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House Of Fraser Reviews

3.0 Rating 7,512 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,512 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

Visit Website

Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 2 star review on 26th June 2025
Vasile
House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
83
Anonymous
Anonymous  // 01/01/2019
Websites a bit clunky. Should offer free delivery over a certain spend. Other than that all good.
Helpful Report
Posted 4 years ago
Everything was fine! Just a little bit late shipping.
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Posted 4 years ago
Bright, interesting store. Unfortunately the Gelert walking shoes I ordered online are so hard on the uppers they hurt my feet! I have tried to wear them in but there’s no respite from the soreness 😥
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Posted 4 years ago
Lovely clothes and some very good offers delivered quickly
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Posted 4 years ago
Quick delivery, maybe could improve deal with free delivery over a certain value.
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Posted 4 years ago
good service
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Posted 4 years ago
Good sale, good price, delivery charge excessive
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Posted 4 years ago
Very efficient & quick delivery.
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Posted 4 years ago
I don’t like the way you have to pay for the delivery no matter how much you spend
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Posted 4 years ago
Clothes are very good but delivery was bad bcoz I put more money for next day delivery but it came after two days😒
Helpful Report
Posted 4 years ago
Sent two different sized boots. Did live chat and got a prepaid return with a promise to refund original postage when boots arrive back at warehouse. Not happy with the original delivery but customer service from then on fine.
Helpful Report
Posted 4 years ago
I was delighted with my online purchase from House of Fraser... I have enjoyed shopping at your stores in Birmingham and Cheltenham for many years. Whilst sad at not having the shops it is great to see the online standard for me so far remains professional and reliable.
Helpful Report
Posted 4 years ago
lovely items but the delivery is very slow
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Posted 4 years ago
I ordered several items recently and all were delivered and none disappointed. I was fortunate enough to find these items in the sale and I was delighted with the quality of all of them. They arrived fairly quickly and contained instructions for returns which I did not have to use.
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Posted 4 years ago
Order arrived very quickly and in perfect condition. I was surprised though that having spent £144 on one item I was charged £4.99 for delivery. That seems steep when lots of places offer free delivery on orders over £50 or even £100.
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Posted 4 years ago
Great products and prices. Delivery was slightly slower than expected but within promised timescales.
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Posted 4 years ago
items i chose fitted well fortunately - shopping online is stressful and no way as satisfying as shopping in store with trying on facilities etc
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Posted 4 years ago
Item is amazing , delivery service provider really poor
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Posted 4 years ago
Very quick service but never got my gift that went with it.
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Posted 4 years ago
Quick delivery, unfortunately Biba dress didn’t fit across the bust, top was great though, return was quick and easy but I took off one star for having to pay for the return postage.
Helpful Report
Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,512 reviews