Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nathan was top class assisting with my booking because I left it so last minute. He phoned within 20 mins of booking and went above and beyond to make sure everything was done as quickly as possible. Would 100% book through again”

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Posted 2 years ago

“I was a little sceptical at first with booking as I usually book directly with an operator, I wasn't aware at the time that this was ultimately a travel agent that books flights and accommodation for you - there were a few errors on the booking some errors made my side and theirs, and they are difficult to get hold of on the phone, however, the email system they have works very well and any errors that were there got resolved quickly. The price was a lot lower than an operator would be. Be advised, that hold luggage, Seats on the plane, and airport transfers need to be taken into account when you are booking as these are additional cost - I wasn't aware of this at the time but it all got sorted in the end. Overall, I would certainly book again, however, now that I have done it once with them, I will know exactly what I need to take into account when booking next time - A good service from Holiday Gems.”

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Posted 2 years ago

“Dissatisfied with committing to an order and making payment in full to be told three days later the flights are not available and the price has jumped! I won’t be rushing back to make another reservation and will be raising awareness!”

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Posted 2 years ago

Mr Giuntoni we regret you did not appreciate that when placing your order it was a request and not guaranteed. You must have overlooked the website terms although you agreed to them. Another customer has had the benefit of the arrangements offered and you were offered the next available as per our policy.

Posted 2 years ago

“Lovely conversation with Nathan, very precise and polite, dealt with my query quickly and efficiently.. one happy customer”

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Posted 2 years ago

“We bought our holiday online,but had a call saying we would need to pay more for our flights as the airline had upped the price,the young lady who helped us was apologetic and had done her best to get us a good price and was hopeful that she could upgrade our room .”

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Posted 2 years ago

“Last minute holiday booked in half an hour, easy, fast Web page, great price for an amazing hotel and location, instant confirmation, travel documents sent via email within an hour Would definitely use Holiday Gems again”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Nathan was lovely. I booked late in an evening and by the time I was called to confirm, it was the following morning. Nathan must have called me as soon as he'd logged into his system. The flights had gone up slightly so had checked if we were OK with that or wanted to know about alternative dates. I called him again later in the afternoon as I hadn't had received a confirmation and he could answer the phone with my name which was a pleasant touch and sent me the confirmation straight away.”

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Posted 2 years ago

“Good prices. Spoke with Nathan just to finalise some details he was very helpful and managed to get us on an earlier flight.”

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Posted 2 years ago

“Exactly as expected hassle free holiday”

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Posted 2 years ago

“Don’t know how to communicate with you. You don’t answer the phone. When I do phone your robot speaks for a long time. That’s annoying cos we can’t talk to that. I’ve had to go to the community centre to ask them to email you cos I don’t know how to send an email. You say I owe you money I don’t know how much and I thought I paid you for the holiday. So I am very confused with the threats of cancellations and whether to turn up at the airport, because I don’t know if I have paid or not paid. Please phone me so we can sort this out. Otherwise I am unaware what position I am in. Please make an effort.”

Helpful Report

Posted 2 years ago

Mr Jones we are sorry to hear this and have asked for a team to contact you to discuss matters.

Posted 2 years ago

“Nathan called me within 24 hours to confirm all booked ok at price quoted on website. So far, excellent service.”

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Posted 2 years ago

“The website was super easy to use and great prices. Had our holiday confirmed with Nathan which was straight forward. We are going as a family but different dates and some different airports. Nathan really tried his hardest to get the best flights with the best prices for our London passengers. Unfortunately due to school holidays we had to just cancel for them but we are still going. Nathan went out of his way to help us and was kind throughout. His customer service would make me more likely to book again with holiday Gems!”

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Posted 2 years ago

“easy & quick to use. no unneccessary complicated jargon-filled forms. website set up is easy to follow & search holidays & flights.”

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Posted 2 years ago

“Nathan was very helpful and offered me cheaper flights on a different day which were also better times for my kids. Thanks”

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Posted 2 years ago

“Good site , easy to navigate.”

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Posted 2 years ago

“Nathan was excellent in the advice he gave and in booking our holiday to Menorca, a place we love and had to cancel due to covid. It is nice that Holiday Gems have sorted this for us and we look forward to October. Thank you so much.”

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Posted 2 years ago

“I have still not received an email which initial email after booking seis would be sent within 72 hours wirh all my holiday details”

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Posted 2 years ago

Martin this was sent on the day you booked, have you checked your junk / spam for the documents as they can often be filtered by customers account settings.

Posted 2 years ago

“Easy trouble free booking of our trip. Best price I have found and all was very smooth”

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Posted 2 years ago

“It was very easy to book through your company simple and straight forward thank you”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews