House Of Nappies Reviews

Name: House Of Nappies
Rating: 4.80

4.8 Rating 1,454 Reviews

95 %

of reviewers recommend House Of Nappies

Company Reviews

Metrics

4.8

Based on 1,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

1800466277

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House Of Nappies 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst happy with delivery, not happy about House of Nappies written all around the box. You obviously have never been incontinent through no fault of your own. But everyone who saw that box realised that I am. Please change your packaging so as customers aren't embarrassed. I won't buy from you again until I know that the packaging is changed. I had unexpected visitors at my house when the package arrived, so had to hide it until they left. Very disappointed with the packaging.”

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Posted 2 days ago

“More discreet packaging would be appreciated not just a label stuck on the box also the box was torn where it was perforated which would have not happened if it was packaged appropriately”

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Posted 2 months ago

“In all fairness I don't know this business well but it was the soap I ordered which arrived very quickly at a reasonably price charged.”

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Posted 1 year ago

“Absolutely love all my products! One came slightly open so there was a small spillage but nothing too big. The aunt Jackie’s product can sometimes come smooth like cream or slight curdled. I believe it’s just a mixed batch as I got the curdled one but prefer the more cream consistency.”

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Posted 1 year ago

“I was very happy with the quick response to my order from House of Nappies but I'm still waiting for delivery. On the tracking page for the courier Aramex it states that my parcel had been delayed. Thank you.”

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Posted 1 year ago

“You need to change your courier. It's been more than 10 days and it's still not delivered. I placed an order with another business and it was delivered the following day by Auspost coming from a different state.”

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Posted 2 years ago

“unclear instructions on payment page for NDIS payments.”

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Posted 2 years ago

“Your price is expensive when we compared with the other local suppliers.”

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Posted 2 years ago

“I can’t honestly answer or give my opinion on my experience because I haven’t received my order. It’s been a week now since my order was supposed to arrive and I have no idea when or if I’ll receive it. So, I can’t truly rate my experience or your customer service until I hopefully receive my order. If you could please follow up on my order with any help and information I would gratefully appreciate it. Best Regards, Jihad Souied”

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Posted 2 years ago

“One of the items was out of date (Exp 09/2021), otherwise all good”

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Posted 2 years ago

“Fast and Efficient would be great if you had bigger sizes nappies for bigger/larger adults/teens as they are hard to find”

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Posted 2 years ago

“Hi Dear , please try delivery don't take long days , thanks”

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Posted 3 years ago

“Happy with product. Not happy with delivery put in wrong place could not access back yard as a disabled woman l now have to pay someone to move them”

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Posted 3 years ago

“Was hoping for a quicker delivery but because of covid it's happening to everyone other than pretty happy with my purchase”

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Posted 3 years ago

“Still waiting for my items. Thank you”

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Posted 3 years ago

“Delivery was excellent, however, they need to check if their items have not expired. My query was well addressed and managed to get a refund.”

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Posted 3 years ago

“Not happy with the HUGE delay in shipping. It’s been 2 weeks and the parcel has still not left Brisbane.”

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Posted 3 years ago

“I havent received the nappies which with the nappy shop i would have received next day delivere forfree.”

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Posted 3 years ago

“Can't leave a review because the nappies and wipes because they haven't arrived.”

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Posted 4 years ago

“It woild be good if they were delivered to the door instead of spending 45min drive picking them up”

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Posted 4 years ago

House Of Nappies is rated 4.8 based on 1,454 reviews