Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I would the agent was really lovely and helpful”

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Posted 4 years ago

Thank you for taking the time, Razia, to post such positive feedback. We know that Finn will really appreciate the comments.

Posted 4 years ago

“Helpful and knowledgeable quick and easy to book xx”

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Posted 4 years ago

We are delighted that the service exceeded your expectation and thank you for sharing your appreciation.

Posted 4 years ago

“How easy was that money from cancelled holiday last year booked xmas away all in 10 minutes. FINNG great service thankyou..”

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Posted 4 years ago

Thank you for taking the time to post your positive comments. It is always appreciated.

Posted 4 years ago

“Swift service and helpful advisors.”

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Posted 4 years ago

Thank you for your positive feedback. Our team always appreciate the time taken to post your comments

Posted 4 years ago

“I would like to say that a member of staff called Finn contacted me. This lady was extremely helpful and checked everything to make sure it was correct. I have travelled with your company before and hopefully will use Holiday Gems in the future. Regards. Robert Jackson.”

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Posted 4 years ago

Thank you for taking the time to post such positive comments and we are sure that Finn will always be available to help you plan many more holidays.

Posted 4 years ago

“We have just returned from a fabulous 4 day break in Spain. Holiday Gems made it so easy to select a quality, totally as described hotel. Good flights that maximised our time away and reassurance we C19 protocols for all aspects of our trip. Will definitely use Holiday Gems again.”

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Posted 4 years ago

We are delighted that we were able to confirm a perfect break for your needs. Our team look forward to assisting in planning many more holidays. Thank you for taking the time to post your positive feedback.

Posted 4 years ago

“Really easy no problems will definitely use holiday gems again excellent prices”

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Posted 4 years ago

Thank you for taking the time to post your positive comments. It is appreciated.

Posted 4 years ago

“Brilliant service quick response to email to print stuff off ect .”

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Posted 4 years ago

We are delighted that you found the service and systems met your expectations. Thank you for your comments .

Posted 4 years ago

“Very friendly and easy to speak to. Stephen searched for just the right deal for us and it was great value for money”

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Posted 4 years ago

Stephen will always endeavour to ensure the best possible options for your needs and will appreciate your positive feedback. Thank you

Posted 4 years ago

“He was really helpful and patient thank you”

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Posted 4 years ago

Thank you for taking the time to post your positive comments. It is appreciated.

Posted 4 years ago

“I spoke and booked an holiday with LILY and lily was absolutely amazing.”

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Posted 4 years ago

Lily offers great service and has a wealth of experience. Thank you for sharing your appreciation.

Posted 4 years ago

“Steven was Very friendly, efficient and was a pleasure to do business with.”

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Posted 4 years ago

Thank you for taking the time to share your experience. We know that Stephen will appreciate the feedback.

Posted 4 years ago

“Hi I am still waiting for my confirmation email with details of payment etc”

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Posted 4 years ago

Hi Eveyln, we believe a member of the team has already contacted you and re-sent your confirmation. In addition they have talked you through where the details of payment etc are located on the confirmation. To confirm, we did have all the correct email details and our system has recorded that the confirmation was sent at the time of booking. We simply re-sent this and since, you have confirmed receipt. We trust this has resolved you issue.

Posted 4 years ago

“Booked on-line then had a call from Daniel offering to save me money and get me better flights. This company seems to Buck the trend. Always answer the phone, always calls back when asked to and replies promptly to emails. Let’s hope the booked holiday Is as good as this holidaygems !”

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Posted 4 years ago

We are delighted that you found the service and options exceeded your expectations. We are sure that you will have an amazing holiday and that Dan will be on hand should you require any assistance.

Posted 4 years ago

“Not happy can’t login today”

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Posted 4 years ago

Hi Nicholas, in order for us to resolve any potential issue were having we do need more information and we have tried to make contact with you. We will of course try again later. Kind regards Customer Liaison Team.

Posted 4 years ago

We have been advised that the issue has been resolved after making contact with you

Posted 4 years ago

“You need to be very careful- the price online is not always the price that you will end up paying. Bought my holiday online and on the next day they called me saying that I need to pay £100 more... It is better to call them and discuss the deal over the phone than buying online. Unfortunately, I didn't know that before purchasing. However, the guy I spoke to on the phone was very nice and friendly, end everything else went smoothly. The only issue was false advertising with price online.”

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Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for you proceeding with the booking and we are sure you will have a great holiday

Posted 4 years ago

“Did it on the internet but post was veru quick .”

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Posted 4 years ago

Thank you for taking the time to post the review. It is appreciated.

Posted 4 years ago

“I sent through important requests for medical reasons and on calling the actual Resort they had NO NOTES.”

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Posted 4 years ago

We are somewhat confused by the review content as the special requests have been transmitted to the supplier and are showing on your booking confirmation emailed on booking. For us to pursue this issue, please contact our customer services team by telephone or email and they will endeavour to resolve the matter.

Posted 4 years ago

“Easy to book and very good prices.”

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Posted 4 years ago

Thank you for your positive feedback. It is always appreciated.

Posted 4 years ago

“Very good, Dan was a real help when our flight was changed, would highly recommend to everyone.”

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Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews