Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to navigate, when talking to staff they are always pleasant and clear in what they are saying.”

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Posted 2 years ago

“I found a very good deal, but the next day the booking agent informed me that the price went a little bit up.”

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Posted 2 years ago

“Well happy with my customer service from holiday gems looking forward to my trip”

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Posted 2 years ago

“Travel arrangements was very good”

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Posted 2 years ago

“Really happy with the price's, straightforward to book online. I can pay off in installments which is really good. But gave a four star because after I booked, my hol. I was called, to say flight had gone up by £12 each & I needed to pay more money. It wasn't much so am glad of that. But it all adds up, with the VAT & with every payment you pay abit more. Was a little bit disappointed with that. What you pay for should be the actual price. There was abit of a issue trying to get flight details on Ryanair apps, I ask the travel agent guy what was the email address flights was booked in, & he said it's my email address. But I knew it was a email address Holiday Gem uses for flight details. I called Holiday Gem the next day & my email for the flight details was given for my Ryanair apps. So everything was sorted in the end. I would definitely use holiday Gem again to book a holiday up to know fingers crossed everything goes ok!”

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Posted 2 years ago

“Second time with gems as they can get me dates and times that I want First one when very smoothly and look forward to same high standards”

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Posted 2 years ago

“Martin talked me through the process simply and with patience making the process easy.”

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Posted 2 years ago

“Booking was easy, documents sent as an attachment, no verbal contact with anyone from HolidayGem,this is the second time I've used HolidayGem , the first time worked out ok, apart from the lack of customer service.”

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Posted 2 years ago

“All pretty seamless until the call saying advertised holiday was £24 more expensive with a further £5.95 for charge for payment”

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Posted 2 years ago

“Bit disappointed that the price I booked at went up when customer service phoned me but overall happy with what I booked”

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Posted 2 years ago

“Prices are good. Disappointed that we were informed that we had to change airport and flight fare increased before booking was confirmed.”

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Posted 2 years ago

“After we booked online was quite amazed that I was called to say the price had changed only small amount after rep spoke to manager but enough for us to rethink when booking our next holiday”

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Posted 2 years ago

“Had to wait for confirmation, during this this flight price increased, had to change airport..this is inconvenient but contacted quickly by Nathan who rebooked everything for us. Best deals around.”

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Posted 2 years ago

“OK so far wait till we get back”

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Posted 2 years ago

“Everything was sorted quickly”

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Posted 2 years ago

“First time booking through this company, so far everything good, helpful when needed.”

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Posted 2 years ago

“Good company to deal with”

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Posted 2 years ago

“Been speaking with Nathan regarding paying my final ballance for my holiday to phuket.nathan as been fantastic very helpful in sorting everything out. Regards Ian burke”

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Posted 2 years ago

“I was a little sceptical at first with booking as I usually book directly with an operator, I wasn't aware at the time that this was ultimately a travel agent that books flights and accommodation for you - there were a few errors on the booking some errors made my side and theirs, and they are difficult to get hold of on the phone, however, the email system they have works very well and any errors that were there got resolved quickly. The price was a lot lower than an operator would be. Be advised, that hold luggage, Seats on the plane, and airport transfers need to be taken into account when you are booking as these are additional cost - I wasn't aware of this at the time but it all got sorted in the end. Overall, I would certainly book again, however, now that I have done it once with them, I will know exactly what I need to take into account when booking next time - A good service from Holiday Gems.”

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Posted 2 years ago

“Lovely conversation with Nathan, very precise and polite, dealt with my query quickly and efficiently.. one happy customer”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews