Home Hub Group Reviews

Name: Home Hub Group
Address: Unit 6 The Western Centre, Western Road,, Bracknell
Rating: 4.52

4.5 Rating 702 Reviews

96 %

of reviewers recommend Home Hub Group

Company Reviews

Questions

Metrics

4.5

Based on 702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01344 595840

Email:

customerservices@homehubgroup.co.uk

Location:

Unit 6 The Western Centre, Western Road,
Bracknell
RG12 1RW

Write Your review

Tell us how Home Hub Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Hub Group 5 star review on 30th December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After seeing your advert in the local paper we decided to pay a visit like the show room got a quote. Remeasured our windows and then rang up spoke to Scott paid over the phone via visa Still had to wait nearly 2 weeks for it to come. We ordered Georgian like we already had. Windows arrived . Window fitter came that weekend got the last glass which was the middle put two plastic seals in low and behold. The Georgian bars did not line up. So had to pay the fitter for one job and let him go. Rang the office Monday morning early explained the situation they asked if we could send a photo of them which we did. X2 . I sent an email the next day which was the Tuesday morning. And we waited and waited still no phone call as to when they will be delivered. rang up was told that we will be contacted, still nothing. Then I rang up on the Thursday nearly 2 weeks later left a message for josh the M anger rang 9 30 am finally got two speak to him about 5 o/c which I felt was bad management and told him so for which he apologised. After that our window panes have now been delivered this Tuesday 2 weeks after our phone call about the mistake.”

Helpful Report

Posted 10 years ago

“Poor Poor Poor I have been waiting for a rubber strip for over 4 weeks and not one single call from the Home Hub Group to tell me what is going on. Was considering replacing my windows with Home Hub Group but based on your After Sales performance to date, I'm unlikely to consider you.”

Helpful Report

Posted 10 years ago

“Intallers very polite and efficient. Order was completed within lead time. Great service and value”

Helpful Report

Posted 4 years ago

“I have used home hub a number of times and have always received a very professional service backed up by a great product. Communication is excellent as well as precise. I would have no problem recommending and indeed have in the past.”

Helpful Report

Posted 5 years ago

“Really excellent company, easy to do business with.. Great staff at each stage of the process..”

Helpful Report

Posted 5 years ago

“Home Hub supplied 8 aluminium windows and a set of bi-fold doors for our new kitchen extension in Southampton and arranged for them to be fitted. As part of Home Hub's service they arranged for a window surveyor to attend upon our property to ensure the windows we had ordered would fit the new openings of the extension. This appointment took place very quicky after we had ordered the windows and the surveyor was very helpful in making recommendations for further works which needed to be carried out prior to fitting. Installation took place on the exact date we had scheduled upon placing the order with Home Hub and happened very smoothly. We have been impressed with Home Hub's service and their pricing is competitive.”

Helpful Report

Posted 5 years ago

“poor customer service that needs rectifying following the recent instalment of a 5 door bi-folding unit. I would give 5 stars to the builders and fitters used as we cannot fault either the builders or fitters that have been part of this project as throughout they all have shown to be courteous, incredibly punctual, hardworking, tidy and very clean, taking care and time to tidy up before finishing the job. They have also been helpful in providing us with updates, something homehub has failed to do. In fact as tradesmen, we would have no issue in highly recommending them for future work. On two occasions Homehub have let us down; firstly when the surveyor failed to show up for his pre-arranged appointment which resulted in the builders and my husband waiting around for over 2hours for a no show. Despite receiving an early (0700) electronic phone message twice to confirm that Home Hub would be attending this appointment, we then had to chase Homehub to find out where the surveyor was, to be informed that he was sick and had not cancelled his appointments. On the night before our doors were to be fitted we were informed by the fitter that despite there being an order for a 5 door unit, he would be turning up with only 3 glass panels as only 3 panels had been ordered and it would be up to another week before the remaining panels arrive. This is really poor customer service by Homehub, on a number of fronts, firstly as they had more than adequate time with our order - first notified over a year ago and more recently nearly 2 months since we confirmed the order and paid Upfront. Then we have had nearly a month of living with a dark boarded up hole in the wall while doors were being made. Secondly on this occasion and the previous we have not had any contact from the managing staff by either a courtesy phone call or email to apologise, update us or explain what has gone wrong. An electronic voice mail reminder does not suffice. When contacting Home hub regarding the missing glass as there had been no contact from the company, I spoke to one of their staff to learn that this oversight was due to staff vacancies and mismanagement of our order. Customer service severely lacking!”

Helpful Report

Posted 5 years ago

“Had new windows, new doors and roof lantern from HomeHub over the last 2 years and always very happy with the service and product. Recommended to many friends and colleagues, all of which have had very positive experiences. Will continue to recommend”

Helpful Report

Posted 6 years ago

“Very impressed with the sliding doors. Very minimal frame and lots of glass. Home Hub were very competitive against the likes of IQ glass and express. Highly recommend if you are looking for a top quality architectual glazing at a fair price.”

Helpful Report

Posted 6 years ago

Home Hub Group is rated 4.5 based on 702 reviews