Home Hub Group Reviews

Name: Home Hub Group
Address: Unit 6 The Western Centre, Western Road,, Bracknell
Rating: 4.52

4.5 Rating 702 Reviews

96 %

of reviewers recommend Home Hub Group

Company Reviews

Questions

Metrics

4.5

Based on 702 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01344 595840

Email:

customerservices@homehubgroup.co.uk

Location:

Unit 6 The Western Centre, Western Road,
Bracknell
RG12 1RW

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Home Hub Group 5 star review on 30th December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial service all good although price went up significantly after site visit by installer found our own measurements to be out by a few millimetres. Nice showroom, very neat initial installation. HOWEVER - 6 months after installation when weather warmed up we started having issues closing our back door and it took months of chasing to arrange a technician to visit. Can only speak to sales dept "who are not responsible for maintenance/repair" and those who are responsible either "one holiday" or "unavailable". Someone due to visit in two weeks so hope we don't get burgled in the mean time...”

Helpful Report

Posted 8 months ago

“We had a pair of Origin French Windows fitted in January this year The doors are not level. An Employee of Home Hub came to fit a constrictor on 6th April (which works perfectly) and he advised us that the doors needed refitting to make the doors level. Also he confirmed that some clear mastic needed replacing as you could see sand and gravel through it. He told us that Customer Support would be advised that this work needed doing and would be in touch. After 8 weeks we heard have heard nothing. Emailed last week but still nothing. This is a shame as we are keen to order more Origin window products and a new front door. A good product marred by poor after care. John Rowland”

Helpful Report

Posted 5 years ago

“poor customer service that needs rectifying following the recent instalment of a 5 door bi-folding unit. I would give 5 stars to the builders and fitters used as we cannot fault either the builders or fitters that have been part of this project as throughout they all have shown to be courteous, incredibly punctual, hardworking, tidy and very clean, taking care and time to tidy up before finishing the job. They have also been helpful in providing us with updates, something homehub has failed to do. In fact as tradesmen, we would have no issue in highly recommending them for future work. On two occasions Homehub have let us down; firstly when the surveyor failed to show up for his pre-arranged appointment which resulted in the builders and my husband waiting around for over 2hours for a no show. Despite receiving an early (0700) electronic phone message twice to confirm that Home Hub would be attending this appointment, we then had to chase Homehub to find out where the surveyor was, to be informed that he was sick and had not cancelled his appointments. On the night before our doors were to be fitted we were informed by the fitter that despite there being an order for a 5 door unit, he would be turning up with only 3 glass panels as only 3 panels had been ordered and it would be up to another week before the remaining panels arrive. This is really poor customer service by Homehub, on a number of fronts, firstly as they had more than adequate time with our order - first notified over a year ago and more recently nearly 2 months since we confirmed the order and paid Upfront. Then we have had nearly a month of living with a dark boarded up hole in the wall while doors were being made. Secondly on this occasion and the previous we have not had any contact from the managing staff by either a courtesy phone call or email to apologise, update us or explain what has gone wrong. An electronic voice mail reminder does not suffice. When contacting Home hub regarding the missing glass as there had been no contact from the company, I spoke to one of their staff to learn that this oversight was due to staff vacancies and mismanagement of our order. Customer service severely lacking!”

Helpful Report

Posted 5 years ago

“I had replacement windows fitted and when the wind blew the windows would whistle.I phoned window warehouse in ascot and the response was disgusting. I phoned them often and it took 5 months before anyone would come to my home to see what the problem was. I was given lie after lie from Julie the receptionist,she just was not in the least bit interested in my complaint. It is now 10 months and we still have the problem.”

Helpful Report

Posted 10 years ago

“Initial ordering and delivery OK but any problems encountered take too long to resolve. Communication regards any problems after installation is poor. Makes me feel like you have my money so are no longer interested in fixing any problems. Would be far better if the installers were employed directly by Trade Windows.”

Helpful Report

Posted 10 years ago

“I am not sure who or what home-hub is so it is hard to comment. Trade Window Warehouse are fabulous.”

Helpful Report

Posted 11 years ago

Home Hub Group is rated 4.5 based on 702 reviews