House Of Nappies Reviews

Name: House Of Nappies
Rating: 4.80

4.8 Rating 1,454 Reviews

95 %

of reviewers recommend House Of Nappies

Company Reviews

Metrics

4.8

Based on 1,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

1800466277

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House Of Nappies 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the wrong product. Not what we ordered. We're returning it.”

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Posted 2 weeks ago

“I got the wrong products from what I ordered”

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Posted 4 weeks ago

“Product is good but the delivery is stressfull The post man card said attempted delivery but according to my monitor no one press the botton and ring Nexttime i prepare Australia post office”

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Posted 1 month ago

“My delivery got lost.”

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Posted 1 month ago

“haven’t received item yet had to go purchase from somewhere else and it was cheaper”

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Posted 4 months ago

“It was extremely greasy and the oil took 4 washes to get out. You could squeeze the loc n oil would seep out. It didn’t lock the roots at all.”

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Posted 4 months ago

“Quick and excellent service”

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Posted 5 months ago

“HI- cant review the product as I believe it was stolen from my letterbox”

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Posted 11 months ago

“One of the bottles I purchased wasn’t sealed properly and spilled inside the box, they thought a 5$ in shop voucher was the solution 😡.”

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Posted 11 months ago

“Still awaiting delivery over a week later despite allegedly being dispatched on the 7th. Have made contact and not received a reply beyond a “doesn’t make sense what the tracking is saying we’ll get back to you” and not receiving an update since.”

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Posted 1 year ago

“Please rectify damaged goods due to packaging method”

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Posted 1 year ago

“Sent me working item”

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Posted 1 year ago

“Extremely disappointed with the delivery service. It has been 2 weeks since I placed my order and over 1 week since the courier company attempted delivery. The only options for the delivery company is to be home to accept with a signature or pay extra to have it delivered to another address. You cannot collect from a pickup point. I am a single mum who works in healthcare so do not work from home. When I reached out to House of Nappies for assistance I was given zero apology and told to fix it myself. Order at your own risk.”

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Posted 2 years ago

“I haven’t received my purchase yet. Not happy.”

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Posted 2 years ago

“I did not receive my order yet”

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Posted 2 years ago

“It took a week to get form Noble Park to Mulgrave. The tracking did not work and when called you wouldn’t help and said it was up to the couriers. Never buy here again.”

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Posted 3 years ago

“My order H74975 should have 11 boxes which were bought 10 days ago. After 4 were delivery a couple of days ago, don't know where my other 7 boxes are. Please chase. As a repeating customer, if you changed such terrible logistics, let me down.”

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Posted 3 years ago

“Quick response and quick turnover time to receive goods thank you”

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Posted 3 years ago

“They invoiced my other son instead of my son that the order was for. Then they proceeded to invoiced my son that needed the order. So I’m the end bothe my sons were billed for the same order despite the fact one does not use pull ups anymore..”

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Posted 3 years ago

“My order hasn't arrived yet!”

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Posted 4 years ago

House Of Nappies is rated 4.8 based on 1,454 reviews