Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pet cab made a mistake they was at another address with our yorkie and that made us nervous that she would deliver the wrong dog”

Helpful Report

(Patricia Pera) - Posted 1 year ago

“All fine except dog peed in wee wee pad ? Otherwise excellent”

Helpful Report

(Rick McCarthy) - Posted 1 year ago

“Driver kept us informed along way. Courteous and pleasant.”

Helpful Report

(Joel Quezada) - Posted 1 year ago

“It all went well, but we weren’t called before our puppy was delivered. Our driver said his phone had no service. Not a good excuse.”

Helpful Report

(Jameson Dube) - Posted 1 year ago

Author didn't leave any comments.

Helpful Report

(Patricia Pera) - Posted 1 year ago

“The driver was very friendly, and my dog arrived in good spirits.”

Helpful Report

(Izzy Santiago) - Posted 1 year ago

“Kate was polite and helpful.”

Helpful Report

(Kate Pehlivanov) - Posted 1 year ago

“i was pleased. no time spent explaining the crate workings”

Helpful Report

(Guadalupe Martinez) - Posted 2 years ago

“The driver was so sweet and patient. We had a hard time getting my dog out the crate and she didn't rush me. She helped us up with the crate. She was very kind”

Helpful Report

(Susana Salazar) - Posted 2 years ago

“Communication was good with letting us know the window our puppy would arrive and then again 15 minutes before arrival. I appreciate the driver changing her pee pad in her crate before coming to the door. It appears the driver also gave her water upon arrival. She was very thirsty which made me wonder when was the last time she received water. The plane landed at 9:00 in Long Beach and we did not receive her until 5:00. That is a long time for her to be in transport.”

Helpful Report

(Jesse Rodriguez) - Posted 2 years ago

“They did a good job but when my puppy arrived their water had spilled in the crate so my puppy was wet and food was mixed with their water. Also, the driver did not ask for my ID before leaving the puppy.”

Helpful Report

(Jim Pettengill) - Posted 2 years ago

“Very courteous, professional and kept me up to date on the arrival time of my puppy.”

Helpful Report

(Jimmy Richardson) - Posted 2 years ago

“Everything was good except for one thing. Our puppy was delivered in a carrier that looked like it had been through a lot of banging around. It is broken and cannot be used again. I’m wondering was this little 2 pound puppy in it at the time it was damaged Or was she shipped in the cargo area. The last time we had a puppy delivered she came in a beautiful travel airplane approved carrier. I am shocked over this.”

Helpful Report

(Josh Prezgay) - Posted 2 years ago

“GOOD JOB, THANKS”

Helpful Report

(Hayden Black) - Posted 2 years ago

“The gentleman was polite and professional. He called and kept me informed as to my puppy's arrival. My only disappointment was my puppy was covered in pee and his cage had vomit.”

Helpful Report

(Daryl Specter) - Posted 2 years ago

“He was friendly. Said last time he ate but didn’t give last time he used the bathroom. I felt like more info could have been given.”

Helpful Report

(Nick Knecht) - Posted 2 years ago

“Thank you very much”

Helpful Report

(Carissa Love) - Posted 2 years ago

“4.5 stars! I appreciated the phone calls with updates and verifying the location for delivery, etc. The only issue I had was when I saw Max take the dog out of the car; he kind of swung the crate and when the puppy was dropped off inside, the water was all over his pad and feet. It's just water, and the puppy is fine, but maybe don't swing the crate around for this poor tiny new puppy who is probably scared..... He did not know I was watching him through the window when he arrived.”

Helpful Report

Posted 2 years ago

“On time and courteous”

Helpful Report

Posted 2 years ago

“We did not get a call with a window the day before. Which they claimed a message was left. I had to call in the morning cuz I did’t know if the plane had landed. The driver was a very caring and passionate lady and took care of my puppy. I just think ur communication could be a lil better.”

Helpful Report

Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews