“I was disappointed by the customer service response when I sought help for a Father’s Day gift that ended up being a week late. Their response was that per their policy they do not take responsibility for any shipping issues. The package was stuck in transit at one location for 4 days through usps. Understandable, it happens. It was the blatant lack of desire to provide any assistance.
The package arrived a week late and did have the ingredients they mentioned but it was the cheap version of all the food products. The glasses were not the tall beer glasses stated, Instead they were beer mugs. The main point was to send a pony keg of Heineken and that was accomplished. I will not order from The Hope Collective again. There are too many business out there that provide far better service and product.”
“I ordered a box of 24 beers for my dad's 60th birthday on May 7. A tracking number was provided, but the delivery was cancelled by the courier company, and Hops has not replied to any of my emails.”
“I ordered the Slam Dunk Beer & Cookie Set”
The photo online shows 2 cookies with basketball designs (Jordan logo and a basketball). What was delivered were 2 plain sugar cookies. No designs, no logos, nothing. When I tried to get a refund or return the product I was offered 30% of the price of the cookies! Nothing that was delivered reflected the basketball theme in the title of the gift. This is fraud, misleading, and deceptive.”
“ordered this Beer & Nuts Snack Box for a friend, and he absolutely loved it! The beer selection was excellent, and the nuts were fresh and flavorful. It’s a simple yet perfect pairing for a relaxing evening. Highly recommend for any beer enthusiast!”
“I originally considered the Trio Succulent Arrangement, but I decided to go with the Succulent and Orchid Gift Arrangement instead, and I’m glad I did! While the succulent was substituted with a different variety, it still turned out beautifully. It adds a lovely accent to the space, and the orchid is stunning. I was a bit disappointed it wasn’t exactly what I expected, but overall, the arrangement was beautifully done, so I’m giving it 4 stars.”
“I recently had the pleasure of receiving the Happy Birthday Gift Set from Hops Collective, and it was an exceptional experience from start to finish. This thoughtfully curated gift set includes six unique beers, a collection of BOSS Dark Chocolate Bars, Great Canadian Meat Beef Jerky, Hardbite Apple Cider Vinegar Chips, and a charming Happy Birthday Cupcake Bear plush. Each item was carefully selected to create a delightful birthday celebration. Overall, the Happy Birthday Gift Set from Hops Collective exceeded my expectations. It was a delightful and memorable gift that combined quality products with thoughtful presentation. I highly recommend this gift set for anyone looking to celebrate a special occasion with a unique and personalized touch.”
“I was really excited to try Hops Collective USA because I’ve heard great things about their craft beer selections. The website was easy to navigate, and I loved the ‘Custom Beer’ option, which made it so much easier to pick out the beers based on my preferences. I received my order right on time, but when I opened the box, one of the cans had a noticeable dent. The packaging seemed a little underwhelming for something I expected to be carefully shipped. I reached out to customer service using their email form, and when they did reply, the response didn’t fully address my concerns about the packaging. I’m hoping my next order is smoother because the selection and delivery times are great, but I feel like the little details like packaging and detailed response are areas for improvement.”
“I surprised my mom with the Mixed Lavender Floral Gift Set from Hops Collective, and it felt like sending a little bundle of tranquility straight to her doorstep. The lavender was fresh, fragrant, and beautifully arranged, filling her space with a calming aroma she couldn't stop raving about. The presentation was elegant, and the colors were just as vibrant as in the photos, though I secretly wished there was an option to add a personal touch like a scented candle or handwritten note. Delivery was smooth, arriving right on schedule, and the unboxing experience made the gift feel even more special. Overall, a wonderful choice for anyone looking to spread a little serenity and joy! 💜✨”
“I bought a craft beer gift crate from Hops Collective for my dad on Father’s Day, and he absolutely loved it! The selection of beers was top-notch, featuring a mix of hoppy IPAs and smooth lagers. The wooden crate packaging added a nice rustic touch, making it feel more special. I also appreciated that they included detailed tasting notes for each beer—it made the experience even more enjoyable. Delivery was on time, and everything arrived in perfect condition. This is now my go-to place for beer gifts!”
“I had an outstanding experience with Hops Collective USA! I placed my order over the phone, and the customer service representative was incredibly helpful. They walked me through the entire process, providing all the important details I needed to know about their services. Their knowledge and professionalism made the entire experience smooth and stress-free. I really appreciate the level of care and attention they gave to my order, and I believe they deserve an increase in salary for their excellent service! I’ll definitely be returning and recommending Hops Collective to others.”
“While the liquor was of good quality, the presentation was a bit lackluster. The basket itself was basic, and it didn’t feel as upscale as I expected for the price. Still a decent gift if you’re looking for something straightforward.”
“I originally considered the Trio Succulent Arrangement, but I decided to go with the Succulent and Orchid Gift Arrangement instead, and I’m glad I did! While the succulent was substituted with a different variety, it still turned out beautifully. It adds a lovely accent to the space, and the orchid is stunning. I was a bit disappointed it wasn’t exactly what I expected, but overall, the arrangement was beautifully done, so I’m giving it 4 stars.”
“HopsCollective.com excels in providing curated beer gift baskets that cater to a variety of tastes and occasions. Their offerings are designed for true beer enthusiasts, featuring a broad range of craft beers, snacks, and unique accessories. Whether it's for a birthday, anniversary, or corporate gift, the customization options allow customers to create personalized beer bundles. The site’s clean layout and easy navigation make shopping straightforward, and they offer free shipping on select orders within the USA. For those looking to surprise beer lovers with something special, Hops Collective offers a standout selection.”
“I was satisfied with the Complete Delight Beer Gift Basket from Hops Collective USA. The variety of craft beers was great, and I liked that they included some unique options. The delivery took a bit longer than expected, but the items arrived safely. The packaging was decent, though I wish it had a bit more padding. Customer service was responsive when I had a question about tracking. A solid experience, and I would consider ordering again.”
“I recently had the pleasure of receiving the Great Gourmet Treats & Beer Gift Basket from Hops Collective, and it was a delightful experience. This thoughtfully curated basket offers a well-rounded selection of beers and gourmet snacks, making it an excellent choice for any beer enthusiast.The Great Gourmet Treats & Beer Gift Basket is a well-rounded and thoughtful gift set that combines quality beer with a selection of gourmet snacks. It's an excellent choice for those looking to indulge in a luxurious yet convenient experience. I highly recommend it for anyone seeking a premium gift option.”
“ordered this Beer & Nuts Snack Box for a friend, and he absolutely loved it! The beer selection was excellent, and the nuts were fresh and flavorful. It’s a simple yet perfect pairing for a relaxing evening. Highly recommend for any beer enthusiast!”
“I recently ordered a craft beer gift basket from Hops Collective US, and I couldn't be more impressed! The selection of beers was outstanding, featuring a variety of unique and high-quality brews. The basket was beautifully packaged, making it a perfect gift. The website was easy to navigate, and the delivery was prompt. I highly recommend Hops Collective for anyone looking to send a thoughtful and premium gift to a beer enthusiast!”
“I ordered the Happy Birthday Gift Set from Hops Collective USA, and the experience was mostly great. The gift set had a fantastic selection of craft beers and snacks, and I was able to add it to my basket easily. The website is user-friendly, and the checkout process was smooth. The order arrived on time, but one of the snacks was slightly crushed during shipping. Customer service was responsive and offered a solution, but it would have been nice if the packaging was a bit more secure.”
“I ordered a gift well in advance for Valentine's Day and selected my delivery date as 2/14/25. The order was not shipped for multiple days, and I heard nothing about the status of the order. The delivery date kept changing as I logged on daily to review the updates. 3 days later the order shows up after I had to go find an alternative gift for Valentine's Day. Customer service is terrible and offers nothing to compensate for their lack of communication or ability to meet a delivery date. Avoid at all costs unless you don't care much about product, delivery date or service.”
“Easy-to-customize gift basket with plenty of options to select from. Only downside is the ridiculous amount of plastic used. Like they’re trying to single-handedly support oil and gas byproducts. Would recommend a more sustainable way of sending goods.”
