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House Of Fraser Reviews

3.0 Rating 7,512 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,512 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 2 star review on 26th June 2025
Vasile
House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
83
Anonymous
Anonymous  // 01/01/2019
Good quality clothing although received the incorrect size on one item label outside size 12 inside was 18. I had to return this at my cost which was annoying when I spent over £100 & paid £4.99 delivery
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Posted 4 years ago
Fast delivery happy with the service.
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Posted 4 years ago
The service received from HOF was good - I paid for next day delivery - they acknowledged the dispatch was ready and sent to delivery firm within a few hours - however, Hermes provided less than satisfactory service ( not the first time). The parcel arrived 3 days later rather than 24 hours. House of Fraser customer service department were apologetic and offered free postage and 10% off on my next order so they obviously care about their customers unlike their choice of delivery service.
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Posted 4 years ago
Products were great value however one set of serving dishes were broken, probably in transit I have chose not to return as delivery charge is more than what I paid for the serving dishes. This is non refundable. So it was cheaper not to return
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Posted 4 years ago
Great quality shoe. Bought it on sale. Paid for next day delivery but didn’t receive till the two days later.
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Posted 4 years ago
Overall very good apart from pocket liner and its size. Pocket is bit small, mobile phone might fall off easily.
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Posted 4 years ago
Good very quick delivery. Arrived next day. Unfortunately I fell out with HOF when it changed ownership and refused to honour the £90 left on my gift card
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Posted 4 years ago
Very good choice of products online. Efficient delivery. The items were as good as expected.
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Posted 4 years ago
Item ordered was sent in wrong colour & size but the customer service was very good when l contacted them to tell them the problem
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Posted 4 years ago
Extense offer of many brands and size availability, which is ket to ensure frequent customers returning back!
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Posted 4 years ago
Quality is always excellent. Flash sales are difficult as you can only purchase 1 item at a time so are paying alot of delivery charges in order to make money
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Posted 4 years ago
Ordered trainers which were £77. Disappointed that I had to pay delivery charges too and would have to pay for the refund if I dishy want to keep them. Luckily, they are fine so I'm keeping them. Delivery was prompt and I was notified when the delivery would take place.
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Posted 4 years ago
Great service, received delivery on time.
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Posted 4 years ago
Exceptionally prompt delivery with constant update on expected time of delivery. A slight blip - I ordered a Howick Polo Shirt, size L and received size XL - L on the package, XL on the label. However, the other items were perfect.
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Posted 4 years ago
The only down side to anything I have ordered from House of Fraser (which is a lot) is the delivery price, it’s very steep.
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Posted 4 years ago
I often buy clothes on this website, especially there are many 90% off clothes recently. It would be better if we could return it for free in the future.
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Posted 4 years ago
Very happy with the service will be definitely ordering more
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Posted 4 years ago
Unfortunately I was not very happy with overall purchase as I paid for both delivery and return of item. I was not expecting to pay for return which was twice the delivery charge.
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Posted 4 years ago
Items were received quickly and in good condition. I would have liked a gift wrap option especially for the Chanel item. Little disappointing that this service isn’t offered online.
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Posted 4 years ago
Pleased with item and delivery service.
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Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,512 reviews