Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.19

4.2 Rating 1,070 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice and relaxing very nice town”

Helpful Report

Posted 2 years ago

“We stayed in a comfortable, well equipped and fairly spacious property within walking distance of Durham town centre. The property has lovely views and can sleep up to 6 people comfortably. The property is clean and well presented, and the owner has made the property a lovely place to stay with books and other pamphlets that are useful to explore the area. The only areas for improvement is that some of the doors needed some oil to stop the squeaking, and more mirrors are needed in the bathrooms. Otherwise we would happily stay at the property again, and would recommend it without hesitation.”

Helpful Report

Posted 2 years ago

“20 Hall Garth is a charming well-appointed house that suited my family of four. It is on a quite street close to the centre of Pickering and few minutes walk from Pickering castle and Pickering train station. Parking was readily availale near the house in October when we travelled.”

Helpful Report

Posted 2 years ago

“We stayed at the courtyard retreat in Whitby. Superb experience from start to finish. Quick and easy booking, very helpful pre-information and great communication before, during and after stay. Staff have always been very helpful via e mail and on the phone. Property was fantastic.”

Helpful Report

Posted 2 years ago

“Charge £95 for cleaning. Previous guests dirty towels hanging behind doors. Supposedly clean towel badly stained. Disgusting stain on mattress protector. Dog friendly policy not made clear until after booking and too late to cancel without loss of payment! Charge a £250 damage deposit and retain £10 admin fee - again not clear at time of booking. Downstairs toilet not flushing correctly (reported by a previous guest months earlier) Router and connections on floor in a tangle of cables - neither child nor dog safe No working exterior lighting No complaints entertained unless you make them whilst still at the property.”

Helpful Report

Posted 2 years ago

“Lovely & clean apartment! Host super helpful too”

Helpful Report

Posted 2 years ago

“Wonderful location, the house was really lovely, warm and clean, we had everything we needed. The garden was perfect for the dog, enclosed and enough space to run around.”

Helpful Report

Posted 2 years ago

“one word describes this apartment excellent we were really pleased with everything”

Helpful Report

Posted 2 years ago

“This is an amazing home and was beautifully presented. The location is just perfect for walking into the main areas of Whitby. A prefect stay with perfect hosts. Thank you Emma”

Helpful Report

Posted 2 years ago

“Customer service was spot on. They answered my queries and took note of my concerns to pass onto the owner. I was happy with the service from Host &Stay and it will be down to the property owner to sort any problems. Stayed at the Loft, Whitby. Flat wasn't the cleanest, which surprised me,or most comfortable but that's the way it goes.”

Helpful Report

Posted 2 years ago

“Above expectations. Good communcation before we stayed Perfectly clean. Will be booking again .”

Helpful Report

Posted 2 years ago

“Lovely apt close to all amenities everything we needed for our stay in York”

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Posted 2 years ago

“Lovely clean accommodation Welcome pack on arrival Great communication”

Helpful Report

Posted 2 years ago

“We had an utterly distressing and traumatising time because of the faults of this property. While we were sleeping, somebody had accessed the property through the back door, stolen my car keys and car. This was due to the back door being faulty. When we looked at the reviews for the property, we had seen that two other guests had complained about this issue and obviously it had not been fixed. This meant we were stuck two hours away from our home with no car and no means of getting back. When we contacted host and stay about this they were very unsympathetic and only seemed to be interested in getting us out of the property for 10am so that they could get ready for the next guests! I had to instruct the police to ring the company and tell them that we had to stay longer as part of the investigation. I feel sorry for the next people staying here because now there are burglars at large who know full well they can access the property! Stay clear!”

Helpful Report

Posted 2 years ago

“The property was very nice and over 3 floors. The parking was fine and the house was very close to the town centre. A few niggles include: one kitchen towel was available and no oven gloves available when using the kitchen. There was also a lack of cutlery. Overall a good stay.”

Helpful Report

Posted 2 years ago

“Great location for staying local to climb Snowdon. Lovely apartment for a family of four, good amenities, very clean. Good communication re arrival/departures. Great car park only a few minutes away, free parking included. Great pizza and Indian restaurants within a couple of minutes walk.”

Helpful Report

Posted 2 years ago

“Fantastic family break through Host and Stay. The house is huge, has ample bedrooms, rooms to move around, excellent kitchen, lovely grounds and the all important swimming pool. We could not find any fault and will be booking a return visit.”

Helpful Report

Posted 2 years ago

“Brunswick cottage staithes is a great place to stay..kitchen is excellent with everything catered for..cosy lounge with TV and sofas..bedrooms and beds comfy..bathroom slight mould no big issue...pub with good food and beer 50yards away..really enjoyed our short stay..”

Helpful Report

Posted 2 years ago

“Great stay at thimble cottage whitby staff really helpful had a great time”

Helpful Report

Posted 2 years ago

“We had a great stay and booking.com were very helpful especially Charlie ! Apartment was lovely and very near the centre !”

Helpful Report

Posted 2 years ago

Host & Stay is rated 4.2 based on 1,070 reviews