Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very easy booking experience and Stuart went above and beyond to make sure the process ran smoothly.. definitely recommend”

Helpful Report

Posted 4 years ago

Stuart is definitely an asset to the team. Thank you so much for sharing your appreciation of his excellent service.

Posted 4 years ago

“Holiday Gems are fab, we were able to postpone our holiday to a later date with no hassle, even managed to get better flights and a better deal with a different hotel that would suit our needs whilst abroad. Could not be happier with my experience with them. They have put me at ease, so thank you so much.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post such a positive review. We are delighted that we could find an excellent deal for you. Your feedback is always appreciated

Posted 4 years ago

“Very helpful”

Helpful Report

Posted 4 years ago

“Excellent knowledgeable agent ( Emma ) helpful and polite”

Helpful Report

Posted 4 years ago

“I was served by Emma (212) . She provided all information in detail and confirmed my booking very short time. Great service, pleasure to use.”

Helpful Report

Posted 4 years ago

We are indeed to have Emma on our team. Thank you for taking the time to post such positive feedback. It really is appreciated

Posted 4 years ago

“This is the second time I have used holiday gems, Lily209 was so friendly and helpful and got me a great deal !”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post such positive comments. Lily is a great member of a great team and your feedback will be appreciated

Posted 4 years ago

“she was absolutely amazing . lilly found the right budget that suited me warm and friendly and amazing”

Helpful Report

Posted 4 years ago

We are fortunate to have Lily on the team and we know that she will always go that extra mile. Thank you for taking the time to post these positive comments.

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post the review. We do hope that we will be able to warrant five stars with your next booking.

Posted 4 years ago

“LILY 209 Absolutely fantastic service from Lily, can’t praise her enough. She went above and beyond to help us change our holiday. She was extremely friendly and polite and made something which’s is quite stressful, an easy experience. Thank you Lily for your time and effort, it is appreciated.”

Helpful Report

Posted 4 years ago

Thank you for the really positive comments about Lily's service. We do know that are fortunate to have her on our team and are sure that she will appreciate the feedback.

Posted 4 years ago

“Made booking, paid in full, Holiday Gens called next day to say flights gone up by £19 per person. Total crooks, give them bank details and they do what they want and steal your money.”

Helpful Report

Posted 4 years ago

We refute in the strongest terms that we have unlimited access to your account. All card details are encrypted and no funds can be taken without authority from the card holder. This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs/arrangements. A pre-authorisation only is held, and released immediately if no booking is confirmed. As you chose to accept the costs the booking has been confirmed as instructed.

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Our agents do always try and give the best possible service. Thank you for taking the time to post this positive recommendation

Posted 4 years ago

“very good service from the staff, easy to book with and cheap affordable holidays”

Helpful Report

Posted 4 years ago

We are delighted that you found the service exceeded your expectations. Thank you for the positive feedback, which is appreciated.

Posted 4 years ago

“I bought a holiday with HolidayGems and the operator -Paul- was very kind and helped me. Reference: PWMUO”

Helpful Report

Posted 4 years ago

Thank you for your positive comments regarding Paul's service. Feedback is always appreciated

Posted 4 years ago

“I was extremely pleased with the way Stephen dealt with our holiday amendment. I would definitely have lots of faith booking my holidays with holiday gems again.”

Helpful Report

Posted 4 years ago

Stephen's service is always first class and we thank you for taking the time to post your experience.

Posted 4 years ago

“After being let down by Jet2 I rebooked the same holiday with '221 Geraldine' who dealt with my booking so smoothly and professionally. Even got the added bonus as the holiday was slightly cheaper. Thanks for your help Geraldine”

Helpful Report

Posted 4 years ago

Thank you for your positive feedback. We shall be sure to let Geraldine know.

Posted 4 years ago

“Stay far.. far.. away as they will lie to get extra money from you !! Absolute bonkers and lie over the phone and when you confront they will just lie again !! I have booked my holiday with them and Jordan called me that something is wrong and demanded extra money. I have said I am fine paying extra but I need a sea view upgrade, he says he will request it for no extra cost! Do you see any issue with this statement? NO !! when I contacted the resort about my upgrade, they say they don't have any such request and when I emailed these guys about my issue, he replied saying, it was only a request !!!! and not guarantee, how convenient! Did he even mentioned that this is not guaranteed in the first place.. No Because they just want to grab extra money by any means necessary! I wish I can give them zero stars as for lying outright they don't even deserve one star !!”

Helpful Report

Posted 4 years ago

We reiterate the response given on another platform and refute the comments in their entirety.

Posted 4 years ago

We refute all the content of this review. Our agents will never 'demand' any extra costs and will, if we cannot honour the online price, give options which is up the client to accept or not. If they are not acceptable then the order is cancelled and no money taken. The reviewer has himself stated that the agent would 'request a sea view room'. Any request is never guaranteed in any scenario and we believe that a 'request' is exactly that. Whilst we respect any honest opinion and take on board constructive criticism, we are unable to do so in this instance.

Posted 4 years ago

“Very professional”

Helpful Report

Posted 4 years ago

Thank you for the really positive comments, it is appreciated

Posted 4 years ago

Thank you for these positive comments. Our agents will always endeavour to give their best possible advice and service.

Posted 4 years ago

“Booked a holiday with the most amazing rep ever. Her name was Geraldine,so professional and patient.My new holiday company.”

Helpful Report

Posted 4 years ago

We are indeed to have Geraldine on our team and we thank you for taking the time to post these positive comments.

Posted 4 years ago

“Very helpful and informative”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Excellent service from a lovely lady called Lilly. Woll certainly use your company in future”

Helpful Report

Posted 4 years ago

Lily is certainly an asset on our team. Thank you, Jackie, for taking the time to show your appreciation of her excellent service

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews