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Host & Stay Reviews

4.2 Rating 1,043 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,043 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
We had an amazing stay at this Airbnb just outside of Whitby! The location was perfect, and the space was incredibly spacious and modern. It was so peaceful and relaxing, making it ideal for a getaway. My dog loved it too! There were free tea bags, coffee & milk and toiletries, which were a great added bonus! We will definitely be returning. Five stars all the way!
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Posted 1 year ago
Lovely little cottage, ideally located. Only downside was that I’m allergic to dogs and only realised that this property allowed dogs to stay which was a problem for myself, think they need to advertise the fact that it’s dog friendly which they do not. Apart from that fact everything was ok .
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Posted 1 year ago
I choose Host & Stay with the recommendation from my friend side. Around one week i stayed there with my family. It was very good accommodation with good ambiance. This one week i spent very enjoyable and memorable. The service is very prompt and they are ready to serve us. Property was very nice and affordable.
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Posted 1 year ago
Excellently located property to explore Barnard Castle and the surrounding area. The property itself is spacious and well equipped. It was pleasant to sit on the balcony and admire the river views. Parking is just outside the front door in a quiet neighbourhood. The instructions about the property, entry and departure details were all contained in a detailed email instruction from Host & Stay. The company was very easy and accommodating to deal with. All in all we had a very pleasant stay.
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Posted 1 year ago
Very good value for money - in a spacious, very clean, dog-friendly, apartment. The location was excellent for Whitby Town centre and the harbour area. The company sent useful and clear instructions in the run up to our stay (how to access the key box etc), and responded very quickly to queries we had during our stay. Would thoroughly recommend Host & Stay!
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Posted 1 year ago
Lovely stay . Great location . Only grumble would be lack of toilet roll, dish clothes and a down stairs toilet would take it to a 5 star .
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Posted 1 year ago
No problems encountered. The accommodation was clean and included everything you would need for an enjoyable break.
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Posted 1 year ago
This was a very lovely apartment, great location. Well stocked and lovely welcome pack. I would definitely stay here again
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Posted 1 year ago
Outside was not clean or well maintained , the hall and stairs was dirty with thick dust on the stairs , the place smelt strongly of damp , on entry to our flat , called Time out , the cream carpets were really dirty , the kitchen was dirty , the hob was old with ingrained dirt, the paintwork on the main window is old and peeling , the smoke detector was beeping , I immediately called to ask someone to come out to fix that and said I really did not want to stay there as the place was not up to standard , I was told that someone could come to clean tomorrow but not a deep clean and there was nowhere else to stay , someone did come to replace the battery in the smoke alarm , I was so disappointed and upset that this type of place could be offered as a holiday home, the location itself is good but the accommodation is not acceptable due to poor maintenance and cleanliness
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Posted 1 year ago
Absolutely over the moon with the room it was lovely and big ,and the bed was so cosy. Had a lovely nights sleep. We enjoyed sitting with our tea taking in the amazing views over the sea we highly recommend it we would definitely go back again 😚
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Posted 1 year ago
Excellent customer service, fantastic location and very comfy house.
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Posted 1 year ago
Really pleased with our stay at the look-out. The beds was really comfortable. The veiws was excellent, the only thing we found was sink in the kitchen smelt, one blind was broke and one of the carpets on the stairwell was not attachted
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Posted 1 year ago
DO NOT BOOK HERE IF YOU WANT A RELAXING STAY! Disgusting customer service. There was a fire alarm going off in the property the entire time during the stay. We were only told this AFTER booking and since the constant alarm is so loud i have tried to ge thelp from them every day snd their solution was entirely unacceptable. I had to escalate it to Booking.com who couldn't even get them to reply to them. Extremely loud noise in one of the bedroom when the room above used the bathroom and was lound enough to wake you up! Sofa bed said do not use this sofa bed as a sofa bed. Had to book a hotel for the rest of the stay as the alarm was too loud and the property was unhabitable. DO NOT BOOK !
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Posted 1 year ago
Bed was very comfortable and bedroom very nice . Unfortunately the rest of the place was not , as soon as we entered the premises there was a very strong smell off damp . The bath was stood on wooden blocks with damp behind them and in the corners next to the shower . We couldn’t get the water hot enough to enjoy a bath also . The courtyard was just a small concrete patio area that was not in a a very state with no seating at all. Access to the premises requires walking through a back ally which is filthy with a lot of people shouting etc though the night .
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Posted 1 year ago
Excellent location, lovely clean flat with beautiful views from the balcony, easy walking distance to the town centre. Nice welcome pack.
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Posted 1 year ago
As a group of five couples we stayed at The Old Brewery for our annual walking holiday. The Old Brewery is ideally situated in Richmond which has a diverse range of shops and restaurants to cater for all needs. It is also handily placed for access to fantastic walks in Swaledale and Wensleydale. The Old Brewery itself is a well-appointed spacious house ideal for groups of 10-12 people. A main reason for choosing this property was that we wanted each couple to have their own shower/bathroom. We had a very enjoyable stay which was marred by problems with the plumbing. In late August a month before our stay I noticed a review which complained that two of the showers did not supply any hot water. I emailed Host & Stay, with whom I had booked, to ensure that the problem had been rectified. I was assured that the showers were now operating correctly so had no further concerns. However, when we arrived two of the showers were both running cold. In addition, on our arrival, we found water covering the floor of one of the en-suite shower rooms which was coming from a leaking toilet. I immediately phoned Host & Stay to report the problem and was told that they would arrange for a plumber to attend. Whether the plumber came or not I do not know, but at that end of our stay the toilet was still leaking. These problems did detract somewhat from an otherwise enjoyable stay. I have emailed Host & Stay for a response but after several days still have had no reply. Given my experiences I certainly will not be using Host & Stay again and cannot recommend them.
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Posted 1 year ago
Our stay at Mandalay in Whitby was very comfortable and relaxing. House was perfect for our family weekend away. Kitchen well stocked and lovely sharp knives available - essential as we are keen cooks.
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Posted 1 year ago
We stayed at Dolphin Cottage in Whitby. It was well located for the town centre. None of the parking zones are very close by but we managed to get a space 10 minutes walk away. Overall the cottage was lovely, modern decor etc. However, it wasn't as spotlessly clean as you would expect given that you are paying £60 for a cleaner. There was rice on one sofa, eggshells on another. There was a lot of dust and debris in the doorway and the top of the wardrobe was thick in dust. We would also have liked to use the espresso machine but there were no cups which would fit in it. Sadly we had to cut short our holiday due to a break in at home. We therefore only stayed for one night. I would be happy to stay again as the issues highlighted aren't major and we did like the cottage. I'm sure we would have had a lovely time if we'd been able to stay.
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Posted 1 year ago
We stayed in the old post office in whitby lovely place, location very good , price was very reasonable, if we needed anything we could get in touch with them by phone or email, which we needed them so we email them they got back to us straight away very good service. Thank you.
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Posted 1 year ago
Poor customer service Reported a fault with heated towel rails, advised someone would visit to try and rectify this No visit and no further communication during our stay. Cottage was not thoroughly cleaned, stained carpets and rug, cobwebs around some furniture and light fittings Not what we were expecting!
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Posted 1 year ago
Host & Stay is rated 4.2 based on 1,043 reviews