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Host & Stay Reviews

4.2 Rating 1,058 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,058 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Get host super helpful Would stay there again without a doubt
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Posted 2 years ago
Good location beautiful apartment couldn’t ask for anything more
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Posted 2 years ago
My husband and I stayed at The Salt Nook in Whitby. The customer care we received from Host and Stay was amazing. I was so impressed by the gentle reminders we received leading up to the stay, and what topped it all off especially was that we received a link with loads of different places to eat, things to do, places to park, what to do upon checking in etc. We also got a card that enabled us to park in multiple places around the town without having to pay. I had quite a few questions both prior to, and during our stay and we always received prompt and helpful responses! The quality and cleanliness of the home was also perfect. It truly was 5 Star service from start to finish. Thank you so much to Host and Stay!
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Posted 2 years ago
We have stayed with host & stay twice now and found price, cleanliness and customer service to be excellent. From start to finish it was a great experience. We stayed at The Townhouse Whitby.
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Posted 2 years ago
Great company always helpful and have been prompt in solving small issues
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Posted 2 years ago
Brilliant company to deal with - superb apartment in Saltburn over new year
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Posted 2 years ago
Lovely apartment with all the comforts close to centre of whitby absolutely great
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Posted 2 years ago
Location, comfort, views everything there you needed
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Posted 2 years ago
Excellent company to rent from! The rental was exactly as advertised.
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Posted 2 years ago
We stayed at 1 Glenholme in Redcar. This is the second time we have stayed there and we found the apartment to be very clean and tidy. It does lack a toaster and we did have problems reserving 2 parking places as there was 2 families staying from different locations. On contacting them this was finally resolved. We were pleased with the apartment and will probably stay again.
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Posted 2 years ago
Very nicely kept appartment with great views. I think perhaps it had only recently been done and there were a couple of essentials missing from the kitchen like chopping boards but other than that it was brilliant. Host and stay staff very attentive and helpful too. Thanks
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Posted 2 years ago
Not happy that a few weeks after booking the arrival time was changed to 4pm, would really put me off booking a short break with this company again. I had to contact them several times before our arrival ( to ask if we could arrive at 3pm as originally advertised and also book an extra night)and although they always promised to get back to me they didn't. I must add that all their properties I have stayed in have been perfect.
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Posted 2 years ago
Host and Stay complicate the booking process with a bureaucratic, hostile and unwelcoming process which threatens cancellation of a fully paid up stay if you don’t comply - not the welcome you might expect !! I’ll avoid them at all costs now - claiming to act in owners best interests and assuming in requesting sly damage waivers/ deposits after you’ve paid, that all guests intend wrecking the place !
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Posted 2 years ago
We had many problems with host and stay especially with very poor communication and customer service from the staff at the office. The property we booked in Saltburn was a ground floor flat in a dilapidated looking building with workmen fixing the balcony above. The flat felt cold on arrival and lacked any coziness with laminated flooring throughout and no rugs or soft furnishings. General air of neglect with tired decor, and areas of damp on wall in dining kitchen. Lighting was glaringly over bright in sitting room and dining area with no lamps. On arrival we noticed the wall mounted tv was coming away from the wall and alerted the office who sent a technician. He couldn’t fix it that day so we had no tv for two of our three night stay. On the day of our departure the electricity cut off suddenly while we were still showering and packing up, leaving two guests in pitch darkness in the two bathrooms. We couldn’t make hot drinks etc. I called the office to be later told the owner needed to add credit to the meter. I was asked to go out in the back yard (very unsavoury with rubbish strewn about and shared with another apartment) to reset the meter. With all the chaos on leaving we left two items at the property and when I asked for these to be sent was told I’d be charged £15. Despite paying this the company still made a mess of sending the items getting the address wrong so it didn’t arrive. Throughout the experience their communications were muddled with a different person responding each time to my emails which then led to staff not being aware of what had already been agreed. I do not recommend this company and was very disappointed with their responses throughout.
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Posted 2 years ago
Unanswered emails just the start…… Long story to tell here which I won’t go into but from my shocking experience of this company I suggest stay away. From a dodgy identification process (they want a copy of your driving licence or similar when you book a weekend away!) to unanswered emails this company certainly is very low on that ladder when it comes to diligent customer service. Like previous mentions on this forum, host and stay are keen to take your money and then after that, boom, there’s no help or engagement at all. I have politely tried to negotiate with them today and there is not one email back from them - both management and customer services have ignored my emails trying to resolve an issue! I will never ever ever deal with this organisation and the smith family (owners) again. Use at your peril.
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Posted 2 years ago
Avoid at all costs! Advertise via booking.com using false information. As soon as you book, they introduce hidden terms and conditions, fees and penalty charges. When challenged, they pass you around colleagues in a bid to avoid answering difficult questions or initiating refunds. Scammers!
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Posted 2 years ago
Awful company
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Posted 2 years ago
Have just returned home to Spain after spending 11 days in Pier View Apartment Whitby.Host and Stay. First 3 days before my arrival after paying all my money ,I was sent an email asking me to complete an agreement/contract ,which was never mentioned when I booked the apartment,yes I could have refused,but I was by that time in England.I did call them to relay my concerns,but was told that were changing there policies. Expecting a really Lux apartment after looking at the photos and details. We arrived to find the entrance to the building ,stairs up to front door looked like they had never been cleaned rubbish and dirt everywhere,not a good start then we had to climb 4/5 flights of stairs,no lift with 3 large suitcases, did not state that in the suscripción of Apt. On entry it looked wonderful apart from the really low ceilings,my son-in-law who was arriving 3 days later and just over 6ft tall kept banging his head,also not put in description of Apt. On closer review APt had not been cleaned very well at all,windows had seagull Pooh so you could not see out of windows ,a shame as the views where spectacular. The 2terraces looked like they had not been cleaned in months ,cobwebs the table dirty and the floors disgusting. The terrace from the bedroom had furniture which was covered in seagulls Pooh and the cushions as well glass dirty and floors once again disgusting. Inside the blinds where broken,one small bedroom was covered in dust and cobwebs, window sills dirty and the carpets full of stains. The lounge door did not fit ,so could not be closed. The towel dryer did not work in family bathroom. I did call Host and Stay on arrival to voice my disappointment and also having to pay for the cleaning on top of the rental charge was a bit of disbelief on the state of it. I was told that they would send the cleaners ,he arrived the following day at 3 in afternoon ,we told him not to bother.We had cleaned it all ourselves,good thing as he told us he did not do the windows as he suffers with vertigo !!!!! The final crunch came when on thd day before I left ,I received an email asking me to make sure that I left the apartment clean and tidy!!!!!!!!!!!!’ No I do not recommend this apartment or the company who sells it.
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Posted 2 years ago
Dirty kitchen, most things broken, unhelpful customer service
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Posted 2 years ago
The property was very disappointing . The photos were misleading It looked like the grounds were large with door leading outside from the lounge but there was a 12 foot drop out of the rear and the sliding doors were sealed shut . The small garden was overgrown and we couldn't sit outside . We saw rats in the disused stables at the rear so were frightened to leave doors open or sit out . The woodburner had an out of order sign inside the door when we went to light it There were lots of other issues but host and stay couldn't get us any refund on the £871 paid for 3 nights . I feel they didn't try to help with that at all . They said we should have contacted them but there offices are closed at weekends anyway .
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Posted 3 years ago
Host & Stay is rated 4.2 based on 1,058 reviews