago

“He was really helpful and patient thank you”

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Posted 3 years ago

Thank you for taking the time to post your positive comments. It is appreciated.

Posted 3 years ago

“I sent through important requests for medical reasons and on calling the actual Resort they had NO NOTES.”

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Posted 3 years ago

We are somewhat confused by the review content as the special requests have been transmitted to the supplier and are showing on your booking confirmation emailed on booking. For us to pursue this issue, please contact our customer services team by telephone or email and they will endeavour to resolve the matter.

Posted 3 years ago

“Stephen was very helpful with my booking”

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Posted 3 years ago

“Only just booked so can't comment yet but must say the online stuff I had to do was a nightmare don't know if it's correct as part 2 is 2 days before we go Then there's the test when away n form filling aagghhh”

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Posted 3 years ago

“The only info missing when we booked was regarding the law in the area for all inclusive holidays. Otherwise straightforward. An option to pay monthly would be nice too.”

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Posted 3 years ago

“Good choice of holiday deals to suit your budget. Easy online booking process. Was contacted by a friendly member of staff via phone to confirm a few details but I missed their call. It took a couple of hours to get a call back but they are dealing with a very high volume of calls at the moment. Overall the holiday was booked and confirmed really quickly.”

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Posted 3 years ago

Thank you for your feedback about our website, we do aim offer very competitive prices and a variety to suit all. We appreciate your understanding that our call volumes are increasing as travel resumes.

Posted 3 years ago

“Very helpful and geraldine is very good at her job, only problem is the phone lines”

Helpful Report

Posted 3 years ago

Geraldine is an asset and we are fortunate to have her on the team. We do know that due to the surge in bookings, our answer times have exceeded the normal timeframes for which we sincerely apologise. This will be addressed and improve as travel normalises.

Posted 3 years ago

“I have only just booked again with HG after a few years break. The first time I went with them, I forgot to print out my return flight stub, and some how HG found out and faxed them to my hotel the day before leaving. That's what you call service. I only gave a 4 star as my new holiday has only just been booked”

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Posted 3 years ago

We are delighted that you have returned to us to plan another holiday. Thank you for taking the time to post your feedback. We are sure that you will have a great holiday

Posted 3 years ago

“Phoned me back when they said they would and very helpful.”

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Posted 3 years ago

Thank you for your positive feedback. It is always appreciated by the team

Posted 3 years ago

“Very smooth booking at these still uncertain times. Called the company before I booked online to ask a few questions regarding travel, tests, etc and they were very helpful”

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Posted 3 years ago

Our agents will always endeavour to give the most up to date information to which they have access. Please remember, that due to the rapidly changing regulations both in the UK and the destination, it is always important to check www.gov.uk/foreign-travel-advice for the most up to date information. Thank you for taking the time to post your positive feedback which is always appreciated

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews