Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Holiday Gems site interesting full of offers and user friendly. I managed to book a holiday for 2023 to Canada (Niagara Falls) flights and Hotel Accomodation in a large room B&B at a reasonable price with direct flights from Manchester UK 👍. I did receive a phone call within 24 hours as there was a slight change to the hotel room, this was handled in a friendly professional manner and was succesfully dealt with. The only drawback I found was that it was marketed stating to pay approx a third deposit to secure the holiday and as soon as I promptly received a confirmation email the full balance was due straight away which surprised me for a holiday due in another 8/9 months time 🤨! I have raised this as a query and the extra £4-£5 processing fee which was added to the balance when I came to pay online (which was not stated previously), as yet I have not received a reply 👎. I have paid the full balance and have again promptly received my confirmation email stating my balance is paid in full👍. Just a pity that I have not received a prompt reply to my enquiry👎. It is my first time as a customer of Holiday Gem and 🤞 it will ultimately be successful as I'm looking to book further holidays through them.”

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Posted 2 years ago

“Easy communication and clear information by Nathan, from costumer services.”

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Posted 2 years ago

“We booked our holiday through holiday gems deposit was paid online and received a call the following day from Richard who was very helpful , even though there was a slight price increase , communication was good , paperwork sent through the same afternoon , Nathan Also helped with the booking even tho we had no direct contact . Thanks”

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Posted 2 years ago

“Pros - Nathan was really nice and cool to talk which is really important and gave me information I needed. Improvement- a little bit more professionalism in the conversation, and clearer instructions.”

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Posted 2 years ago

“Nathan followed up my booking and asked if I needed any help to finalise it, which I thought was very kind. He was friendly and explained the deal that we found. He was even able to upgrade our checked in luggage. Thank you Nathan”

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Posted 2 years ago

“Competitive prices”

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Posted 2 years ago

“This has been my first experience with Holiday Gem, the lady who dealt with the booking was polite and efficient, and the booking was taken quickly. I shall no doubt be making more comments when I return from from holiday.”

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Posted 2 years ago

“Hotel I wanted, weeks I wanted, flights ok, transfer easily booked & luggage costs less than other sites I’ve tried. My only issue is that they phoned me following my online booking, to say that the room I wanted had sold out at the price quoted online so there was a small additional charge. It was only about £10 per guest so I paid it but it’s disappointing when that kind of thing happens. Despite this everything about booking has been straight forward & efficient. Will review again after my holiday.”

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Posted 2 years ago

“Havent gone on holiday. Only just booked. So far has been ok tho.”

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Posted 2 years ago

“Booking easy on the website but disappointed when Richard contacted us to say the holiday was dearer than advertised so had to pay extra as I had already paid the full amount as requested .”

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Posted 2 years ago

“The only issue I have is that the price booked online is not the final price, don't know why.”

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Posted 2 years ago

“Good service. Had a call from Nathan the following day to advise that the booked accommodation was not available. A little disappointed but these things can happen.”

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Posted 2 years ago

“Great response from Nathan and matter was sorted instantaneously, great customer service from him”

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Posted 2 years ago

“So far so good, booked my holiday very easily in the website and am happy with all so far.”

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Posted 2 years ago

“Good service and easy going advisor top man nathan so helpful and down to earth”

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Posted 2 years ago

“Great very easy to search and book wat your looking for”

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Posted 2 years ago

“Great holiday transfers bang on Tui though we’re great until our return flight got cancelled .. no problem with the flight being cancelled it happens but the lack of info from Tui was shocking leaving us all in limbo”

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Posted 2 years ago

“Only thing I would say is the price went up when it was finalised.”

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Posted 2 years ago

“Spoken Finn she was very patient and helpful providing me with good service.”

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Posted 2 years ago

“All good Holiday Gems made it easy, we are looking forward to our break 😃”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews