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Starwood Pet Travel Reviews

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

Starwood Pet Travel 5 star review on 14th September 2023

Starwood Pet Travel 5 star review on 16th July 2023

Starwood Pet Travel 5 star review on 16th July 2023

Starwood Pet Travel 5 star review on 28th April 2023

Starwood Pet Travel 5 star review on 31st March 2023

Starwood Pet Travel 5 star review on 14th December 2022

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process to bring a dog from America to Australia is complicated and time consuming. I was so thrilled with the service that we received from Starwood. Molly was always so responsive and helpful. I was so glad that she was there to make sure every box was ticked and nothing left to chance. Our beautiful dog Misty arrived safe and sound in Melbourne last week, she was happy and healthy and thrilled to be home!”

Posted 2 weeks ago

“The process to relocate your dog from the US to Australia is very complicated and they were very good at explaining exactly what I had to do at every step in the process. Molly was my handler and she was so helpful and patient with me during the whole process which was a 10 month marathon! Any problems that were not anticipated were addressed very quickly and many were avoided due to extensive knowledge of the whole process. I could not imagine handling this on my own. Thank you Molly and Starwood Pet Travel!”

Posted 1 month ago

Thanks so much for your kind words, Maya! We truly appreciate it! We hope Elton is settling in well! :)

Posted 1 month ago

“We moved from the US to New Zealand and that involved bringing over our three Dobermans. Reaching out to several Pet Transport Companies, Starwood was the first to respond. From the very first "hello" it was clear that choosing them was the right thing to do. Overall, this was a GREAT experience and I cannot imagine how one could possibly do this without a professional team that takes care of things. Here are the things that stood out to us 1. Having a dedicated travel coordinator that is assigned to the case was really great because it made communications fast, easy and efficient (easily 5 stars) 2. When it became clear that we could move much sooner than we originally thought, everybody at Starwood stepped up to the challenge of getting all the vet work, permits and flight reservation done before MPI and quarantine in NZ shut down for the summer holiday break. This was a bit of an emotional roller coaster since everything got quite close to the final deadlines for 2023. In the end it all worked out smoothly, and Molly - our coordinator - was fantastic with putting us at ease all the way. (easily 5 stars) 3. The dogs were taken care of really well on the day of the flight and a good number of photos + flight tracking information put us at ease, knowing that the dogs will be ok. (easily 5 stars) 4. The communications between Starwood our Vets, USDA, NZ MPI, Quarantine Facility and Air NZ all were in the background and expertly taken care of. The instructions for the final vet work up at home were great and very clear. The dogs were fully compliant with the strict NZ requirements. (easily 5 stars) Things to consider: we moved from Chicago. Flights to Auckland are only available out of San Francisco and Los Angeles. We chose San Francisco. This left us with the task of getting the dogs to California. Fortunately, our local boarding facility staff was willing to do the drive to San Francisco (flying was not an option in December). That added some complexity, but Starwood was as supportive as they could with flexibility in the exact arrival time at the boarding facility in San Francisco. That said, if it were at all possible for Starwood to form an alliance with a domestic transport company, that could make things easier. But in the end, this is no more than a suggestion. Another point to consider: for the final stay before travel, Starwood has fewer boarding partners in San Francisco than Los Angeles (and fewer flight slots out of San Francisco too). Our dogs were booked into the Wag Hotel in San Francisco. This short stay prior to departure was the only negative experience because that particular boarding facility does not know what they are doing. If you send your dogs through San Francisco and get assigned to that boarding facility, we would recommend you request an alternative. We relayed our concerns to Starwood, and they were very responsive and promised to carefully review this option. Quarantine: we chose PetHaven. Overall great experience. They communicated well and provided regular updates with photos (which made it easier for us to survive those final 10 days). Pricing: competitive; we took out the Starwood Insurance option (to cover costs if unexpected delays occur). We recommend this, especially if you are not within easy driving distance to LAX or SFO. Travel Crates: great supervision from Starwood in choosing the right size. Summary: overall this was a great experience that we can recommend without any hesitations.”

Posted 2 months ago

Thank you so much for your thorough review, Vinzenz!! We truly appreciate your feedback and it was a pleasure working with you. We hope Shadow, Fritz, and Hannah are settling in well!

Posted 2 months ago

“Moving is never easy, much less with pets. Even less than that is if the move is international! Of the pet travel companies I was recommended, I selected Starwood Pet Travel and am beyond glad that I did. A tried and true element of operating a business is providing exceptional service, and Starwood Pet Travel exemplifies this. My travel orders took months to complete, but Starwood Pet Travel kept in contact, periodically checking in with me and marking off what needed to be done as my moving day approached. Alas moving day came, but circumstances beyond my control required me to fly out first. This is where Starwood Pet Travel, specifically Sage Ingle, the senior customer care coordinator, really shined. My two cats were to reunite with me in Hong Kong. Due to the airlines' policies, my cats had to have a layover in Germany. This complicated things, as my cats now needed a health certificate for both Europe and Asia. However, Sage was able to coordinate all parties while I was halfway around the world. This included health certificates for my two cats, which had to be done two days prior to their travel. The pet hospital I used gave me some pushback, citing the short-turn around time needed for a signed copy of the health certificates. However, Sage held firm with my cats' appointment times and working behind the scenes to get a FedEx overnight delivery of the health certificates. The certificates were supposed to come on the day before travel, but something went awry. With a feeling of despair, I called Starwood Pet Travel, including one of their management staff in one of my earlier emails. I also found an after hours phone number to which I left a voicemail on and promptly received a callback a few minutes later. Although I forgot the name of who helped me, she was was able to provide me an update of the health certificates, which was scheduled to arrive before 9:30AM on the day of my cats' travel. I waited anxiously and sure enough, my cats' health certificates arrived before their flight. This was the first of two stressful issues that Starwood Pet Travel overcame. The second issue occurred right after. The air conditioning of the plane's cargo hold was broken and therefore my cats would not be able to fly that day. This was really distressing because the health certificates were only valid for so long. Without another flight, I would have needed to spend another few hundred dollars on a new set of health certificates. Fortunately for me, Sage was the heroine of the day again--she was able to rebook another flight the very next day, thus saving me the trouble of needing another health screening for my cats. This was the second stressful issue that Starwood Pet Travel overcame. My cats eventually made it to Germany, with Sage updating me of their journey. I was able to track the flight from Germany to Hong Kong, where I was almost reunited with my two cats. Because of the plane's air conditioning debacle, I now had to clear the cats myself instead of the local agent that Starwood Pet Travel had originally tasked. I was able to get the paperwork from the local agent and arrange transport myself. Luckily I had a friend with a van that could fit my cats' kennels. The final step was to clear the documents with Hong Kong officials. As a government worker myself, I know things can go south extremely quickly if there was any error. My heart was racing quite a bit as the worker kept asking for a form, which I had already given. Luckily the form was there--after a few more minutes of checking, my cats were finally released to me. I could not have been any more relieved! I took my cats to our new home. They were exhausted from the whole ordeal--I let them plop on the floor the first night before showering them the next day. I cannot stress how absolutely magnificent and easy Sage and Starwood Pet Travel made things for me. There were many firsts for me--moving, having cats, and clearing them with a foreign government. And not to mention the issues I had with the FedEx overnight delivery and the rebooking of my cats' flight! Yes, I know it's possible to have done everything myself but with everything that happened, I am so glad I used Starwood Pet Travel. Sage even informed me that she would refund some of the charges because I had to go pick up my two fur babies myself. This honesty, along with their impeccable service and attention to detail, is what will make me recommend using Starwood Pet Travel to anyone and everyone that I know who require their services. I know exactly who to call when I move back to the US! Sage and Starwood Pet Travel, I am truly thankful for each and every one of you! Happily reunited, Sofii, Khloe, and Henry”

Posted 4 months ago

Thanks so much for your review, Henry! We're glad to have been a part of your team in getting your fur babies to Hong Kong, despite a few hiccups. Wishing you and your family all the very best!

Posted 4 months ago

“Starwood has been nothing short of phenomenal. We first contacted them over a year ago to get a quote for booking travel and quarantine for our two cats. They emailed us a quote specific to our two cats, including adjustments for things like medication/boarding, etc. They worked with us on setting up a payment plan for the entire cost and adjusted as necessary. They have a number of staff dedicated to specific parts of the process, as well as teams specializing in each country to which they provide travel. They are extremely (and thoroughly) communicative and can (if needed) walk you step-by-step through the entire experience. We had hundreds of questions, and they answered each one of them so patiently and thoroughly. They will even bring up issues you might not have considered and talk you through those as well. They gave us numerous tips and suggestions on preparing our cats for the trip (desensitizing to the crates and noises, etc.) My wife and I were quite nervous about sending them on their own and having them travel in cargo, especially as none of our usual go-to safeguards were allowed under the circumstances (air tags, toys, calming devices, etc.). Our dedicated advisor told us what we COULD do to help both humans and cats lessen our anxiety. During the preparation process, unfortunately our older cat passed away, and Starwood was very thoughtful and understanding of our loss; they were even specifically concerned about how the loss would affect our younger cat, which I found very unusual (in a good way) for any company. They gave us space and time to grieve, while maintaining presence on the peripheral when we needed support or if any issues arose in the interim. They coordinated seamlessly with our veterinary care staff, at multiple facilities, to ensure compliance on everything medially necessary for travel. They even worked out accommodation for an alternate quarantine that would better fit our needs at the time, with our oldest cat. Once our older cat passed, Starwood handled the switch back to the previous quarantine and adjusted costs based on the circumstances. Anytime anything (procedural or monetary) required any change, the staff immediately communicated the changes, telling us both what was changing and WHY it changed, along with noting any options we had in how things changed. They explained the flight booking and each step in the actual transit and transfer between facilities clearly and gave us individual updates on each leg of the journey as they are technologically able. All of the third party services they use in the process (animal cargo companies and boarding facilities, etc.) are thoroughly vetted throughout Starwood’s years of experience with pet transport, and all of them were just as communicative, patient and thoughtful as Starwood staff. My wife and I were very nervous and concerned through the entire experience, but Starwood did (quite literally) everything they could do to help. We could not be more impressed by their work and commitment to ensuring the safety of our kids on this journey, and cannot recommend them highly enough if you ever find your family in need of pet transport services.”

Posted 4 months ago

Hi Ruben! Thank you so much for your wonderful review! We are so glad you had a great experience and it was truly a pleasure working with you. We hope Boo is settling in well! :)

Posted 4 months ago

“Starwood is an amazing place to go to if you are looking to ensure that your pet travels across the globe is seamless. They literally took care of every minute details when it came to my two persian cats Lexus & Mercedes who were being relocated to Dubai. Ryan is an amazing coordinator to work with. She is patient and explains everything cohesively. She is available on chat if you need immediate information. From the moment we sign up till handover of the pets, there is a special attention to detail. They keep you updated on everything! You really won't be disappointed as they are professionals and know what they are doing. If i could give them more than 5 stars, I would give them 10/5. I'm super glad I entrusted my kitties to starwood.”

Starwood Pet Travel 5 star review on 20th November 2023

Posted 5 months ago

Thank you so much for your kind words, Maryam! Ryan sure is a rockstar! We hope Mercedes and Lexus are settling in well! :)

Posted 5 months ago

“I moved my dog, Chopper, from California to Melbourne, Australia, and Starwood made the entire process much less stressful. It is definitely pricey but considering that the cost includes costs I would have had to pay if I had to do it on my own (permits, flights, etc.) while saving me the time and headaches of figuring out if I am doing everything correctly and the possibility of making a mistake, it was more than worth it. Molly from Starwood was amazing throughout the entire 7 month process. I am incredibly happy I chose to go with Starwood Pet Travel for our big move!”

Starwood Pet Travel 5 star review on 14th September 2023

Posted 7 months ago

Thank you so much for your kind words, Jihoon! It means the world to us and we are so glad you had a positive experience. We hope Chopper is settling in well in Oz! :)

Posted 7 months ago

“We used Starwood to transport a 25lb 4y.o. dog and a 13lb 10y.o. cat to Denmark from the US. Our total cost from Starwood for the mid-tier package (not including vet costs) was just shy of $6,000. Given how stressful the entire move was, this was worth every penny. The animals arrived safe and healthy, delivered to our new front door. We received updates throughout the process, and they had layover time in Germany where they were let out of their crates to stretch their legs for a few hours before their connecting flight. We tried coordinating the process by ourselves before we decided to use Starwood, but correct/up-to-date information is very hard to find and would have made for a much more difficult experience for all involved.”

Starwood Pet Travel 5 star review on 16th July 2023

Starwood Pet Travel 5 star review on 16th July 2023

Posted 9 months ago

Thanks so much for your review, Michaela! We're so glad you had a positive experience. We hope Stormy & Yoshi are settling in well! :)

Posted 9 months ago

“The driver did a wonderful job delivering our new puppy, thank you so much!!”

Posted 11 months ago

“Great service and team. Our Golden Retriever Wally traveled to Italy and then back to the US after an extended stay. Arrived happy and healthy both times.”

Starwood Pet Travel 5 star review on 28th April 2023

Posted 1 year ago

Thank you so much for your review, Shaun! We're so glad you were pleased with our services and we hope Wally is doing well! :)

Posted 11 months ago

“I have moved from Mass, US, to near Manchester UK and had to wait a few months for my pets to come with me as my dog kept losing her chip. But through all the stress, and being so far, this team was able to help me so much in getting my babies home safe to me, they were with me every step of the way. Thank you so much.”

Starwood Pet Travel 5 star review on 31st March 2023

Posted 1 year ago

Thanks so much for your review, Angela! We hope your fur babies are settling in well!

Posted 1 year ago

“I was freaking out about all the requirements to move my dog from the mainland (CA) to Hawaii. Working with Ryan and her team was amazing. They were always available to answer all my crazy questions. Ryan was so responsive in email and calls. Everything went very smoothly. The team worked with my family on the mainland and me on the island. It was organized and efficient. I could not have asked for better care to be given to my fur baby. I got pictures and updates during before and during travel. And my dog was delivered safe and sound to my house. Highly recommend Starwood.”

Posted 1 year ago

Thanks so much for your kind words, Andrea! We're so glad you were happy with our services. We hope Barnett is settling in well! :)

Posted 1 year ago

“Starwood is the absolute best . But Ryan and her team completely made this move for my dog and I stress free . Ryan is absolutely wonderful and very responsive. Communication with everyone was such a breeze. They moved my dog from DC to Hawaii safely. They sent pictures, always kept me in the loop. And I’m so very happy. Money well spent and I would definitely go with them again and again and again . Thank you .”

Posted 1 year ago

Thanks so much for your positive, review! We hope Princess is enjoying Hawaii! :)

Posted 1 year ago

“Review on behalf of Jackson and Liv. This was my fourth inter-continental relocation and the first involving pets. From the initial onboarding and throughout the the entire process, Starwood Pet Travel excelled. Starwood's workflow was clear and thorough, and their communications quick and attentive. The combination of emails, text notifications and online scheduling for periodic stock-takes was excellent. They guided me meticulously and then took the initiative to liaise with my vet to ensure document compliance. They offered tips to improve transit. I appreciated all of these interventions. This all-round professionalism, subject-matter knowledge and good cheer allowed me to concentrate on other aspects of my move. A special word of thanks, then, to Sahara and Rosie. Five-star reviews are ten-a-penny these days but in this case it's fully merited. Starwoods is an impressive operation. Pay for the best and get the best.”

Starwood Pet Travel 5 star review on 14th December 2022

Posted 1 year ago

Thank you so much for your kind words, we truly appreciate it! We are so glad you had a positive experience and hope Jackson and Liv are settling in well! :)

Posted 1 year ago

“They helped my two cats move from New York to London safely. It was the most stressful thing I’ve ever had to do but Starwood was very communicative and reassuring all the way. They took care of all the paperwork and vet appointments and made the process very smooth. I was helped by mostly Rosie and Sahara and they were both great. It’s expensive but absolutely worth it. My babies arrived safe and sound.”

Starwood Pet Travel 5 star review on 15th October 2022

Posted 1 year ago

Thank you so much for your kind words, Monica! It truly means the world to us! We hope your furry family is settling in well!

Posted 1 year ago

“As an accredited veterinarian who is responsible for international health certificates, I found Starwood to be of invaluable assistance in making sure everything was in perfect order for our mutual client. They were incredibly communicative and professional. Recommend highly!!!”

Posted 1 year ago

Thank you so much for your review, Julie! We truly appreciate it and love working with great vets like you! :)

Posted 1 year ago

“I moved my fur baby from Seattle to Malaysia. It’s always so nerve wracking thinking about moving on the other side of the world and figuring out the best way to safely bring your fur baby along. Starwood is the best and it’s not hard to see why. I felt like I was in good hands the entire process. They were always quick to communicate back and answer all my questions. Everything went according to plan and it was a very smooth process. I was constantly updated on her whereabouts as soon as they took her for her flight. I loved receiving happy pictures and videos of my dog so I knew that she was okay. Not planning on anymore big moves, but if life throws another curveball and I have to move again, I would definitely work with Starwood again.”

Starwood Pet Travel 5 star review on 16th August 2022

Posted 1 year ago

Thank you so much for your kind review, Katrina! We hope your fur baby is settling in well! :)

Posted 1 year ago

“Sarah and the team were absolutely amazing, kept me informed and sent pictures of my baby. Outstanding service from a team that genuinely care about how you are feeling and about the animals . Joey was safely reunited and hopefully will never have to leave me again but if he did - Starwood would be my only choice. Thank you all”

Starwood Pet Travel 5 star review on 15th August 2022

Posted 1 year ago

Thank you so much for your review, Dawn! We hope Joey is settling in well! :)

Posted 1 year ago

“I moved from Hawaii to California with 2 large dogs and I couldn't have done it without Starwood. They made sure everything went great and even provided transportation to and from the airport for the boys. When the airline forgot my dogs were on the plane when we landed, they stayed at the airport until my dogs were safely released and kept me updated the entire time. Also every time I had a question they responded right away. Ive used Starwood twice now (2018 and 2022) and will continue to do so for any big move. I wouldn't travel without them, especially when airlines and airports can be so big and confusing. They sent me update pictures on the boys when they got to the airport and when they landed. If you're going to travel anywhere with dogs - I definitely recommend Starwood!!”

Starwood Pet Travel 5 star review on 4th August 2022

Posted 1 year ago

Thank you so much for your review! Your feedback means the world to us!

Posted 1 year ago

“My experience with Starwood was excellent from start to finish starting with Ross, Shannon, Molly and Madison. I moved from Houston to Perth, Australia with my 4 year old dog Obi Wan Kenobi. With the tedious requirements, I was extremely stressed and worried, but Starwood answered all my questions, easy communication , planning till the execution they were very helpful. The drop off , pictures I received for updates till the day I picked him up after quarantine. Starwood was AWESOME!! Thank you Guys!”

Starwood Pet Travel 5 star review on 26th July 2022

Posted 1 year ago

Thanks so much for your feedback, Christine! We hope Obi Wan Kenobi is settling in well! :)

Posted 1 year ago

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Starwood Pet Travel is rated 4.9 based on 3,966 reviews