H.S.Johnson Reviews

Name: H.S.Johnson
Rating: 4.92

4.9 Rating 5,831 Reviews

99 %

of reviewers recommend H.S.Johnson

4.9

Based on 5,831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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H.S.Johnson 5 star review on 25th October 2023

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying the watch was extremely easy however receiving the watch is another matter buy ing a few watches a year from overseas I have never accounted this problem no delivery over all dissatisfied”

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Posted 6 months ago

“לא קיבלתי את החבילה?”

Helpful Report

Posted 1 year ago

It left here as normal with Royal Mail Unfortunately the courier has been experiencing delays due to a cyber attack from Russia, see below, apologies, all items are arriving but can be late with limited tracking information showing https://www.bbc.co.uk/news/business-64249540 Many thanks Regards The H.S.Johnson Team

Posted 1 year ago

“Really poor Watch quality. Tried to find out how I could return it back but not straight forward procedure. I’m not going to buy from your company anything else”

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Posted 1 year ago

We have had no commination from you at all just this review, to return you send it back to us and ask for a refund and as long as it is still in new condition and you have had it for less than 30 days we will refund you, not sure how that is not straight forward, perhaps you should have asked if you where unsure ? also for reference to readers this watch was £15, not sure what you where expecting ?

Posted 1 year ago

“I did not get what i bout!!!!!!!”

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Posted 1 year ago

Hi Check your tracking, they tried to deliver it and you need to contact them to collect or rearrange delivery, we have told you this multiple times, please contact the courier Regards

Posted 1 year ago

“It has been a month and I got no update about my delivery it say that was attempted to delivery the package and was no response and you left a note But there was no note or attempt on delivery because I was in my house in that time”

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Posted 1 year ago

Hi As you say they tried to deliver it and you need to contact them to collect or rearrange delivery, we have told you this multiple times, please contact the courier Regards

Posted 1 year ago

“I am very happy with the item I have purchased. Unfortunately I am very disappointed that in order to get my watch I had to pay an extra €35.00 in taxes. When I have paid online on your website the total amount included the delivery and therefore I should have received my parcel directly at my door without adding any extra money. For this reason I shall never purchase anything else in the future. The fact your country is not part of E.U. any longer should not affect and penalize people who keeps on buying from you. There should have been more transparency on the matter when I first purchased the watch. €35 in taxes it is a very high price to pay.”

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Posted 1 year ago

Hi You prepaid the import costs and should not have been charged again, have you been in touch with us to resolve this ? Regards

Posted 1 year ago

“עדין לא הגיע”

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Posted 1 year ago

Hi The tracking shows they have tried to deliver and failed so need you to collect or rearrange delivery Regards

Posted 1 year ago

“Bonjour sur 2 commandes gros problème avec les douanes ((première commande vous m'avez remboursé, deuxième commande il y a fallu que je paye 18euros de dédouanement de ma POCHE !!!!!!!! Salutations..”

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Posted 1 year ago

Hi Have you contacted us re the second order ? clearly not as if you had we would have refunded it Regards

Posted 1 year ago

“I was asked to write the review while I still did not receive the watch I bought. Say no more....”

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Posted 1 year ago

Check your tracking, they have tried to deliver it and await you to collect or rearrange delivery

Posted 1 year ago

“Disappointed: product was dispatched 4 days after the purchase & full payment and on the 14th day tracker shows product is still in UK. I expected a better and quick service.”

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Posted 2 years ago

Seriously ? You ordered 12 days ago, it is going UK to Australia, for £9.99, you ordered at the start of the Easter public holidays, it left the first day after and in enroute with Australia Post's website saying items are delayed due to covid issues, please have realistic expecations

Posted 2 years ago

“Hello, After my order (#139520) was received and confirmed, I have not received any information as to if or when it will be shipped or if it is on backorder. Any information you can provide would be appreciated.”

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Posted 2 years ago

Hi You would have been sent several emails during the order and dispatch process, perhaps you entered the wrong details or they have gone to spam ? If you email us we will get the information for you Regards

Posted 2 years ago

“How can I review it. I paid 120. 00 us dollar for a casio gshock long time ago and never received it.”

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Posted 2 years ago

Utter rubbish ! you ordered on the 30th March, today is the 8th April and it's out for delivery despite you being in the USA and us in the UK

Posted 2 years ago

“I don’t receive the watch yet”

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Posted 2 years ago

It is en route from the UK to Italy, give it some time to arrive please

Posted 2 years ago

“Still not received the item?!”

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Posted 2 years ago

Hi If you check the trackinn you will see they have tried to deliver and await you to rearrange collection or go an collect it Regards

Posted 2 years ago

“I didn’t receive my order. It is 3 weeks ago. I’m still waiting & hope it will come!!”

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Posted 2 years ago

As you are aware it has been sent, the issue is your country has a huge back log with parcels due to covid related staff shortages

Posted 2 years ago

“have not recieved order.”

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Posted 2 years ago

You ordered on Dec 27th, it was delivered on the 8th Jan, despite Christmas/New Year backlogs and closures and a worldwide Pandemic

Posted 2 years ago

“I Never received my product to write a review?”

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Posted 2 years ago

“I have had a terrible experience with this company.”

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Posted 2 years ago

Duplicate review !!!! We replaced the broken part of the item with a new one and refunded your return costs, you didn't like the fact we returned the original item with the broken piece replaced but we had to do so as you had badly damaged the packaging when opening it on arrival, you clearly didn't like this hence your review but we did zero wrong here.

Posted 2 years ago

“useless, I'm still waiting, can't track my package either”

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Posted 2 years ago

Hi Tracking is working fine and your item is enroute

Posted 2 years ago

“Taxe supplémentaire sur la livraison qui est déjà très chère ! Et rien n’est mentionné sur le site! C’est de l’arnaque.”

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Posted 2 years ago

I think most people understand that if you import items from another country you get charged import costs by the country you live in, your government charges this, it is nothing we do with us charging you for it

Posted 2 years ago

H.S.Johnson is rated 4.9 based on 5,831 reviews