Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say that booking a last minute holiday with these guys is a good idea but unfortunately it is not, because they did not send my boarding pass or unique email to log in. I occurred a total of over £200 extra costs not to mention the days loss of holiday”

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Posted 4 years ago

We are disappointed that you have cause to complain. Please email customerliaison@holidaygems.co.uk with all receipts and supporting documents so that the issue may be investigated

Posted 4 years ago

“Good company and finn the lady that booked our holiday was a credit to your company”

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Posted 4 years ago

Thank you Linda. We are very fortunate to have Finn on our team and she will really appreciate your positive feedback.

Posted 4 years ago

“Worst holiday ever never book with Holiday Gems again our transfers never happened miss informed and had to change to another hotel.”

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Posted 4 years ago

We are disappointed in the feedback. To address the issue we would require a formal complaint with all supporting documents to customerliaison@holidaygems.co.uk so that we can investigate the issue with all parties.

Posted 4 years ago

“Great service, instead relays and booking confidence .”

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Posted 4 years ago

We are delighted that our service and processes exceeded your expectations. Thank you for taking the time to post such positive comments

Posted 4 years ago

“Quick, easy and very good value.”

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Posted 4 years ago

We are so pleased that you found our systems and processes simple to use as this is always our objective. Thank you for taking he time to post your positive feedback

Posted 4 years ago

“Brilliant service had trouble doin on line rang up and it was sorted in a flash.. thanks Jordan...”

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Posted 4 years ago

Thank you for your positive feedback which our agents always appreciate.

Posted 4 years ago

“Everything booked.Documents all received.Had a phone call apologising for delay in receiving travel documents. So all good.Looking forward to a nice chilled holiday away.”

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Posted 4 years ago

Thank you for your positive review that a problem was sorted out immediately and a positive outcome achieved. Your comments are appreciated

Posted 4 years ago

“Terrible service, have been emailing them since 6.8.21, no response, tried calling them many times, no answer, phone just going on recorded message to hold, held on for 1 hour. Need to talk about restrictions on destination as website giving different statements to what was discussed by holiday gems, spoke to someone briefly on Friday, still awaiting call back. Very disappointed as worrying about this holiday, called ehiad no reservation has been made in my name!”

Helpful Report

Posted 4 years ago

We are disappointed that you have cause to complain. We do believe that the matter has been addressed with a positive outcome. We are sure that you will have a great holiday now that any issues have been resolved.

Posted 4 years ago

“Ridiculous - initially booked holiday. Was called back the next day and advised room we had booked not available and we had to downgrade at more money - was told as long as double vaccinated it was good to travel (not true), We went for 3 days and the Amber went to Amber + and not these or wizz air bothered to send a courtesy automated email so was stuck in Spain and had to pay for another flight and pre departure Covid tests €95 each + the government PCR can’t be a home test just a bought one which was another £120 - the hotel gave us two single beds pushed together - the bar never had anyone on it, no English tourists, pool closed at 6 and no entertainment, no food available unless at restaurant times - old breakfast left out - staff told me they weren’t there to be my pal (obviously) but I had paid all inclusive so would have liked that service - couldn’t have food or drinks in rooms. Not all inclusive - a £503 3 day break cost us over £1000 due to Mis information. Just avoid this company. Still waiting for them to even contact me regarding my complaint. Waste of my time and money. Between holiday gems and wizz air I feel completely let down and conned”

Helpful Report

Posted 4 years ago

We are disappointed that you have cause to complain. We note that the complaint was sent when the office was closed and you would have received an auto response giving timeframes and procedure. The issue will be investigated and a response emailed. Thank you for your patience.

Posted 4 years ago

“After a mistake being made in the booking process I contacted customer services where I was promised a same day call back. No one attempted to contact me and I called again 2 days later where I was told it was my mistake and I had to pay to correct it. This I understand, however, the airline were willing to resolve this free of charge and I’m disappointed you were not.”

Helpful Report

Posted 4 years ago

Harriet we are sorry that an error was made when placing the order online, we have assisted you in correcting this with suppliers and only passed on necessary charges in accordance with our terms and conditions to which you agreed when booking. We are pleased that the airline did so directly without charge for you, contact to them was suggested at the time.

Posted 4 years ago

“From using the website to speaking on the phone the service was brilliant”

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Posted 4 years ago

We are so pleased that you found the whole experience simple and efficient. Thank you for your positive feedback

Posted 4 years ago

“Booking was very swift and clear Lovely lady on the phone was very helpful!”

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Posted 4 years ago

We know that we are fortunate to have Finn on our team. Thank you for your positive feedback

Posted 4 years ago

“The lady (Finn) who helped us when we had a massive problem (not caused by holiday gems at all). She was understanding and comforting. And she couldn’t have done any more to help us. Gold star customer service!!!”

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Posted 4 years ago

Finn is certainly an asset to our team. Thank you for taking the time to post your appreciation

Posted 4 years ago

“Finn was very well mannered and very helpful.”

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Posted 4 years ago

Thank you for your positive feedback. It is always appreciated

Posted 4 years ago

“Just booked a holiday for next summer. What a super friendly and helpful advisor I had in 221 Geraldine. A straightforward and painless process with lots of friendly chat as we waited for things to process through. Excellent service !”

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Posted 4 years ago

Geraldine's wealth of knowledge does always ensure a great booking experience. Thank you for taking the time to post your positive feedback

Posted 4 years ago

“Geraldine was so very understanding when not getting through to me straight away her patience was amazing and dealing with her was a pleasure. She made sure we were aware of no visas needed at the moment but advised us that may change. She noticed we had not booked transfers and because of this she checked we had not forgotten. Our holiday is now booked thanks to the awsome Geraldine. It was amazing to have her deal with our booking Many thanks Geraldine your a super star. ⭐⭐⭐⭐⭐”

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Posted 4 years ago

Thank you for your feedback Nicola, we really appreciate it and will pass it on to Geraldine.

Posted 4 years ago

“Very helpful answered all my questions on the covid and countries, got me the best price by changing a couple of days”

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Posted 4 years ago

We are very pleased to hear this, thank you for commenting Lorraine.

Posted 4 years ago

“Paul helped us out to bag our next holiday ... very helpful and I am very pleased with all the advice given”

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Posted 4 years ago

This is wonderful to hear, and we will let Paul know, thank you Tracey.

Posted 4 years ago

“Amazing service! Steven was so very helpful and it was so gratefully received. Will definitely use again!”

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Posted 4 years ago

Thank you for your feedback Caroline and we would be pleased to have another opportunity to help with your holiday arrangements in the future.

Posted 4 years ago

“Friendly staff value for money”

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Posted 4 years ago

We are delighted to hear this thank you Margaret.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews