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The House of Bruar Reviews

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

Company Reviews

2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

The House of Bruar 1 star review on 8th April 2021

The House of Bruar 1 star review on 8th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service, repeated calls over the phone were not returned regarding a food order. I eventually went in myself when passing, and bought it with my two own hands. Staff were more interested in hoovering than helping me achieve anything. And I found that elsewhere it was much cheaper online, but I specifically went in because i wanted some chocolate, (that they didn't have, although the website said it was "in stock"). Nobody had any solutions for me, they looked annoyed that I was even asking, and said they couldn't verify if they had any in the warehouse as they were closing. Shocking place. I will not be returning with my custom.”

Posted 3 months ago

“I never received any order number, confirmation or details whatsoever. A Live Chat representative told me they have no way of tracking orders. All of the contact information i.e. email and telephone where even worse..the telephone numbers are disconnected and after several unresponsive email attempts I called my bank and stopped payment and have been refunded by my bank. Caveat Emptor!!”

Posted 3 months ago

“My item never arrived , You cannot speak to customer services, they are not part of House of Bruar, you wait for them to call you, they never do. I never received a refund, I am £175 out of pocket.”

Posted 4 months ago

“This company makes it impossible to withdraw your money. I already terminated my business with them After An asset recovery team Againstcon. com tracked and recovered my money”

Posted 4 months ago

“I returned an order as the blouses were not suitable, a refund was authorised but 5 weeks later I still havn’t received any money. I have made numerous phone calls and sent emails but no communication at all. This is the worst customer service I have ever come across . Would never buy anything from them again”

Posted 4 months ago

“As an online retailer this company is extremely efficient at taking orders, dispatching the same after swiftly taking payment. However, should there be the need to return a purchase, this is when the returns policy fails. Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. Therefore it would be most foolish to trade with this company without protecting your method of paying for the goods. Be aware of this retailer.”

Posted 4 months ago

“My elderly aunt paid a premium postage charge and ordered a birthday gift for a November date. The gift has still not arrived. My aunt in her late 80s, who is very articulate, intelligent ordered the gift over the phone as she does not use on line technology. She has telephoned the company numerous times...still no gift, some customer support staff were rude and unhelpful. At no point has she been offered any compensation for inconvenience. She has never had an apology and she is still out of pocket!!!! What sort of company is this???? It has an evident disregard to its elderly customers. Absolutely appalling service, dishonest and disrespectful.”

Posted 4 months ago

“First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer.”

Posted 4 months ago

“Still awaiting a refund after 2 weeks??”

Posted 4 months ago

“No stars in fact. I returned two items and have only been refunded for one as they say that was all that was in the parcel. They say they have camera evidence but are refusing to send it to me. Meanwhile keeping my £60”

Posted 5 months ago

“I have returned a gilet that was too big for me (at a cost to myself) & 4 weeks later I am still waiting for my refund. I have emailed them many times & have had no response. Luckily I paid through paypal so have opened a case against them. It is so very disappointing as I have visited the shop many times over the last 20 years but their on line service leaves a lot to be desired. Won't be using it again!”

Posted 5 months ago

“Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out.”

Posted 6 months ago

““Buyer, beware.” This company charges for returns, basically they are not offering a mail-order service. Which is very disappointing. I feel the marketing team should make people aware that they do not give free returns. Or maybe this is part of their marketing ploy. The end result is of course is that I won’t ever be doing any business with house of Briar again, As I feel I’ve been scammed. I returned the products at a cost of £7. This was to send, second class, as it would have cost me considerably more to insure the contents worth £470. To be honest it’s not about the money it’s about the principle of the thing. There are many companies supplying similar quality products online. I suggest any customers who like tweeds and country attire look elsewhere. Lord Mark Durrant”

Posted 7 months ago

“I was trying to place an order online, but Bruar’s website had an issue. It’s 2 weeks ago now. Phoned several times. Been blatantly lied 🤥 to that someone had phoned and left me a vm, but the Advisor couldn’t tell me what the message was!!! Still unresolved. Even emailed the Director, you guessed……. No reply or even acknowledgment. Bitterly disappointed 😔”

Posted 8 months ago

“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

Posted 1 year ago

“I only bought one item from The House of Bruar in the early part of this year. It was a Liberty print cotton skirt. The material was thin, unlined, see through and poor value for money. Shortly after, I unsubscribed from the mailing list. But it did not stop The House of Bruar from sending me catalogues. Each time I received the catalogues, I forwarded it back without opening it. Then came the letter, attached with promise of FREE DELIVERY. I did not expect such an aggressive marketing strategy from The House of Bruar. You're Tops. No other retailer does it.”

The House of Bruar 1 star review on 31st August 2022

Posted 1 year ago

“Received a pair of boots and they had a mark on the toe. I emailed house of Bruar 06..04.22 it’s now 19.04.22 and still not had a reply. Really bad customer service, I will not shop here again.”

Posted 2 years ago

“I ordered a large size ladies' sweater 'a few left' so I put it quickly into the basket. I was told that my order had been confirmed by email. I wish I had not accepted this and instead printed off or taken a screen print of the basket-page. When I got home late last night I found that the 'confirmatory email' confirmed an order for another item which I had not made and did not want. Not surprisingly (at c 10pm) the sweater concerning the order I HAD made was 'out of stock'.”

Posted 2 years ago

“My Husband ordered online a ladies jacket on my behalf as a Birthday gift . The picture showed the jacket in a lovely pale green with an orange lining. The jacket did arrive promptly, however was nothing like the picture on the website. The jacket I received was a deep dark green with an orange lining. We explained the problem to an assistant on the online chat, who just said, return the item if you don’t want it. It wasn’t my fault that the colour was not as described but I’ve had to pay £12 to return the jacket, which I’m hoping will be refunded sooner rather than later, although from reading some of the other reviews I have my doubts. I am surprised that no explanation has been offered by the company for this error on their behalf, as I get the impression they regard themselves as providing a quality service. I won’t be shopping with The House of Bruar in the future and will not be recommending it to others either.”

Posted 2 years ago

“I will not recommend this company. I wish, that money they spent on catologues , will be spend on better service. Shame”

Posted 2 years ago

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The House of Bruar is rated 2.1 based on 100 reviews