Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time with gems as they can get me dates and times that I want First one when very smoothly and look forward to same high standards”

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Posted 2 years ago

“Martin talked me through the process simply and with patience making the process easy.”

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Posted 2 years ago

“very good web site”

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Posted 2 years ago

“Booking was easy, documents sent as an attachment, no verbal contact with anyone from HolidayGem,this is the second time I've used HolidayGem , the first time worked out ok, apart from the lack of customer service.”

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Posted 2 years ago

“All pretty seamless until the call saying advertised holiday was £24 more expensive with a further £5.95 for charge for payment”

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Posted 2 years ago

“No hotel room available it was fully booked, only there for 3 nights ended losing 1 waiting for another hotel”

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Posted 2 years ago

Mark we are sorry to hear this and even more disappointed that you do not seem to have informed us of this at the time to allow us opportunity to assist you. We were unaware of the situation prior to your arrival. None the less, we hope the remainder of your stay was enjoyable.

Posted 2 years ago

“Provided the apartements we wanted at a good price. Everything went to plan so would use then again.”

Holiday Gems 5 star review on 10th November 2022

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Posted 3 years ago

“Easy booking process and fast admin with all paperwork used twice this year will definitely use again.”

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Posted 3 years ago

“Just booked for next year via online website. Very easy to search for required destination and flights. All confirmed in double time by Martin who was very attentive to our needs and very efficient plus did exactly what he said he would do all in all very pleased so far.”

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Posted 3 years ago

“Stuart was very professional and polite,had everything booked in 20 minutes”

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Posted 3 years ago

“Cheaper than other holiday providers. Simple to book and all travel vouchers came to me by email (flights, transfers and hotel). A personal service on the internet. Thank you”

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Posted 3 years ago

“The site Was easy to use and very clear in all the levels thank you”

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Posted 3 years ago

“Bit disappointed that the price I booked at went up when customer service phoned me but overall happy with what I booked”

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Posted 3 years ago

“great to deal with got me everything I needed would highly recommend price was very good”

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Posted 3 years ago

“No leg space on plane, holiday hotel room right bye lift being used constantly hotel wouldn't change room after 4 days of asking neighbours had kids up all night shouting overall not a good experience.”

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Posted 3 years ago

“A fantastic holiday- good value and a package all made easy by a fantastic booking and easy-to-follow process - communications and process by far the smoothest I have used in many years of booking flights and accommodation plus airport connections and transfers to Benidorm!”

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Posted 3 years ago

“Just signed up for our first holiday with HolidayGems - therefore experience was limited to your website. The site was straightforward until the payment section when it timed out. Not a unique problem except that the same thing happened to my daughter. Despite timing out the payment was accepted but it is disconcerting not knowing whether the money has gone out and the holiday has been booked. Do you have a problem with your servers?”

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Posted 3 years ago

“Have recommended it to others already. Great choice, great prices, easy booking, couldn't ask for more.”

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Posted 3 years ago

“what kind of feedback do you expect, since you have hidden costs. The price shown on your website is not accurate, everyone thinks it is cheaper and after 30 minutes it turns out that there are additional costs such as travel costs or luggage. my additional costs are £ 110 for a flight and £ 65 for one large baggage return. So if someone thinks they got a bargain price, they are wrong”

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Posted 3 years ago

Tomasz we are sorry you feel that there are hidden costs since this is simply untrue. You will have accepted and hopefully read our order booking terms that clearly explain the pricing along with how the website process operates. We regret if you did not however many customers manage to gain benefit by booking successfully at the prices offered and with appreciation of what is included or not.

Posted 3 years ago

“Prices are good. Disappointed that we were informed that we had to change airport and flight fare increased before booking was confirmed.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews