The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.10

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

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2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Ordered shoes over two months ago and they still have not arrived. I have phoned House of Bruar twice and promised two delivery dates - still no shoes. No contact at all from House of Bruar to explain appalling delay.”

Helpful Report

Posted 2 years ago

“This is disgusting Customer service. I am still waiting for the confirmed and paid order of 18/11/21 to be received... On the 14/12, I was told it would be sent by 24 hr priority service, by way of an apology, surprise surprise it has yet to arrive..l feel completely let down and embarrassed by this company, very poor service to say the least.”

Helpful Report

Posted 2 years ago

“Their email inbox is full? They won't acknowledge my emails and I have been waiting 10 days so far for a refund I am entitled to. Shocking customer service.”

Helpful Report

Posted 2 years ago

“As of today 9/12/21 I am still waiting for my confirmed order of 18/11/21.. Rang customer service advisor 25/11/21 and again 2/12/21 and told that it may take approximately a further 14 days ?, so it could be even longer !!. Terrible service, they have had my full payment since the order was placed and I have nothing. I therefore can not recommend this company.”

Helpful Report

Posted 2 years ago

“I bought my wife a Jumper from this company it turned out to be too small, so I sent it back, 10 days after the Post Office says that they have received it it is still not on the system as being received. The Service department (a misnomer) seems not to be particularly bothered saying it can take up to 14 days to be logged onto their system. They will not give out any information as to how this system can be hurried up.”

Helpful Report

Posted 2 years ago

“Becoming more and MORE dissatisfied with HOB. Colours of the Cheltenham Coat in particular are completely different to online and catalogue. Returned three coats, do I have energy for fourth time lucky? I guess the fourth will go back also, even though a different style, colour etc. Just received two pairs of the tall leather boots. Zip so stiff and hardly budges. Why??????????? What happened to customer care and satisfaction? My email will tell you my name.”

Helpful Report

Posted 2 years ago

“I ordered a Lambswool Sweater shown in the Catalogue as a nice shade of Green, described as Thyme. What arrived was a dark Khaki. Very different. I have photographs. Pointless asking for an exchange using so deceptive a catalogue. Avoid.”

Helpful Report

Posted 2 years ago

“Appalling attitude of customer services; insensitive and inflexible. They made a mistake which they refused to acknowledge or offer recompense for, and dealt with an issue in an unprofessional and illogical manner”

Helpful Report

Posted 3 years ago

“Picture of what I was buying very different to reality. Marzipan vegetables in a basket. Very disappointing and will not be giving it as a gift as planned. Never buying from them again.”

Helpful Report

Posted 3 years ago

“Absolute disgrace Absolute disgrace. Never buy from this company. I placed an order on 19th November. It was to be a Christmas present. I’ve been chasing them about this order for weeks. They informed that the item was in the warehouse, was being checked & was about to be dispatched. On the evening of 21st December they emailed me to say the item is not in stock and they cannot fulfil my order! They even had the nerve to ask me to be understanding! What a cheek! I now have to go shopping on 22nd December when I’m living in a Tier 4 lockdown. Outrageous!”

Helpful Report

Posted 3 years ago

“I ordered women’s 2 cotton crew neck tops. Delivery was slow. The grey melange is described in the catalogue as 35% cotton, 65% polyester. In fact it is 90% cotton, 10% viscose which you might think better as higher percentage cotton, but after washing as per instructions it has shrunk unevenly by a good 5cm on one side (a bit less on the other). I have not yet washed the plain top which is 100% cotton. Neither say where they were made. I was attracted by the choice of colours but very poor quality means I won’t be using this company again. A wool sweater bought for my husband reacted badly to washing too - developed pilling after a couple of washes.”

Helpful Report

Posted 4 years ago

“Please do not buy anything online from this company. I ordered sheepskin boots which had bald patches and were worn away at the seams when I received them. Their website avoids to mention that these boots ( and other products) are, in fact, made in China. I have no problem with goods made in China, should I have the opportunity to make an informed purchase - but they should not be advertising under the banner of 'quality Scottish goods' Their customer service stops when you make a purchase. No manager will respond. I have been informed that I need to return the defective items at my own expense. Caveat emptor is the over-riding factor with this company, sadly.”

Helpful Report

Posted 4 years ago

“Just opened my "white" cashmere snood, what an absolute joke!!!!!!! the colour is CREAM exactly the same colour as my other one from John Lewis and the quality of this cashmere is terrible, thin flimsy and very disappointing!!!!!!. will never buy anything from this company ever again , may i suggest you send this item straight back to its manufacturer - China I imagine!!!.”

Helpful Report

Posted 4 years ago

“Very disappointed with trousers I ordered before Christmas. My normal size 12 ordered but they were too small so returned them having to pay postage and ordered 14. I should have checked their size guide but since trousers I have in 14 fall off me, I didn't think there would be a problem. Replacement arrived after Christmas and couldn't believe they are just as tight as the size 12. Couldn't be bothered to return and pay yet more postage but now have a pair of trousers costing £62 that can never be worn.”

Helpful Report

Posted 4 years ago

“The cashmere jumpers that my husband and son were given for Christmas were only 26" long. Standard length for cashmere!! It was painful trying to get the measurements of other jumpers such as lambswool as they are not shown. We wanted to exchange them. But after talking to customer services, chat on line and finally the shop floor. The lady on the shop floor I couldn't understand. I asked her to repeat what she had said as I am deaf but it annoyed her..I decided it was not worth the hassle.”

Helpful Report

Posted 4 years ago

“2 faulty wool jumpers returned within 2 months of purchasing. One having only been worn 3 times. No apologies from customer service team at any stage. They offer to send out free return labels which then take 2 weeks to arrive. When returning an item recorded delivery to them, no acknowledgement that it has been received and complaint being dealt with. Very unprofessional and shoddy customer service. Quality of stock has dropped hugely. Unimpressed and unlikely to continue using them. I wonder if they do in fact look at their reviews........ It is no surprise to hear the company is struggling .”

Helpful Report

Posted 4 years ago

“Nice people to deal with but overall poor customer service and poor returns process. I needed to return a jacket (Xmas pressie) as wrong size. The returns process was disgraceful. Paid £4.50 postage, got a returns code which didn't work (almost 20 mile round trip). Paid postage a second time, got a new code which also didn't work (another wasted journey)!!!!! The jacket was finally returned through normal postal service, hence third payment! Contacted House of Briar to complain, requested an exchange for different sized jacket, explained in detail why i needed it quickly and was assured by an advisor that she would ensure the new jacket was sent out ....four days later i now discover its not been sent out after all !!!! In this day and age where customer service matters, the House of Briar is sadly lacking. Shame because the jacket was lovely but because of this experience would never order from them again and would not recommend them to others. Hoping the jacket arrives by mid week but sadly, not sure it will!!!!”

Helpful Report

Posted 4 years ago

“A total joke of a company to be honest. Instead of wasting money and paper sending brochures to people (this isn't 1999), they should concentrate on sending orders on time!! I made a purchase on 1st Jan and opted for next working day delivery. I called them on the 3rd of Jan only to tell me the item hasn't left their store!! That is the first and last time I will be ordering from them!! Ridiculous.”

Helpful Report

Posted 4 years ago

“THEY DON’T DESERVE TO BE IN BUSINESS. TOTALLY INCOMPETENT - AND DON’T SEEM TO CARE. Every time I have ordered from this company they have messed up. They have absolutely no idea how to sell online in the age of Amazon. Their customer service is totally incompetent- and the staff just laugh when you tell them how badly they have let you down. They have no sense of urgency. They get orders wrong. The do not reply to emails. They don’t answer the phone. They take a week to return your call when you can’t get through and they have asked you to leave your number - because they are “unusually busy”. No wonder they are busy - dealing with thoroughly disgruntled and disappointed customers. Don’t ever shop with them - I certainly never will again.”

Helpful Report

Posted 4 years ago

“SERIOUSLY APPALLING CUSTOMER SERVICE! I ordered a red suede belt back in November and paid for express delivery. I received a purple belt. Unfortunately no paperwork or returns information with the belt. At this point I called House of Bruar to be informed that they do not have the ability to email a returns label and I will have to wait for one to be posted. Ten days later I’m on the phone chasing up the label and again after emailing and it finally arrives the week before Christmas. After receiving no returns confirmation that the belt has been received back, I email but get no response. Then on the 31st of December I get an email to thank me for my order and it will be despatched shortly. Again I phone to find out they are sending a replacement (5 weeks later!) I say no thank you and ask for a refund as expressed quite clearly back in November. I’m told it will be two more weeks before I get my refund and that they will not be sending me any kind of email to confirm any of this!! Seriously!! What kind of way is this to operate a business. I’m appalled! HOUSE OF BRUAR!! Why don’t you spend less on glossy brochures and invest it instead on customer service!! Seriously shocking behaviour in today’s market! I will never shop with this company again!”

Helpful Report

Posted 4 years ago

The House of Bruar is rated 2.1 based on 100 reviews