Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finng was extremely helpful, in fact amazing in helping me make a booking, thank you Finng”

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Posted 4 years ago

Fin will always go that extra mile to ensure a great boking experience. Thank you for your positive feedback which is always appreciated.

Posted 4 years ago

“I found holiday gems to be very helpful and very pleasant to speak to”

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Posted 4 years ago

Thank you for your positive feedback. Our team appreciates the time taken.

Posted 4 years ago

“I usually book hotels direct as that is the best price, but holidays gems had a price that even beat what I could find for myself”

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Posted 4 years ago

We do endeavour to negotiate the best possible deals with all our suppliers and we are pleased that we could offer these to you. Please do remember that by booking a package (flights and accommodation) with us ensures that your holiday has full ATOL protection.

Posted 4 years ago

“Always happy to use HolidayGems”

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Posted 4 years ago

Thank you for your loyalty and endorsing our service. We really do appreciate the positive feedback.

Posted 4 years ago

“good communication and very helpfull”

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Posted 4 years ago

We are delighted that the team were able to assist in any queries raised. Thank you for posting your appreciation of their service.

Posted 4 years ago

“Stephen Jones was so helpful with our flight & flat bookings. This repeats the experience we had with Fin Gresty last year.”

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Posted 4 years ago

The best endorsements come from our repeat clients. Thank you for taking the time to post such positive feedback.

Posted 4 years ago

“the lady i dealt with was excellent”

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Posted 4 years ago

Thank you for your positive feedback. It is appreciated by the whole team.

Posted 4 years ago

“A great reliable friendly service. Agent was helpful and informative and will definitely be booking with them again.”

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Posted 4 years ago

Thank you for such positive comments which are always appreciated. We would be delighted to help you plan many more holidays.

Posted 4 years ago

“still waiting for you to address my complaint”

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Posted 4 years ago

We are disappointed that you have not had a response to any complaint. However, our complaints team do not appear to have received a complaint. We have asked for investigation by the relevant team and our complaints department will respond privately.

Posted 4 years ago

“Booked a holiday for two weeks , received an email saying they was changing my hotel because the one I booked was closing for refurbishment , said I didn’t want to stay at the hotel they said they were moving me too , asked for refund they basically told me if I don’t accept the offer they would keep my deposit and not refund me”

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Posted 4 years ago

We welcome you to our Company and hope that we will be able to help you plan many more holidays in the future. Thank you for taking the time to post your positive feedback. It is always appreciated.

Posted 4 years ago

“First class service as always”

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Posted 4 years ago

It would appear that you are a returning client and we thank you for your loyalty. Thank you also for taking the time to endorse our team's service, which is always appreciated.

Posted 4 years ago

“Fantastic Service. Will be using again very soon”

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Posted 4 years ago

Our sales team will always be available to help you plan many more holidays. Thank you for taking the time to post your positive feedback.

Posted 4 years ago

“once i booked my holiday,it has been IMPOSSIBLE to contact the advisors”

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Posted 4 years ago

We do apologise for any inconvenience. Your sales agent is not normally able to address after sales issues and you should call or email our Customer Service team on customerservices@holidaygems.co.uk or call 03301240424 for any queries.

Posted 4 years ago

“Great service from Geraldine”

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Posted 4 years ago

Geraldine always give the best possible service and will be delighted with your positive feedback. Thank you !

Posted 4 years ago

“Easy peasy, straight forward, not at all complicated, great price. Paperwork within set time. Now looking forward to a well deserved holiday.”

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Posted 4 years ago

We know that you will have an amazing holiday with the advice and options given by our team. Thank you for taking the time to post your positive feedback.

Posted 4 years ago

“I wouldn't recommend this company, the price you buy the holiday for isn't the price you end up paying but you are in stuck in the transaction. We paid £50 extra for transfers and £25 for seat reservations. Both these were 'taken off me' I was told it will be easier to get a taxi as you'll have to wait about an hour for the transfer bus and my seats reservations aren't necessary. We never got the £75 back they just held onto it and said the prices have gone up due to demand. What other sort of company could just take extra money from you without a proper explanation. If I knew the holiday was going to be an extra £75 I'd have gone with another company. Don't be fooled by them always standing out as the cheepest as they diddle you big time. Never again”

Helpful Report

Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new options. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for choosing to proceed with the booking in the knowledge that, to maintain the online costs, seat requests and transfers were not booked. Our sales management are aware of the issues raised and will be in contact once the matter in investigated.

Posted 4 years ago

“Friendly ,professional ,and very efficient ,cat believe how straight forward it was. Many thanks”

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Posted 4 years ago

Thank you for endorsing the simplicity of our process. Feedback is always appreciated. We are sure that you will have an amazing holiday.

Posted 4 years ago

“Super All ok 😍🤩🤩🤩🥰”

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Posted 4 years ago

Thank you taking the time to post your positive feedback so effectively. Your holiday destination is amazing and we are sure you will have a great holiday

Posted 4 years ago

“Really good deals on holiday gems. Straight forward booking and friendly staff .”

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Posted 4 years ago

We do believe that we have a first class team and are delighted that you agree. Thank you for taking the time to post your feedback which is always appreciated.

Posted 4 years ago

“I have only just booked again with HG after a few years break. The first time I went with them, I forgot to print out my return flight stub, and some how HG found out and faxed them to my hotel the day before leaving. That's what you call service. I only gave a 4 star as my new holiday has only just been booked”

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Posted 4 years ago

We are delighted that you have returned to us to plan another holiday. Thank you for taking the time to post your feedback. We are sure that you will have a great holiday

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews