The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.10

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

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2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and advice.”

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Posted 6 years ago

“Their garments are always splendid quality which is what I always look for.”

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Posted 6 years ago

“Good customer service from Leona, but coat I ordered was more a 12 than a 16.”

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Posted 3 years ago

“Thank you for your lovely classic blouses that arrived today. Yet again I am so pleased. Perfect fit and so very comfortable,quality excellent. Thank you all n Happy Christmas n a Positive and Bright New year.”

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Posted 4 years ago

“I had to return an item. Customer service had advised the wrong size. I phoned for a return code and the man was awful. Very rude and condescending. I had to pay a return postage and wait 2 weeks for a refund. I did get a full refund! I won't be shopping with them in future. I was satisfied with a pair of Chelsea boots I purchased .”

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Posted 3 months ago

“So am u being unreasonable. I bought nearly a 1000 pounds of gear off briar 6 years ago. Most of it has worn well .except a jacket of a suite I bought at the same time and have worn 5 times and the lining has come apart in the jacket and the pocket.. they are saying its to long since I bought it .I'm saying I've worn it for less than 12 hours total.”

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Posted 2 years ago

“Very disappointed with this company. They constantly send me brochures most of which end in the bin. This is because once in the past I bought something from them online. I wasn't asked at the time whether I wanted to receive their brochure. However, recently I did purchase some items from them online. The purchasing process was easy and they arrived within a week of ordering. Regrettably two items had to be returned because they didn't fit. The refund procedure was terribly slow with no communication and the only way I received my refund was chasing them and miraculously the refund was processed straight away. I also had cause to return an item that was faulty. It took two weeks to receive my refund after having numerous conversations, sending them photos of the faults and eventually receiving a free return label to send the item back. Even them it took a further week for them to deign to give me a refund. Clearly they mistrusted my complaint about the item and had to have a conference between them to decide whether I should receive a refund. It is extremely unlikely that I shall order from them again.”

Helpful Report

Posted 5 years ago

“Trying to get a refund from this company I have all the receipts and tracking since December 4th but not one word from them, I have enlisted PayPal but still no joy. The item, a coat for £450.00, was returned with another item, the cardigan has been refunded BUT NOT THE COAT, if Bruar read this Why no refund disgusting treatment as I have been a customer for over 5 years, never again and certainly will not recommend”

Helpful Report

Posted 4 months ago

“Today my husband, son and 2 grandchildren were in the restaurant. One of my grandchildren has a chronic allergy that is life threatening if he eats the wrong food, or foods that have been cross contaminated with another intolerant food. Anyway, we were at the carvery counter and myself and husband ordered the roast beef, and to be honest the quality was not as good as it used to be, last time was April 2022(we are quite regular customers as we travel this road to visit grandchildren) my son asked one of the guys behind the counter if he could have 2 bowls of chips for the children as they were our safe bet, but my husband asked if he could have fresh ones that were in the drier. The guy said those in the Bain Marie were fresh, my son said he wasn’t disbelieving him, but the tongs that were on the chips could have been used in other dishes of food as you can’t guarantee a customer don’t use the same tongs/ spoon for other food. My son was just trying to keep his son safe, but the guy behind carvery said, there’s not dairy or anything in them they’re just potatoes, and he started to laugh!!! My son was so taken aback by his attitude that he raised his voice and said he wasn’t stupid and he knows what chips are made out of, but couldn’t guarantee that they had not been contaminated with the tongs if they’d been used for anything else. To be honest, it was a small ask to wait for fresh chips but yet your staff member had to make a thing out of it. I was standing down the line from my son, then the guy came to serve me and he was laughing and said did you hear that guy, I said I did and told him it wasn’t a laughing matter and he was my son. He then shut up and got on with serving. The other guy behind the carvery took over and served my son. I’m just appalled at the customer service. I worked in tourism for most of my career with Visit Scotland and have recommended thousands to the House of Bruar over the years. But after today I’m so upset and disgusted( that’s a strong word) but I am. How can a first class 5* establishment change so much in a short time. Not sure if you still have the 5* but I don’t think if that’s the attitude to your customers you should have. Also just to point out, my son has to carry an epi-pen with him as my grandsons allergies are life threatening.”

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Posted 1 year ago

“Very disappointed - choice of ladies clothes has really diminished. Came to buy a Harris Tweed coat for Xmas-hardly any choice and mainly small sizes left. What really annoyed me was the price of the restaurant food. We decided to have lunch and chose steak pie which looked nice. Portion size was huge and I mean huge. My husband has a big appetite and he left half of his as I did. What a waste. Half of that would be enough. Bearing in mind that it’s a self service restaurant- two portions of steak pie and two paper cups of coke was £38. My fault that I didn’t check. It was on the board but maybe more folk would return if the food was cheaper. I would expect to pay about £10-12 in a pub for that. It was lovely but a waste. Everyone around us who had hot food left a lot.”

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Posted 2 years ago

“Bought coin wallet two ears ago for approx £30. In the last 3 months it developed a slight tear which on examination appeared to be a fault in the leather. Bruar states that as it is more than one year since purchase, too bad. Similar wallets in Amazon are less than half price and seem to be at least as good quality so it is goodbye House if Bruar as this is my last purchase.”

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Posted 4 years ago

“Why do I continue to buy from their web site the descriptions are poor this time I have got 3/4 sleeves on a cashmere jumper when all the description said was ribbed cuffs when you complain the girl said I have should have spotted it in one of the pictures. Now I have to spend £5 sending it back grr”

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Posted 4 years ago

“First purchase white cashmere roll neck - it is not white. Sludgy oatmeal. Second purchase long sleeved berry cotton top. Very small sizing, slightly odd shape under arms. I could shrug my shoulders and say just not my fit, but we pay postage, and then we pay to return goods. I have paid £9.80 in all to try on tops. Would have been twice that had I not complained and been given a return postage paid voucher. No more purchases, I'm done.”

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Posted 4 years ago

Dear Kate, Thank you for taking the time to send us feedback. We're incredibly sorry to hear you were not happy with the colours of the products you ordered, we spend a great deal of time working to offer the best range and quality in our knitwear but all feedback is really appreciated. In regards to our returns policy, I see you have already been in contact with our Mail Order team, who are best placed to deal with any issues in this area. If you would like to discuss further, the best contact method is via mailorder@houseofbruar.com. Kind regards, Taran - The House of Bruar Team

Posted 4 years ago

“Just ordered 2 lambswool sweaters and am having to send them straight back. The wool is thin and very scratchy and does not look or feel like lambswool to me. Very disappointed.”

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Posted 5 years ago

“Hello No problem with the quality of your goods but the website is poor and does not display ladies fashions at different angles. Packaging is appalling. I received a silk and cashmere long skirt in a recycled bag from a jumper. I don’t know how they got it in and it was so creased on delivery. Other items were beautifully wrapped in tissue. I then ordered two cashmere ponchos and they also arrived very creased from being pushed into plastic bags. Why don’t they wrap or fold these items in tissue? Also I very much object to paying postage on delivery and return. When you’re buying from a catalogue or website how can you judge the fit? Can’t they absorb these prices?”

Helpful Report

Posted 5 years ago

“I could not open the original package without having to rip it open. I had to chase up a refund which I should have received 2 weeks ago. In this instance I would have been appeased by having my return postage cost refunded. No verbal apology received either.”

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Posted 6 years ago

“The worst customer service I have ever met. Two last orders were not completed because of stock database error. Nobody informs you before uncompleted order is shipped. Made order on 24/11/2017; partially shipped on 01/12/2017; informed about some items unavailable and asked to change size or colour on 05/12/2017. It is impossible to amend or cancel your order before shipping. Absolutely different tradition from the most of British online shops! Quality items but bad management!”

Helpful Report

Posted 6 years ago

“Do not order from this company I have never received my order placed on 11 March and still no refund Chased twice now and been told that I will be contacted in their convenience Dreadful customer service and still over a month waiting for my refund if £250”

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Posted 4 weeks ago

“Overpriced for poor quality cashmere...very dissapointed...never again.”

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Posted 1 month ago

“Jumper ordered did not turn up. Courier took photo of label and claimed it was delivered - it wasn't. I have emailed customer services 3 times and have been had no help. I will not buy from them again.”

Helpful Report

Posted 2 months ago

The House of Bruar is rated 2.1 based on 100 reviews