Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.19

4.2 Rating 1,070 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am incredibly upset that my 75 and 79 year old parents have been accused of damaging a rug and a cushion and we have been charged £155 damages. The cushion was already damaged when they arrived (photographic evidence provided to Host & Stay) and there was no evident damage to the rug. My conversation with Sarah from Host and Stay was unhelpful, zero evidence of any customer service training / basic standards. According to my Credit Card company the company charging the damages is registered as a plastering company. Alarm bells ringing loudly! I have contacted our family solicitors and legal action has been commenced. Please avoid this company!”

Helpful Report

Posted 4 years ago

“I booked via booking.com for a stay at Threadneedle cottage at the end of January 2021 on a non-refundable tariff. However on the 2nd January 2021 Host And Stay requested permission to cancel the stay and waive the cancellation costs. I accepted the cancellation only to find they now won't give me my money back. A cancellation policy is for if I cancel, not for if they cancel. Basically they can take your money, cancel your stay, and keep your money. Total scam. Beware.”

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Posted 5 years ago

“The accommodation we stayed in was a true reflection and more of what was marketed, their agents are friendly and helpful keeping you up to date with your booking information”

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Posted 5 years ago

“A party of 10 stayed at Bohemian House in Whitby. The property was clean, had all the amenities and equipment needed and was spacious. The location was good just a short stroll from the west cliff. The only negative was the parking where permits allowed 3 hours parking for dropping off but we did get free parking 3 minutes away on upgang lane. Pay and display was £9 for 24 hours.”

Helpful Report

Posted 5 years ago

“It’s been a pleasure to work with the team at Host & Stay. They have literally taken care of everything from sourcing is a property, renovation, furnishing and filling with holiday makers and also we now have a beautiful little get away to use in the low seasons. Thank you to all at Host & Stay for such a friendly professional service.”

Helpful Report

Posted 6 years ago

“A truly excellent service and team! We've been working with H&S for over 6 months now and we couldn't be more impressed. The team are all fantastic and so wonderful to work with and the efficiency is second to none. We were looking for a partner with a similar desire for growth, proactive when it came to problems, and an opportunistic desire to succeed. We certainly found it with Host & Stay!”

Helpful Report

Posted 6 years ago

“The team at Host and Stay have been amazing fully managing our house as a holiday let while we are out of the country long term. From the very beginning their communication has been excellent and their standards exceptional, giving us peace of mind that our house is in good hands.”

Helpful Report

Posted 6 years ago

“Andrew from Host and Stay has been very supportive with the onboarding of our cottage as a holiday let, with helpful advice, very quick to resolve any queries I had and is very professional.”

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Posted 6 years ago

“We are extremely happy with the level of service and bookings we attained by switching to Host and Stay. They technology and systems they employ provide a very service for us as an operator and our clinets”

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Posted 6 years ago

“A fantastic agency with a professional approach to their everyday work. Great directors and staff at every level. Couldn't recommend them highly enough!”

Helpful Report

Posted 6 years ago

“Host and Stay North East has allowed us to fulfil our dream to travel the world safe in the knowledge our two properties are well managed and looked after. Andrew has been exceptional with guest communications. He has always been quick to resolve any issues that arise. In addition we really value him keeping a close eye on our properties and the breath of knowledge and expertise he has in the industry. We can’t recommend Host and Stay enough if you’re looking for a friendly, transparent and trustworthy management company for your Holiday Lets.”

Helpful Report

Posted 6 years ago

“As a property owner and landlord Host & Stay have proved to be a great partner to move into the holiday letting market with. They have provided good advice and support in preparing for purchase of a property and when preparing the property for letting and professional property management of the letting process. When I first met with Dale and his father I felt confident that they shared my standards and that we could work well together. I’m sure they will be good partners moving forward.”

Helpful Report

Posted 6 years ago

“Excellent value for money, easy to book and good customer service”

Helpful Report

Posted 6 years ago

“Fantastic customer service from start to finish! I treated my family to a boxing day break in threadneedle cottage in Whitby! They were overwhelmed by the attention to detail! The cottage was in a perfect location for all the local amenities ! A bottle of prosecco for a welcome and coffee pods a bonus! They said it was a home from home. Thankyou so much for making a perfect personal gift come true for my special brother.”

Helpful Report

Posted 6 years ago

“Dale and the team have been great. They provided great confidence during the whole process from refurb to letting and have delivered a great result. The ongoing management has been faultless and the property looks set to deliver as Dale had predicted. Highly recommended.”

Helpful Report

Posted 6 years ago

“We have found working with Host & Stay North Yorkshire such an easy process. From the property acquisition, refurb and setup the team have been so helpful and have taken all the burden away from me having to do it. I’m looking forward to working with them and hoping to acquire more property through them.”

Helpful Report

Posted 6 years ago

“Top level service from the guys couldn’t ask for more”

Helpful Report

Posted 6 years ago

“We choose Host North Yorkshire as the company to manage our holiday let in Whitby as I had heard positive things about them on various podcasts. They have been superb in every way from helping us get the property up and running in the first place, to fixing any issues and managing the whole process. HNY is a well oiled machine with great attention to detail and customer service, ensuring hosts and guests are both left very happy. I am in no doubt there is no other company in this area who could provide a better service. Thank you Dale, Callum, Emily, Sean and all the rest of your team.”

Helpful Report

Posted 6 years ago

“We started working with Host North Yorkshire in April 2018 to improve the exposure and bookings of our holiday cottage in Port Mulgrave. All our expectations have been realised and our bookings have increased by 66%. We highly recommend the very professional and friendly service which they provide.”

Helpful Report

Posted 6 years ago

“Dale, Emily and the team are great to work with. They are all really helpful and go out of their way to ensure my properties are looked after that the guests enjoy their stay.”

Helpful Report

Posted 6 years ago

Host & Stay is rated 4.2 based on 1,070 reviews