Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process with Holiday Gems was very straight forward and easy. I highly recommend”

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Posted 4 years ago

Thank you for taking the time to post such positive comments on the process of the booking system. We do really appreciate the positive feedback.

Posted 4 years ago

“So far all seems good and a good price cant wait for the holiday”

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Posted 4 years ago

We are sure that with the advice of the team you will have a great holiday. Thank you for taking the time to post such positive feedback

Posted 4 years ago

“Not received comfirmation our iteneriey from booking ring customer services but line keeps cutting off, please can email my confirmation ASAP as need for adding my details for travel Mr N D beadle”

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Posted 4 years ago

According to our records, the booking documents were emailed on confirmation on 07 June 2021 and we have now resent them. The email address has been checked as correct and we would ask that you check your spam/junk mail for any filters. We apologise for any inconvenience.

Posted 4 years ago

“So glad I booked with these guys so straightforward cheepsest around staff all good and responsive . Finn gresty the best team member”

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Posted 4 years ago

Thank you for taking the time to post your great feedback. Finn will appreciate the comments.

Posted 4 years ago

“Couldn't be more helpful.. 10 out of 10”

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Posted 4 years ago

Thank you for taking the time to post your positive comments. Feedback is always appreciated.

Posted 4 years ago

“Love great customer service”

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Posted 4 years ago

Thank you for taking the time to post your positive feedback. It is always appreciated.

Posted 4 years ago

“Brilliant service really tentative”

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Posted 4 years ago

Thank you for taking the time to post such positive feedback. We do know that our team make every effort to find the 'perfect match' and will appreciate your comments

Posted 4 years ago

“Very helpful and patient with us to we picked a new destination. Very happy with service”

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Posted 4 years ago

We are so pleased that the team exceeded your expectations. Thank you for taking the time to post your positive feedback which is always appreciated.

Posted 4 years ago

“good service will deal again”

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Posted 4 years ago

Thank you for taking the time to post this positive feedback. We would be delighted to assist in helping you plan many more holidays.

Posted 4 years ago

“Finn was very helpful easy to book watch out some holidays have no luggage attached”

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Posted 4 years ago

Thank you for your positive comments, Julie. Due to airline regulations, checked bags are now almost always an optional extra as many passengers take only hand luggage. We shall be sure to pass your feedback to Finn who will be delighted that you have taken the time to post your appreciation of her service.

Posted 4 years ago

“After two days looking found you impressed with responses and how quick and easy it was to book would highly recommended you”

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Posted 4 years ago

We are delighted to have met all your expectations, Peter. Thank you for taking the time to share your experience.

Posted 4 years ago

“Booked a family all inclusive holiday . Was told by holiday gems that even though jet 2 were showing none of us could sit together they assured me jet 2 save seats together for families . Not the case . They put us all in random seats not near each other . When I complained to say there’s no way my 6 year older and 9 year old can sit alone they told me to ring jet 2 direct . I did that and was told nothing I could do even though holiday gems told me their policy was to sit children underage with at least 1 parent . This has resulted in me having to book more flights at a cost of 600 and they wouldn’t reimburse my original flight money . Very poor service .”

Helpful Report

Posted 4 years ago

We are most disappointed that you believe the service given has not met your expectations. It is a legal requirement that children under 12 are seated with an adult and we note that in fact the seats are allocated on Jet2. We can find no change to the flights originally booked and note that you have checked in. Please can you email customerliaison@holidaygems.co.uk with all supporting documents so that we may investigate the issues raised.

Posted 4 years ago

“The adviser named Geraldine was very helpful. She went through everything with me and also set up a payment plan so I didnt have to pay all in one go. I was very Happy with holiday Gems.”

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Posted 4 years ago

Thank you for taking the time to post your appreciation of Geraldine's exceptional service. Our team always appreciate the feedback.

Posted 4 years ago

“Phoned me back when they said they would and very helpful.”

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Posted 4 years ago

Thank you for your positive feedback. It is always appreciated by the team

Posted 4 years ago

“Great destinations, with very competitive prices.”

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Posted 4 years ago

Thank you for taking the time to endorse our products and costs. It is always gratifying to know that our efforts are appreciated.

Posted 4 years ago

“I had Finn help me with my holiday booking and can't thank her enough”

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Posted 4 years ago

Thank you for taking the time to post your appreciation of Finn's service. We shall be sure to let her know.

Posted 4 years ago

“Not happy with the price we paid it it was cheaper on the website but put price up”

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Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. The booking was only confirmed after your acceptance of the alternatives.

Posted 4 years ago

“Very smooth booking at these still uncertain times. Called the company before I booked online to ask a few questions regarding travel, tests, etc and they were very helpful”

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Posted 4 years ago

Our agents will always endeavour to give the most up to date information to which they have access. Please remember, that due to the rapidly changing regulations both in the UK and the destination, it is always important to check www.gov.uk/foreign-travel-advice for the most up to date information. Thank you for taking the time to post your positive feedback which is always appreciated

Posted 4 years ago

“Very helpful and professional and calm”

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Posted 4 years ago

Thank you for such positive feedback. Our agents always appreciate the time taken.

Posted 4 years ago

“Excellent service, kind and courteous. Patient with me and supported my queried. Both ladies I spoke to were extremely helpful. I booked with Fin”

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Posted 4 years ago

Thank you for taking the time to post such positive comments. Our team always strive to offer exceptional service and we are delighted with the positive feedback.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews