Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver was great, he kept me informed along the way and delivered my pup to me safely. He took great care of the puppies in his care and was concerned with their comfort.”

Helpful Report

(Rafael Rodriquez) - Posted 2 years ago

“The driver Carol was so wonderful with us and with our fur baby”

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(Carol McCormick) - Posted 2 years ago

“Josh(Driver) was very diligent about keeping me informed as to when he would be delivering our pet.”

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(Josh Prezgay) - Posted 2 years ago

“Very friendly most important he was on time. 10 stars”

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(Josh Prezgay) - Posted 2 years ago

“Driver sent a text telling us the puppy was picked up at Hayward Executive Airport and approximately the time we could expect him as he had several puppy deliveries to make. He called about 1/2 hour away from his arrival at our home and did arrive at the time he predicted. Everything went well and he was very polite and efficient. My Pet Cab did a good job and we were very happy.”

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(Tim Hohm) - Posted 2 years ago

“We received our pet in the given time with no issues.”

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(Izzy Santiago) - Posted 2 years ago

“My sister received the puppy well! We are happy with the service.”

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(Josh Prezgay) - Posted 2 years ago

“Your driver kept me informed as to where he was and arrived almost exactly on the minute that quoted. He was polite and had her on my porch with paperwork quickly. Took our picture (she weighed a little more than I was expecting lol) and was on his way. I don’t think I thanked him enough so please pass along my gratitude!”

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(Jesse Rodriguez) - Posted 2 years ago

“Kept me updated, puppy came in safe and sound”

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(Jeary Beaudette) - Posted 2 years ago

“Very friendly and kept in touch.”

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(Daniel Cruz) - Posted 2 years ago

“Amazing! On time and very caring. And I love he took a picture with all of us and the puppy. Will trust your services every time.”

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(Jeary Beaudette) - Posted 2 years ago

“We were very impressed. Tim was wonderful. Our puppy was calm and clean upon delivery. All communication went smoothly. Could not be happier. Thank you so much! We have already recommended your service to friends.”

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(Tim Hohm) - Posted 2 years ago

“On time and plenty of notifications. Very good experience!”

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(Paul Tuccelli) - Posted 2 years ago

“Excellent and timely.”

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(Adrian Knapp) - Posted 2 years ago

“He was on time and professional.”

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(Michael Roper) - Posted 2 years ago

“The whole experience was terrific. My Pet Cab was very communicative - we got several calls ahead of our new Puppy’s flight keeping us apprised of details like her flight, expected time window, required documentation from us, as well as our driver’s name and contact information. On gotcha day, I got a call confirming the plan and another call from Rich the driver letting us know he was about an hour away. Our new Puppy Indy arrived in great condition and it is clear Rich loves what he does. We would highly recommend My Pet Cab!”

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(Rick McCarthy) - Posted 2 years ago

“Genesis was incredibly caring and so so kind.”

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(Genesis Rosado) - Posted 2 years ago

“Penny my Shih-Tzu was delivered on 5/18/2022, safe and sound, by Jamie Reyas. Penny is beautiful and very happy in he new home. There was only one slight problem, I had asked you to call my home phone, a landline 860 563-2449. Jamie texted my home phone so I never received the two-hour notice from Trenton. NJ.”

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(Jamie Reyes) - Posted 2 years ago

“Excellent experience and service! Joseph was awesome. He kept me updated and very helpful.”

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(Joseph Leblanc) - Posted 2 years ago

“I appreciate the photo he took and then sent to me. The puppy was very calm when she arrived.”

Helpful Report

(Paul Tuccelli) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews