Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richard was a really friendly bloke. Did his best to really help us out given the circumstance. Really appreciated his help and how down to earth he was. Top bloke 👍”

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Posted 3 years ago

“Hi staff very good and help me out with the booking”

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Posted 3 years ago

“Finding a holiday via holidaygems was very easy. I had searched the hotel we liked and spoke to Samantha who helped with my questions about flights and alternatives. She managed to find some great flights and all were documented and booked with ease :) She even contacted the hotel to ask certain questions. Great service and will use service again.”

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Posted 3 years ago

“I would like to thank David for all the help he gave me when booking my holiday, so professional, Thanks again.”

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Posted 3 years ago

“Great service! Booked my holiday with Nathan, and he was great, so so helpful, would definitely recommend and book again with him!”

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Posted 3 years ago

“Very helpful and friendly”

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Posted 3 years ago

“quick and easy”

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Posted 3 years ago

“Representative for the company rand straight away to help with a minor change to the booking. Very friendly and helpful.”

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Posted 3 years ago

“Paul was very helpful”

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Posted 3 years ago

“I received a call from Nathan shortly after booking my holiday online. He called to tell me everything was in place. Fantastic customer service well done Nathan.”

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Posted 3 years ago

“Ref: PWFF1. Another great experience with Holidaygems.co.uk have used before and they are so efficient organised and excellent value for money. Today I dealt with Paul such a lovely guy so helpful and made the booking experience really pleasurable..Highly recommend Holidaygems.co.uk 👏”

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Posted 3 years ago

“easy to use website, reasonable prices”

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Posted 3 years ago

“Booked once again with Holiday Gems and your rep Martin Kavanagh was very helpful in securing us the holiday at a great price and always called us back on time and e mailing the paperwork through promptly . Very impressed with the friendliness and efficiency and now looking forward to another great holiday booked through your company.”

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Posted 3 years ago

“Richard P dealt with my booking and answered my many questions patiently and informatively where he could, where he did not know the answer he went and found out or was able to point me in the right direction. He dealt with the booking efficiently and quickly ensuring that the details taken down were correct and I felt confident to book my holiday to Turkey with him.”

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Posted 3 years ago

“Having had some problems using the website (my laptop was on a go slow), I called holidaygems which closes at 9.30 pm and although it was nearly that time Finn answered. She was great friendly but professional and within 10 minutes I had booked a holiday with her. She talked me through the whole process answered all my questions and explained what would happen next. She was extremely patient when i was having trouble entering my card details - I was excited having booked my holiday from my local airport at a great price. Within 10 minutes of ending my call, all relevant paperwork was emailed through to me together with an assurance that Finn was at the end if a phone or email should I have any questions at all. Thank you Finn and thank you Holidaygems.”

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Posted 3 years ago

“I had found the holiday online & was having difficulties booking it, i contacted customer services & spoke to Geraldine, whom was brilliant, she spoke in details about our booking & had outstanding customer care.”

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Posted 3 years ago

“I have just booked my second holiday with HolidayGems excellent company and very approachable. The first holiday was to feutuventura i travelled alone erything was spot on . The second holiday in two weeks will be to Cyprus with my daughter and 3 grandchildren really looking forward to the same excellent service.”

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Posted 3 years ago

“I have only just booked my holiday, but so far the process has been easy and the correspondence with the holiday gems staff has been good. No issues so far.”

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Posted 3 years ago

“I have booked the trip to Dubrovnik with this company, soon I have received a phone call from Martin. He was very helpful to secure the reservation. He also gave good suggestions regarding the luggages for the trip. I was very pleased. He was very friendly, cheerful. All this in my opinion was very important to customers like myself. Im overall was very pleased to chose this company to book this trip with.”

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Posted 3 years ago

“Richard was amazing at finding us a great deal on our holiday, he was patient, cheerful and really nice to talk to, wouldn’t hesitate to use holiday gems again Thank you Richard you’re a star”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews