Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,976 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with Rick's communication; handling of our puppy, and the timely manner he got her to us!”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“I appreciate how attentive My Pet Cab was throughout the process. Tim (my puppy's driver) kept me informed from the beginning of my puppy's journey to the time she arrived which I truly appreciated. He also showed enthusiasm for me as I was excited to receive my new furry baby.”

Starwood Pet Travel 5 star review on 26th June 2022

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(Tim Hohm) - Posted 2 years ago

“You all did a wonderful job! Every step of the process was easy and straight forward and delivered our little guy safely. Adam was our driver - he was professional and so kind of us and our pup. Can’t thank you all enough! One piece of feedback I would share is maybe consider sending a follow up text to the phone call the day prior regarding delivery time and confirmation of address. I missed the call and didn’t catch the voicemail until the next day (my bad there!).”

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(Adam Reckers) - Posted 2 years ago

“The driver was courteous and on time. He offered helpful information about our new pet. He was also accommodating regarding our request that he wear a mask!”

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(Massoud) - Posted 2 years ago

“Manny was so kind. Lovely wasn’t frightened at all. I didn’t know what to expect seeing as she made her way here from such a distance. I live in California and Lovely flew here from Ohio. Very happy ❣️”

Helpful Report

(Manny Arellano) - Posted 2 years ago

“Jerry was the best overall compared to Puppy Spot or others. I wish I had offered him something to drink or eat, but I was so overwhelmed with "Bailey that I forgot my manners. I wanted to give him a tip, can you help with that.? He needs to know what an impression he made on us!!!!!!”

Helpful Report

(Jeary Beaudette) - Posted 2 years ago

“Excellent service and incredibly friendly.”

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(Hayden Black) - Posted 2 years ago

“Very good!!”

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(Adam Reckers) - Posted 2 years ago

“My new baby was brought straight to my door and delivered into my arms by the most wonderful pet cab driver. On time, called in advance, perfect.”

Starwood Pet Travel 5 star review on 24th June 2022

Helpful Report

(Mike Pettengill) - Posted 2 years ago

“It was really helpful.”

Helpful Report

(Aaron Sanford) - Posted 2 years ago

“Kept in constant communication. Cleaned up puppy. Had pleasant personality and loved puppy.”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Aaron called to inform us he was on the way and showed up on time. The whole process went exactly as described. Very satisfactory to us!”

Helpful Report

(Aaron Sanford) - Posted 2 years ago

“Kate was wonderful. She kept notified of each step and when she would arrive. She let me know how the puppy was doing and took good care of him. Thank you very much and thank you to Kate”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“I’m not a breeder / the puppy was sent to me in a timely manner. Thanks”

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(Hayden Black) - Posted 2 years ago

“Delivered on time. Very nice person who delivered.”

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(Rudy Ceballos) - Posted 2 years ago

“our puppy Aby was delivered earlier than previously told us. the driver (Adrien) was very cordial . we were so pleased with Abby and very impressed with Puppy Spot representatives.”

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(Israel Soto) - Posted 2 years ago

“Great job! Rainbow arrived on time and I great condition. Obvious that the drivers loved doing their job. Thank you!”

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(Ray Gagne) - Posted 2 years ago

“Ray & April were incredibly kind and sweet when they delivered our Phoebe (Sunny) to us in Savannah GA! They seemed to genuinely care about her well-being. They also arrived in the time frame given to us. She arrived clean and ready to mingle with her new crew! Thank you, Pet Cab!”

Starwood Pet Travel 5 star review on 22nd June 2022

Helpful Report

(Ray Gagne) - Posted 2 years ago

“pleasant and helpful and informative”

Helpful Report

(Joseph Leblac) - Posted 2 years ago

“This was my second experience with your company, and I cannot say enough good things! Both times my puppy arrived clean and happy, and both people that delivered my pups were fabulous!”

Helpful Report

(Kim Bradshaw) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,976 reviews