Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company to deal with”

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Posted 2 years ago

“Totally brilliant! Have booked a few times before with holiday gems, very helpful and friendly.”

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Posted 2 years ago

“First time using holiday gems and no issues straight forward booking … pleasant holiday with no problems what so ever. Will definitely be using again”

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Posted 2 years ago

“hi not really happy if im honest. I paid my deposit and agreed a price on the holiday only to be called back that evening to say that the price had now increased by £40 as ryan airs costs for that day had increased (when placing my deposit this was not the case). Sale of goods act i believe actually prevents this but as i spent so long looking for a suitable hotel i didnt want to go through looking again. the price should be the price agreed at the time and if holiday gems valued returning custom and recommendations which generates future business they should have swallowed that cost, penny wise pound shy as i wont be re booking”

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Posted 2 years ago

Mr Groves when you booked online you agreed to our terms and conditions which clearly explain that a price is a request for purchase at the amount shown but does require checking for live availability and cost. Where you are unfortunate not to be a customer who can have the arrangements at the price offered, you are given the next price or an option to cancel. We see that you accepted the revised price. We are sorry you did not appreciate how our website operates but the terms do clearly state the facts about proceeding to book.

Posted 2 years ago

“Very good and the agent was very nice.”

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Posted 2 years ago

“what a fab service from Nathan. called to ask a few questions and Nathan talked me threw the process. lovely to get to speak to someone so helpful”

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Posted 2 years ago

“Well I booked up paid in full then got call saying had to pay more money”

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Posted 2 years ago

“I booked with Holiday gems recently, I found the site easy to navigate and the whole experience was painless.”

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Posted 2 years ago

“All information was very simple and clear which helped me to make a decision about booking”

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Posted 2 years ago

“Nathan @ holiday gems, I didn’t get his surname, great service, speedy updates and very patient while my card wasn’t working to make payment. If my holiday is as good as the initial service I’ll be very happy 👍 thankyou Nathan”

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Posted 2 years ago

“We have used your company over the past few years and have never been disappointed”

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Posted 2 years ago

“Spoke to Nathan on phone regarding my holiday booking. He was very helpful and pleasant .”

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Posted 2 years ago

“Great company, cheapest quote for this holiday with many y others being quite a bit more expensive. Not expecting to hear anything until at least tomorrow (as its sun) but a gentleman named Nathan phoned me to confirm there were no issues but wanted to check up with me as it popped a request on the form. Really polite, and very helpful on the phone. True to his word, confirmation docs sent withing next 10mins. Thank you”

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Posted 2 years ago

“Very Helpful managed to get booking I required”

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Posted 2 years ago

“Website easy to use and contacted me as soon as they realised payment had not been taken. Nathan helped with the transaction in a professional mannerism.”

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Posted 2 years ago

“Been speaking with Nathan regarding paying my final ballance for my holiday to phuket.nathan as been fantastic very helpful in sorting everything out. Regards Ian burke”

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Posted 2 years ago

“Good service once contacted me.”

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Posted 2 years ago

“martin was very helpful and committed to finding a suitable holiday for me and my family. he was looking until he found the right requirements for which I asked. I highly recommend him”

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Posted 2 years ago

“Assumed everything would be fine, holiday was booked and got very detailed instructions on how to access the tickets. Unfortunately, we were unable to do the check-in, we tried one weel before, we thought it was too early, tried 2 days before, didn't work. We kept trying until the day of the journey but there was no chance. There was no one available to help as it was a bank holiday. Thankfully Ryanair managed to find the booking and sort it out for us. Will not be booking with this company again.”

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Posted 2 years ago

Mr Serovas we are sorry to hear this but do not see that you contacted ourselves for assistance when you experienced a problem before the day of travel. We are pleased that Ryanair resolved this of course but without more detail as to what the problem was, we cannot comment as we pass on their instructions about check-in process and have no control over it otherwise.

Posted 2 years ago

“Excellent customer service always kept informed of changes and always do their best to accommodate your needs”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews