Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price easy to use website”

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Posted 3 years ago

“The lady that I spoke to was very helpful, It was not her area of work but managed to confirm my questions”

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Posted 3 years ago

“I was a little worried that the holiday package to Mallorca was too good to be true. We booked the holiday with two days to go. True to their word, the team contacted me, confirmed everything and sent all boarding passes and paperwork through in time. We have had a brilliant week. Thank you Martin in Holiday Gems!!”

Holiday Gems 5 star review on 2nd November 2022

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Posted 3 years ago

“After we booked online was quite amazed that I was called to say the price had changed only small amount after rep spoke to manager but enough for us to rethink when booking our next holiday”

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Posted 3 years ago

“I have booked with holiday gems over the years and had no problems with them and I will continue to do so”

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Posted 3 years ago

“I would like to say a big thank you to Nathan, who made the booking process so easy and took time to try and accommodate my request. Thank you ever so much Nathan .”

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Posted 3 years ago

“Had to wait for confirmation, during this this flight price increased, had to change airport..this is inconvenient but contacted quickly by Nathan who rebooked everything for us. Best deals around.”

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Posted 3 years ago

“First time I have used HolidayGems. Very efficient and professional service received, will certainly use them again and recommend others.”

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Posted 3 years ago

“OK so far wait till we get back”

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Posted 3 years ago

“A good easy to use website.”

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Posted 3 years ago

“Great price, however that comes at other costs. Customer care was awful. To book the holiday we were sent a text to ring them. However the wait for an answer was horrendous. Then you could only speak with the person who it has been passed to, ergo if they were busy then you had to ring back as they didn't ring! Due to the late booking by us it was a very rushed procedure, however the consultant Nathan didn't seem that bothered. He didn't go through the booking with me and didn't explain the flight check in procedure which was different to how I've had to check in previously. That resulted in yet another phone call chasing him and more stress. Then they couldn't complete the resort transfer so had to chase them for a refund(which still hasn't been repaid) and sort our own transfers. Then after checking in online for the flights we realised they hadn't included the cases which we had paid for so guess what yep more phone calls to rectify another mistake. Overall a very poor experience and would not recommend holiday gems at all unless they are the only ones you can afford then use at your own risk and Check everything and then check it again. If you do happen to get Nathan then I would try for another agent beyond useless is his talent!”

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Posted 3 years ago

Hello Mr Kendrick, we are very sorry to hear of your experience since it is not what we expect our customer journey to be and apologise for the issues mentioned. We will address this internally for attention.

Posted 3 years ago

“Found holiday gems from a recommendation From a friend. The site is really easy to navigate and I love that you can book a complete holiday , accomadation, flights, baggage , transfers , all travel documents came an hour later with all relevant information. Will update this review once I’ve travelled .”

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Posted 3 years ago

“Have used this holiday company for my last 6 bookings to Fuerteventura. Very simple website to navigate. Having tried several others, I would absolutely recommend Holiday Gems.”

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Posted 3 years ago

“Was so easy to book and very friendly helpful agent”

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Posted 3 years ago

“Quality and easy service to use”

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Posted 3 years ago

“A great service and very prompt to get all booked up and a hassle free holiday Was had we will definitely recommend and use holiday gems again!”

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Posted 3 years ago

“Flawless experience from end to end even on last minute deals. Flight info, transfers and info about hotel all spot on. Great holiday.”

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Posted 3 years ago

“Done a great job thanks”

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Posted 3 years ago

“I've never used this company before but I will in the future. Easy to use and quick responses back. I have already recommended them to friends.”

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Posted 3 years ago

“Everything was sorted quickly”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews