Deliveroo Reviews

Name: Deliveroo
Rating: 1.20

1.2 Rating 1,038 Reviews

5 %

of reviewers recommend Deliveroo

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Metrics

1.2

Based on 1,038 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the worst service organisation I have dealt with. Most responses are default responses, and they flat out refuse to make whole orders which are incorrect.”

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Posted 1 year ago

“We ordered some food which was just left on the floor. we then called the driver who told us it was probably still at McDonalds i then had to go to McDonalds only to be told the driver had not said anything so no food we have been trying for weeks to get our money back but they just do not want to make us a refund. they are a disgrace very quick to take your money but not to give you a re fund”

Helpful Report

Posted 1 year ago

“Have ordered a meal from KFC on the last day in London, UK. It should have been arrived by 9pm, it was delayed and delayed until it arrived at 10pm, on the receipt my order was ready at 9 and this means it have stayed there for AN HOUR, obviously everything arrived cold and inedible, contacted the assistance and they promised to give us a refund, then two days later they’re saying I won’t get it. It’s not for the money because I don’t care for 18£, it’s how you treat your customers. I will find all the ways to give you a bad review because you can’t fool people this way 👎👎👎👎”

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Posted 1 year ago

“Ordered food in Norwich. No was food delivered. We called the restaurant who said the drivers had been stealing the food. We called Deliveroo and after being hung-up on, eventually got through to someone who refused to refund our money. It was like talking to a brick wall. Drivers are scamming customers and Deliveroo isn't taking responsibility.”

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Posted 1 year ago

“Four times now in the last few weeks we have had Deliveroo drivers knock on our door with a delivery, WHEN WE HAVEN'T ORDERED ANYTHING. We have nothing to do with Deliveroo and have never used them. If we have another Deliveroo driver knocking on our door again, we will be contacting the police.”

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Posted 1 year ago

“Crooked rubbish abusive deceiving horrible management.. they think that people have nothing to do but keep asking them to right positive reviews about them and their delivery drivers,,after tipping their driver in cash then by card using their app they contact you the next day asking you to tip their drivers again and again. I’m disabled and had a very long hard difficult day moving home then I used them to get food delivery the kept on sending texts asking me to tip them again and again good damn your rotten services”

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Posted 1 year ago

“Food wasn’t delivered, Deliveroo wouldn’t refund or even discuss the issue. They fob you off for a few days then tell you the refund can’t be made. We’ll never use them again.”

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Posted 1 year ago

“I must be a fool because I gave Deliveroo another chance. They are woefully incompetent. If things go wrong they stay wrong. They are incapable of sorting out their own problems. It is a mystery to me how such an utterly useless company manages to stay in business. Beyond terrible.”

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Posted 1 year ago

“As i am a regular customer of Deliveroo , I invite you to collect the pitiful bunch of flowers and see the poor state of them. For ten pounds it is despicable, as i pointed out i have purchased these before as was going to be a regular thing. I will now discontinue the use of this site as my complaint has clearly been disregarded and will now be looking to address this matter further with senior management, trade descriptions as well as the ombudsman i suggest others do the same. As a carer i do not have excessive funds to throw away on inferior products.”

Helpful Report

Posted 1 year ago

“Easily one of my most hated companies. I hate them so much I deleted the app. But I am too I’ll to leave the house so decided to make a one-off order. 2.5 hours later and 3 orders later and still no sign of my food.”

Helpful Report

Posted 1 year ago

“they lost me for 19£ they did not refund my money and the food I did not have . still they charged me 19£ worse company to deal with”

Helpful Report

Posted 1 year ago

“Ordered and waited 2 hours no delivery and then it canceled order. Customer service was awful as well”

Helpful Report

Posted 1 year ago

“I ordered at 12:30 and now it is 2:45 and my order didn't yet arrive! I order kids food which doesn't take more than 15 min. There is no customer service, there is no way to follow up the order status and the app keeps on increasing the delivery time. Not acceptable at all. The worst delivery app I have ever used! NOT RECOMMENDED AT ALL!”

Helpful Report

Posted 1 year ago

“Do not oder from Deliveroo! If you complain because the food you ordered is stone cold and needs to be reheated to avoid food poisoning, you might as well not bother. The “compensation” you get is next to nothing. I ordered for over £40 and got £9 back as a compensation.”

Helpful Report

Posted 1 year ago

“I found a piece of sharp metal wire in my food. I reported it to Deliveroo, and while they said they would investigate, they also told me “we cannot provide you with a refund at this time.” I asked them again much later, and they said the same again - presumably the “investigation” would have been concluded at that point. They actually didn’t seem to be aware that I ever even reported in the first place. The restaurant itself even told me personally that I should get a refund and held their hands up to the error, but without deliveroo they could not issue it. Deliveroo never gave me any reason for the lack of refund. To reiterate - I found a piece of sharp metal wire (from a grill brush, most likely) in my food. It was in my mouth when I found it. It could have caused serious internal injury, and they just did not care. I provided photographic evidence and everything. Because they didn’t give me a reason, I can only assume they wouldn’t refund me because I had had another recent refund for some undercooked food. It looks like if you have one issue with a restaurant, it invalidates any issues you might have soon after that. But I order a lot, so it’s not surprising that eventually I would have two issues close together. I’m sure they claim to care a lot about customer health and safety, but the reality is they just don’t. I was met with cold indifference at every stage of the procedure, by every person who spoke to me. Nobody engaged with the issue, and it looks like they didn’t even file a report or do an investigation, or even contact the restaurant. This wasn’t an issue of food quality or anything trivial - it was something that could have put me in the hospital. So, since I have absolutely no recourse within their customer service system, all I have left to do is share my experience publically, cancel my Deliveroo Plus membership and delete my account, presumably costing them much more in future revenue from me than the refund ever would have cost them. A shame, as I used the app multiple times every week, but thankfully there are alternative services.”

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Posted 1 year ago

“Delivery driver for Deliveroo rung me and asked for pin code, I gave it to him and said I would call my uncle and let him know it was at the door, in a matter of 2mins he went to the door and no delivery, won't be compensated as he was given the code, which they say is given when delivered, can't believe it, don't take the delivery drivers word, haven't got money to throw away. Never using again. Thanks Marta/deliveroo for a non delivery with payment taken.”

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Posted 1 year ago

“I had a problem with their delivery. They left with my order of £22.49 claiming they place a call which I didn't receive. They had the option of leaving my delivery since they have a no refund policy but they didn't. Worst company and policy ever!”

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Posted 1 year ago

“i used deliveroo france, and customer service is sucks and i never received my orders they said they leave it in front of my door, but it never shown. i feel like being scammed by the drivers.”

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Posted 1 year ago

“Took my order at 21:25 noting it would be delivered by 21:50 and then called me at 22:40 to say the restaurant was closed and order was cancelled.”

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Posted 1 year ago

“The most appalling customer service. If ever anything goes wrong with your order good luck trying to get a refund. I ordered a large takeaway and the driver left most of it at the restaurant, only delivering a few fries. When I contacted deliveroo support they told me it would take up to 50mins for the rest of my order to arrive, by which time what had been delivered of it would be unappetising. They offered a partial refund, not recognising that when you order a meal you expect to eat it as a meal at the same time not hours apart, and therefore the order had not been fulfilled. Customer service were unhelpful, kept leaving the chat, and despite recognising I was right stating company policy wouldn't allow them to refund me what I paid. Avoid deliveroo at all costs. For those restaurants considering working with them, take a look at all the bad reviews on here and imagine what all those incomplete orders could do to your reputation.”

Helpful Report

Posted 1 year ago

Deliveroo is rated 1.2 based on 1,038 reviews