Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a group booking with FINNG. Finn made everything so easy for us. I explained to her what we would like and she made it happen at an even better price than I thought. Very friendly and professional. I’ve booked with Holiday gems before, would definitely book again. Thank you FINNG”

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Posted 4 years ago

We are delighted that we were able to help you plan another holiday, Sarah. You recommendation as a returning client is greatly appreciated.

Posted 4 years ago

“I booked my holiday with travel consultant Finn, she was so lovely, helpful and made the whole process so easy!”

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Posted 4 years ago

Finn is a respected member of our team and will provide great service. Thank you for sharing your experience.

Posted 4 years ago

“My Last minute holiday break didn’t go to plan. I looked for a Reasonably priced All Inclusive deal. I found one, a resort in Tenerife, on Holiday Gems. I booked and paid for a holiday. I received an email confirmation of what I had booked. (Of which I have a copy). I booked the car park and holiday insurance to match the same dates. As it was a last minute I booked on a Monday to Leave on the Wednesday. I was called on the Tuesday and told that the holiday was not available even though I had paid for it. As I was at work it was difficult to know what to do as my holiday was to start the following day. I was given some choices if I could change my holiday dates? Which I could not. So I was given another choice that I could go 2 alternative hotels, neither of which I could check , but I would have to wait another day to start the holiday but would end it on the original day I had booked. The hotel I was booked into was in fact was one that I had ignored when originally looking at. The hotel was a hotel not a resort. The resort hotel I booked offered free WIFi in the hotel room. The hotel I was booked into charged an extra €5 for one day or €15 for the week. So I had paid for a 7 night all inclusive holiday with free WiFi plus 9 days car parking and insurance. After the the change I still paid for 7 nights but only got 6 nights, paid for 9 days car park but only got 8 days, paid for 9 days insurance of which I only needed 8 days. I was not offered any compensation. Just have a good holiday. It was Holiday Gems website that took my money for a holiday that didn’t exist!! One good point to mention was that staff in the Majec hotel were very nice.”

Helpful Report

Posted 4 years ago

We are most disappointed that you have had cause to complain. This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking on acceptance of the alternatives offered and regret that the process was not as expected. We do hope that despite the issue raised you were able to enjoy your holiday.

Posted 4 years ago

“Very helpful great service”

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Posted 4 years ago

Thank you for taking the time to post your positive comments. It is appreciated.

Posted 4 years ago

“Very efficient and quick comprehensive service.Looking forward to our holiday.Regards,Colin Oliver”

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Posted 4 years ago

Thank you for taking the time to post such positive comments, Colin. We do hope that the next holiday we plan together will rate 5*

Posted 4 years ago

“Booked online but then had a call telling me that the price was more expensive than I had paid so I had to pay the extra to reserve my holiday.”

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Posted 4 years ago

We do regret that we have not achieved a more positive review. This appears to be an online order and the website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and we are sure that you will have a great holiday.

Posted 4 years ago

“Professional service. Lots of choice. Easy to navigate and great value for money.”

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Posted 4 years ago

We are delighted to have exceeded your expectations, Deborah and appreciate the time taken to share your positive comments.

Posted 4 years ago

“I didn't have to wait too long on the phone. Booking was smooth and sent relevant documents quickly. Only negative was, the price was slightly more than shown online.”

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Posted 4 years ago

Thank you for your positive comments which are appreciated. The costs online are always addressed if the booking is made in that format. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do apologise if the information has been confusing

Posted 4 years ago

“Excellent prices and good service. Prompt response to my booking. The only gripe I have is the phone number. I understand that it can cost up to 40 pence a minute to call it. Cheers Gordon”

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Posted 4 years ago

Thank you for your positive comments and feedback, Gordon. The call costs are, as per our website, 13p per minute plus your own network charges. We would recommend that you contact your network to clarify their charges in this regard which do seem excessive.

Posted 4 years ago

“I can complement enough. I used holidays gems for numerous holidays. They have the best customer service comparing to other providers. If we go on holiday, always with holiday gems.”

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Posted 4 years ago

It is always amazing to receive such positive feedback from a loyal client. Thank you for taking the time to share your positive feedback which is so appreciated.

Posted 4 years ago

“Ihave have booked many holidays with you in the past,and i have never encountered any issues.a good holiday company to work with,and excellent service you provide.this is why i always use your online services thanks alan woodcock”

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Posted 4 years ago

Wow ! Thank you for your loyalty and taking the time to post such positive feedback about your experience. It is appreciated.

Posted 4 years ago

“Quick and Easy To Book.”

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Posted 4 years ago

We do try and ensure the simplest booking process, Sheena. Thank you for sharing your experience

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

We are delighted to have exceeded your expectations, Byron. Thank you for your feedback

Posted 4 years ago

“The overall star score would have been higher ? the fact that I informed Holidaygems that our original Hotel was closed for the season ( Roc Flamingo) they did not listen , a while later they informed me our hotel was closed for the season and we had to move hotels but only 1 alternative , this was late in the day , also trying to get through to any one was at times a joke . I'm willing to give them another go.”

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Posted 4 years ago

We sincerely apologise for an accommodation change, Terence. Unfortunately, we do rely on the information from our suppliers and all issues are addressed by all parties in strict date order. It usual for any hotel to offer a like for like change to their own group and we trust that you were still able to have an enjoyable holiday

Posted 4 years ago

“Good service called me back the next day when there was a problem”

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Posted 4 years ago

Our agents will always endeavour to resolve any issue raised. We are delighted that the matter ws addressed efficiently.

Posted 4 years ago

“Very helpful”

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Posted 4 years ago

Thank you for your positive feedback - it is always appreciated.

Posted 4 years ago

“Holiday Gems as a booking company are ok, very helpful when booking, bit short once they’ve received payment! Think they need to look more closely at the hotels they choose to deal with, ours was one up from a hostel, pictures were not what we got, I paid for a superior all inclusive room & had to pay €40 extra for air con! Hole in bath, toilet didn’t flush! Beware and do more research before you book! Lesson learned!”

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Posted 4 years ago

“Great service and great prices”

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Posted 4 years ago

We are delighted that we met your expectations, Mark, and hope to help you plan many more holidays.

Posted 4 years ago

“Worst experience , took our money and three lots of travel documents and all wrong ,we are still waiting for Paul from holiday gem to send use the correct documents with correct transfer dates and times and correct dates and times with flights , cross fingers , I’ve written to customer service now hopeful they will take charge”

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Posted 4 years ago

We sincerely apologise for any issues not resolved. We have requested that urgent attention is given by our Customer Service team. Please allow them time to investigate the issue.

Posted 4 years ago

We believe that this matter has been addressed and you have received a callback from our sales manager

Posted 4 years ago

“Excellent service and efficiency, would book a holiday again with holidaygems”

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Posted 4 years ago

We would be more than pleased to help you plan many more holidays, Steven. Thank you for your positive feedback

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews