Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and knowledgeable advice to find the best value for money holiday that meets our needs”

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Posted 3 years ago

“2 hours after I made my booking with them I had a text to say call them. After 5 or six ' sorry he's on the other line responses I finally got through to the guy in question. He said the holiday I booked wasn't available any longer because they couldn't get it for the price they advertised it for. They wanted me to pay another £132 to secure the holiday I paid for. When I eventually agreed to meet them halfway they sent me my booking confirmation without any transfers that I requested. I think they just knocked my transfers off as it was equivalent to the £66 I had negotiated back off the increase. Now cannot get through to customer service to confirm if any transfers are included or not. They have not responded to my email query from 3 days ago yet.”

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Posted 3 years ago

This is an online order and no payment is taken at the time of submission, only a pre-authorisation is held pending confirmation. Due to rapid changes in availability and/or costs from the suppliers, should we not be able to honour the booking we will contact you to offer options which are up to you to accept or decline. We do thank you for proceeding with the booking. That said, you did not request transfers online and this is shown on the order summary emailed to you immediately on submission of the order. The transfers were never discussed during the sales call and we must therefore refute the claims made in the review. We note that you were contacted and given quotes for the transfers on 25 May 22. Please check your spam/junk folder for any filters.

Posted 3 years ago

“Always go the extra mile”

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Posted 3 years ago

“Perfect! This word says it all!”

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Posted 3 years ago

“Pleasant service provided by Richard. Booked a holiday. He was pleasant and professional. And provided us with all details and took extra time to help us with our requests. Thank you Richard.”

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Posted 3 years ago

“Nathan was great, he went above and beyond to get us a great deal in a top hotel in a good location, we cant thank him enough. He was patient, friendly and gave good advice. We will be calling on him for all our holidays in the future :)”

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Posted 3 years ago

“Really good costumer service from finn”

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Posted 3 years ago

“Today I booked our 3rd holiday with you. With help from the brilliant Geraldine we enjoyed a fantastic holiday in Malta during the early part of January . Last week we decided we would like to return so I we called up to book againg, this time Lily took the best care to make sure everything was right for us and made the whole experiance of booking as easy as it was last time. Today we decided we could possibly have another sneeky week away and had a peep at what would be possible, so there I was this morning chatting to Matt, who guided me through and now we have a super week in Crete to look forward to. These agents have been superb, answered all my silly questions, and made sure I was happy with everything , Holiday Gems is my first choice and my place to go for all future holidays.”

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Posted 3 years ago

“Great cheap holiday which included luggage and transfers . So the price you see is the price you pay. Had to call them and only waited 10mins before being answered and problem sorted .”

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Posted 3 years ago

“Advertised online prices are completely unrealistic and I was unable to book online - flights were unavailable so would not let me book a package holiday online- even though your website states it is always cheaper to book on line. I had to ring up the following day - price of holiday had increased when I finally managed to get through on the phone lines.”

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Posted 3 years ago

“Great service but you will end up paying about £200- £300 more then the price on the website. Happens every time”

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Posted 3 years ago

“Always use holiday gems brilliant service”

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Posted 3 years ago

“I have booked with holiday gems on quite a few occasions now and always had very good service at a competitive price, I have just booked again to travel to Turkey in September, unfortunately I booked thevwrong flight outbound from Manchester, the same airline has a flight on the same day but was told it would cost an entra £50 each passenger to ammend, same holiday, same airline but to travel 4 hours earlier an extra £200 , administration charges . Feeling a bit disgruntled”

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Posted 3 years ago

Unfortunately, the holiday was booked online and based on the flights chosen. Any flight will become liable for change fees immediately on confirmation and this is a matter over which we have no control. Whilst we empathise with the issue we are unable to make any offers in this regard. We do hope that you will still be able to have an amazing holiday.

Posted 3 years ago

“Spoke with Richard today very helpfull and friendly sorted it all out for me .”

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Posted 3 years ago

“They've taken 2 lots of money from my account and now I can't make contact the owe me £1074 plus an over charge for a room that's now longer available of £84”

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Posted 3 years ago

We must refute the contents of the review. Despite being advised to the contrary by our customer care team, you submitted 2 online orders which created an issue but due to the block on the card only one payment was completed. Please contact our customer service team for any clarification or with proof of the stated duplicate payment so that the matter may be addressed accordingly. Thank you for your co-operation

Posted 3 years ago

“Geraldine was absolutely fantastic and helped all the way throughout. Extremely grateful for her advice and help”

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Posted 3 years ago

“Just booked holiday for sept ,booking procedures was straight forward and was set up in 72 hours”

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Posted 3 years ago

“My agent Richard was very efficient and explained everything well.”

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Posted 3 years ago

“Richard dealt with my booking & I am wry pleased to say everything went super smoothly. This is the first time my son has had a holiday with a friend and I feel confident he has been looked after with this booking … thank you Richi:)”

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Posted 3 years ago

“Thanks to finn. Made the booking quick and easy to book, very kind and friendly, answers all questions. Very happy”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews