House Of Nappies Reviews

Name: House Of Nappies
Rating: 4.82

4.8 Rating 1,216 Reviews

96 %

of reviewers recommend House Of Nappies

Company Reviews

Metrics

4.8

Based on 1,216 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

1800466277

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House Of Nappies 5 star review on 10th April 2023

Anonymous

House Of Nappies 5 star review on 14th July 2021

Caglar Ipek

House Of Nappies 5 star review on 26th August 2020

William Deluca

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought three 368-gram tubs of Vaseline... they've got a weird medicine-like scent to them. and they don't smell like regular Vaseline I've bought in the past. I don't know if it's couterfeit or if it's just a different product altogether. but it definitely smell unusual”

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Posted 1 month ago

“I purchased 2 boxes of Buzz Lightyear Dry Nites and was sent 2 boxes of Cars Dry Nites. My son is Autistic and had a meltdown and wont wear them because they aren't Buzz Lightyear.”

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Posted 4 months ago

“Get a better courier, 8 days for a delivery from Brisbane to Adelaide,is not acceptable.”

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Posted 4 months ago

“The size 6 mumma were to small The actual pull up pants we got in bulk had pieces of dead cochroaches in them. And over all not happy would be if they sent whole new replacement of size 7 . I think they need to consider long term clients as I wanted to keep coming as my sons on ndis but even the order took way to long to receive by post”

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Posted 7 months ago

“The delivery costs were very expensive”

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Posted 10 months ago

“Delivery very slow. Another supplier provided muumi nappies next day.”

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Posted 11 months ago

“Wish I could leave a better review. But a $15 delivery fee for our parcel to arrive more than a week later was not a great experience”

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Posted 1 year ago

“I haven't received my order yet, much slower service than the last nappy online store I used.”

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Posted 1 year ago

“In the beginning I would have rated this company 5 stars as my order would arrive in around 24 hours. Now, the order is taking sometimes up to 3-5 days and I live less than 45 mins away from the store. I realise couriers are struggling to keep up but I think they need to go back to using Fastway Couriers as they delivered much faster than the current courier service.”

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Posted 1 year ago

“The turn around time, especially for NDIS orders is far too long. One full week from invoice to dispatch, now another 2 full weeks on and I still have not received the order. I need to order my next batch almost immediately after receiving this one.”

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Posted 2 years ago

“On ordering I was under the assumption that my product would be delivered to my door as I am an elderly lady I was home the morning that I received the notification that it was left at the post office”

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Posted 2 years ago

“The ordering (quantity) wasn't clear to me what I was buying. I had no idea so just waited to see what you sent me.”

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Posted 3 years ago

“packaging was not good I lost one product spilled all over, but reasonable prices”

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Posted 3 years ago

“QUALITY of products absolutely dreadful. Very disappointed. Sponges lasted one use. Won’t be ordering again.”

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Posted 3 years ago

House Of Nappies is rated 4.8 based on 1,216 reviews