Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 4 years ago

Thank you for your positive review. It is always appreciated

Posted 4 years ago

“Easy to use”

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Posted 4 years ago

Thank you for your positive feed which is always appreciated

Posted 4 years ago

“I received excellent service from your advisor Stephen Jones. He offered a first class level of service, very thorough with a keen eye for detail. I actually had found the same holiday slightly cheaper, only 30 quid, but because of the quality service he provided I decided that personal touch was worth booking with Holiday Gems.”

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Posted 4 years ago

Wed are delighted that Stephen's exceptional service exceeded your expectations. Thank you for proceeding with the booking and for taking the time to post such positive feedback.

Posted 4 years ago

“Got to lazorote airport 2 be told you had cancelled are transfer 2 resort tried 2 contact u for at least 30mins no answer my wife then had a panic attack thinking we were going 2 be stuck at airport and even no hotel we had 2 pay 4 transfer again we are now home and still trying 2 contact u with no answer again i do hope i get my money back 4 transfers i had 2 pay twice for plus all the calls i have had 2 do the stress that went with it aswell awful by holiday gems”

Holiday Gems 1 star review on 29th September 2021

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Posted 4 years ago

“I paid for 4 people to go to turkey on the 12th of october..when I paid the money came out of my bank..only the next day to be called and asked for another £56 as the online price apparently was NOT UP TO DATE!! So i agreed and £100 extra was taken out of my account..i rang and was assured i would get the £44 refunded within 5 working days !!!!!!! It's funny how other brokers like love holidays dont run there buisness like this....I'm very disappointed and cant see myself using holliday gems again...what sort of company runs like this ????”

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Posted 4 years ago

“From start to finnish Paul was absolutely amazing couldn't do enough to set my family on way to our holiday brilliant service from start to finish would recommend holiday gems to anyone looking for a holiday”

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Posted 4 years ago

We really appreciate the time taken to post your recommendation and your appreciation of Paul's great service. Thank you, Stephen

Posted 4 years ago

“My previous review of no contact was all my fault as I missed the email, got a call from a nice gentleman who told me the exact time and date and sure enough I found the email, got great communication from them totally my fault, would be happy to use them again anytime”

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Posted 4 years ago

Thank you for retraction of the negative review, Geoffrey. We do strive to offer the best possible service and thank you for your amended review.

Posted 4 years ago

“Excellent service from start to finish,,”

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Posted 4 years ago

Thank you for taking the time to post your positive feedback. It is always appreciated.

Posted 4 years ago

“Great service”

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Posted 4 years ago

We are delighted that the service given was as expected. Thank you for taking the time to post your positive comments.

Posted 4 years ago

“Great offers super hotels quick response on email no stresses but. Tried to phone three times no one picked up after 19/20 mins shame that”

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Posted 4 years ago

We are so disappointed that we could not achieve a 5* rating due to any delays. Due to a surge in bookings as restrictions are lifted, we do know that there are times that call wait times have exceeded our normal timeframes for which we sincerely apologise. If you require any assistance, please do remember that you can email our customer service team.

Posted 4 years ago

“Very easy to book online simple step by step”

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Posted 4 years ago

Our IT team have made every effort to make the process as simple as possible. Thank you for posting your positive feedback which they will appreciate

Posted 4 years ago

“Booked holiday to Malta yesterday with Paul he was excellent explaining everything to me and answering any questions which I had. Very friendly and helpful.”

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Posted 4 years ago

Paul will always give the best possible service and will appreciate the time taken to share your feedback. Thank you, Sarah

Posted 4 years ago

“Very helpful and friendly and polite service with the option to call the team at any time if we needed any further assistance.”

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Posted 4 years ago

Our agents are always available for any queries or assistance you may require. Thank you for the positive feedback, Ian

Posted 4 years ago

“The lady i spoke to couldnt of done any more for me .great customers service”

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Posted 4 years ago

We are delighted that the service exceeded your expectation. Thank you for taking the time to post such positive feedback

Posted 4 years ago

“Having booked several holidays through HolidayGems I have found them very capable and reliable.”

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Posted 4 years ago

We so appreciate the positive comments from our repeat clients. Thank you for taking the time to share your experiences.

Posted 4 years ago

“I have booked numerous holidays with holidayGems and always had quick service . And any queries about cancellations etc were dealt with quickly too. So my experience with the company has always been a positive one and hopefully for many more in the future.”

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Posted 4 years ago

Thank you for taking the time to post such positive comments. The best recommendation is always from a return client and sharing your experience is greatly appreciated.

Posted 4 years ago

“Very polite and helpful.”

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Posted 4 years ago

Thank you for your kind comments - it is appreciated

Posted 4 years ago

“Thank you for service, which was very easy to deal with”

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Posted 4 years ago

We are delighted that the service exceeded your expectation. Thank you for taking the time to post such positive feedback

Posted 4 years ago

“I booked my holiday with Stephen who was very helpful and very friendly. Nothing was too much trouble. Overall a great service.”

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Posted 4 years ago

Stephen always give his best possible service. Thank you for taking the time to share your appreciation.

Posted 4 years ago

“Staff always friendly and helpful, great prices. Finn G was so helpful with us when booking definitely recommend.”

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Posted 4 years ago

We are sure that Finn will be available to hep you plan many more holidays. Thank you for your positive feedback

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews