Hostelworld Reviews

Name: Hostelworld
Address: -, - -, Dublin 2
Rating: 1.43

1.4 Rating 14 Reviews

7 %

of reviewers recommend Hostelworld

Company Reviews

Questions

Info

About Hostelworld:

HostelWorld.com is the world’s number one hostel booking website, facilitating bookings for over 24,000 hostels and budget accommodation centres around the globe.
Since the company was founded in 2002, it has grown to become a world recognised brand and the market leader for booking hostels online; providing innovative technology to inspire independently minded travellers everywhere.
Hostel World provides on-line confirmed bookings for hostels, B&B, guest-houses, apartments and budget hotels, as well as tours & activities, and comprehensive content such as city and country guides across over 170 countries.

Visit Website

Phone:

0035314980700

Write Your review

Tell us how Hostelworld made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hostelworld 1 star review on 3rd August 2024

Anonymous

Hostelworld 1 star review on 27th September 2022

Thomas Fitzgibbon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can't see your reservation details after booking. I remember booking different room but cant show anything to prove it, Prices not so good either (after I got here I learned that). DONT USE THIS SITE.”

Helpful Report

Posted 1 week ago

“Diese Platform verkauft Unterkünfte, die nicht mehr existieren. Heute sand ich vor einem seit langem verlassenen Gebäude. Grass und Büsche überwuchern das Gelände. Reklamationen sund nur sehr umständlich möglich, das ist Absicht. Man muss in solchen Fällen seiner Anzahlung hinterherlaufen. Aber icu bekomme mein Geld zurück, auch wenn ich dafür über den Weg eines Chargebacks gehen muss. Komplett indiskutabler Laden!”

Helpful Report

Posted 1 month ago

“I would like to give zero star for this company. Firstly, its price is higher than other websites. I think it would be better to book through the hotel rather these kinds of platform. Secondly, it refused to refund the deposit. Thirdly, its customers services is bad. Reply time is so slow. It did not help anything about my request. Do not use this platform and trust the reviews on its websites (its not true) plz!!”

Helpful Report

Posted 3 months ago

“Hostel holds my European visa card. Refuses to post it to me. Hostel world customer services no help. No I cannot travel to eu see my kids.”

Helpful Report

Posted 4 months ago

“I booked a bunch of hostels for my interailing trip but it kicked me out of my account and then when I went to go back to log in it said that my account didn't exist. Lucky I emailed all of my Hostels who were very helpful and confirmed that my booking was made on the dates that I wanted. In Future I would use Hostelworld to find Hostels and then book directly with the individual Hostels. It might take longer but it would of have saved me from that headache”

Helpful Report

Posted 5 months ago

“I made a reservation but I had to cancel it before the deadline for free cancellation. Even though I canceled my reservation before the deadline, they charged me anyway. I contacted customer services, they said they were going to help but they didn't. This is going to be the last time I use this platform and I am gonna make sure that none of my friends will use it anymore. TERRIBLE EXPERIENCE! Avoid at ALL COSTS.”

Helpful Report

Posted 9 months ago

“They misrepresented their so-called deposit. It’s not a deposit, it’s a finders fee. I paid them the “deposit” for a hostel, and later when the hotel wasn’t able to withdraw the full remaining amount, due to my back not recognizing the international activity, my room booking was cancelled. A deposit is supposed to hold a booking, they did not hold the booking for me therefore by definition it’s not a deposit. I explained this to them and they said sorry it’s Jon-refundable and basically playing dumb. I felt like the customer service rep was ignoring me over email because it would take her a week to reply to simple questions. Then they put a credit on my account but I can’t use it the full amount all at once, I can only use the amount for future deposits and it would be 15-20% of the amount would get used. And the credit is only good for 6 months. Well, I’m not going to be able to travel to multiple hostels over the next 6 months, I have a job to come back to. Currently in despite with my bank, could take a maximum of 90 days plus the 60 days that we’ve already been disputing. I strongly recommend using them as a search engine but don’t use them to book your room.”

Helpful Report

Posted 1 year ago

“Everyone should avoid this company as they are just a con/fraud business. I paid my deposit and the hostel cancelled my reservation because they didnt find payment or booking. I sent a screenshot of the deposit paid and they just told me to contact Hostelworld for any refund. And hostelworld refuses to refund me. I have raised a claim with my bank to get the money back and be sure that I will never use this company nor recommend it to anyone. I think they are just to take money from you even when they have made the mistake and I should be entitled to the refund. How on earth we let these businesses to run!?!”

Helpful Report

Posted 1 year ago

“Never ever use Hostelworld. I paid a €210 deposit and exercised my right to a refund within 3 days and it was rejected. I have the screenshots to proove the Hostelworld were liable. Furthermore when I settled for a credit note they said it could only be used for booking deposits - meaning I would need to spend over €1000 in accommodation costs in order to get full use of the credit note. Stay Away from Hostelworld. Incident #4354548”

Helpful Report

Posted 2 years ago

“We made a booking to stay at Gram's Place in Tampa on Hostelworld, but when we showed up the evening of our reservation, we were told that there were no available rooms for us. We received no help at all in trying to find an alternate place to stay. We had no choice but to drive 4+ hours back home that same night. I would strongly caution anyone against booking through Hostelworld or attempting to stay at this location.”

Helpful Report

Posted 2 years ago

“They provided exactly what I needed, a cheap place to stay in London with all the information I needed to get there. The most important of these were a map and directions, and the ability to inform the reception in advance about when I'd be arriving. The communication from the website wasn't excessive to the point of annoying, but enough to be accessible and served as useful reminders leading up to my trip. I'd prefer it if they removed or at least toned down the "one room left at this price!" scarcity tricks that are rife across this and similar websites; A simple price and availability table is always more attractive to me.”

Helpful Report

Posted 6 years ago

“i use this website everytime i need an hostel to stay,i found it helpfull most of the time but i think there is room for much more improvement. they should check the places they advice on the web and keep the standard higher”

Helpful Report

Posted 7 years ago

“Two weeks prior to where I was going to stay I was contacted by the hostel I had booked for - they told me that they had terminated their relationship with HostelWorld for various reasons and that HW should have been in contact. I was told that my reservation could not be upheld through HW and that I would need to rebook my reservation directly through the hostel. The email from the hostel was the first - and still is the only - time I ever heard about the termination and that the reservation would not be able to be upheld. Had the hostel not contacted me I would not have known at all. Furthermore, when I tried to contact HostelWorld they only answered my initial email. They asked for a forwarded email that I had received from the hostel and then never replied to me again. I sent many emails over the span of a week without any response at all. I also tried calling the number on their website to contact them and was continually met with 'The number cannot be dialed at this time', for some reason. The number never worked and I could never find another number to use. Overall, I have seen the horrible customer care that HostelWorld provides. They clearly ignored my attempts to resolve the issue and showed blatant disregard for my questions and for me as a person. I will definitely never be using this company again and will be making sure that no one I know uses it either.”

Helpful Report

Posted 8 years ago

“#?hostelworld? is a company located in London, which they do not make clearly known or evident on the site. There is NO CONTACT information other than a street address in London, and they charge a 27% NON-REFUNDABLE "deposit", that gets converted to British pounds currency, so if the dollar is weaker in relation to the British Pound, you end up paying more in US dollars when your account - credit card is debited, than it shows as your total on the website when you pay, due to the currency difference. If there is a problem, THEY HAVE NO EMAIL ADRESS AND NO PHONE NUMBER TO CONTACT THEM. When you are booking your room, the advertising says there is "no booking fee" and that you "may cancel at any time up to 2 days prior to arrival, at no charge". These are both lies, since they charge the 27% "deposit" which you find out after paying is non-refundable, so you ARE paying their booking fee, which is 27% and the cost to cancel is forfeiture of the 17% deposit, which contradicts their claim that you can cancel at any time "at no charge". The cost to cancel is 27%. They also do not disclose until after you pay, sales tax is due ON TOP of the amount shown as the room rate you *think* you are getting. BEWARE of #Hostelworld ,?#?Hostels?. ?#?Hostelbookers?, ?#?Scout24? ,?#?BedandBreakfastworld? ?#?Backpackonline? owned by ?#?WebReservationInternational? )). Their website advertising practices are deceptive and if there is a problem, you can't even call or email them, you can only write a letter and MAIL it through the post office! This is a really unethical slimy way to do business. BUYER BEWARE!”

Helpful Report

Posted 9 years ago

“THIS IS A COMPLAINT / REVIEW ABOUT HOSTELWORLD TRAVEL NETWORK - HOSTELWORLD.COM. Dear Editor, I decided to write you adding my experience because I want complain about fraudulent online hostel booking ( Hostelworld.com) but I'm a tourist (italian scientist researcher) and I don't know very well the best way to do it in USA. I booked online a hostel in New York last July via Hostelworld.com (I have the receipt you can read below) but when my plane arrived in NY (during the evening) I phoned to the hostel and they simply told me than there aren't rooms! I didn't find any other rooms that night (was a Saturday night in very high season period)except very expensive hotels so I decided to sleep in my car with my husband and my son but it was not a great experience and it could has been dangerous! I was paid hudge price - more by 200 euro ,,deposit", but Web Reservation International, also owned Hostelbookers.com,Hostels.com,Scout24.com,Bedandbreakfast.com... Don't refund NOTHING I hope you can help me and send this letter to competent organizations. Thank you very much Dr. Milena Merlo Pich From : bookings@hostelworld.com Booking Confirmation (4561-7658102)”

Helpful Report

Posted 10 years ago

Hostelworld is rated 1.4 based on 14 reviews