Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your associate was very helpful and friendly thank you for bringing me my baby girl.”

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Posted 3 years ago

“Kept in touch and detailed. Arrived promptly. Polite and personable agent. Pup was not upset. Carrier still positive to pup. Thanks for the food and scoop. All good.”

Starwood Pet Travel 4 star review on 3rd December 2020

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Posted 3 years ago

“My puppy was delivered on time, and the driver was very nice!!!”

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Posted 3 years ago

“We had a good experience receiving our puppy. The communication was good and our puppy arrived within the time slot they gave to us. Our driver Leslie was super nice and really gave me all the information I needed to feel comfortable with our puppy traveling so far.”

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Posted 3 years ago

“very pleased with the way our new puppy Buz was delivered to us 😊😊”

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Posted 3 years ago

“She was very nice and explained the details of mayas day”

Starwood Pet Travel 4 star review on 26th November 2020

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Posted 3 years ago

“Very courteous and professional! Great service.”

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Posted 3 years ago

“As far as I can tell, our puppy had a good trip, and arrived to us healthy and happy. A little afraid at first, but okay. He got to us very late in the day. We were hoping to have more time his first day home.”

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Posted 3 years ago

Thanks for the review! As the final mile transporter we do not control flight arrival times. We do call the night before and give an estimated delivery window based on expected flight times, our cleaning process and travel distance. We called with a delivery window of 130-430 and we show delivery at 245 and that included a 1 hour late airplane. Congrats on your new addition!

Posted 3 years ago

“was on time,”

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Posted 3 years ago

“great job, I wish he was able to be delivered on the exact delivery date requested, but overall a good experience.”

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Posted 3 years ago

Thanks for the review. MyPetCab does not control the delivery dates of the puppies. We take over at the airport and delivery the puppies sent our way by the company you worked with to add your new family member . We will pass along your concern. Congrats on your new addtion!

Posted 3 years ago

“This service was nice.”

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Posted 3 years ago

“Quick and professional drop off.”

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Posted 3 years ago

“Our puppy seemed well looked after and cared for on his travel to our home. We got continuous updates and he arrived on time.”

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Posted 3 years ago

“He was really nice and patient with my puppy”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“The driver was great he called and gave an ETA. The puppy arrived in good spirits with no damage, the only problem was the loose water in the cage it should have been in some kind of a bottle (like a drip feeder for hamsters). because the water was all over the creat everything was wet. Other than that everything was good.”

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Posted 3 years ago

Thanks for your review and we are sorry the crate was wet. Unfortunately, you can not use drip feeders with dogs as they can't drink from those. Dogs lap up water and need it in a bowl for them to get any. Due to the nature of driving and sometimes dogs playing in their bowls, wet crates can always happen. We try to clean up any if we notice it, but this can happen as we are driving to your house and we know owners are ready to see their dogs and not wait for us to clean up water. Once again, I'm sorry we missed the mark on our high level of service, but I hope you understand that this is just something that can happen when you transport dogs.

Posted 3 years ago

“Very easy and kind!”

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Posted 3 years ago

“The communication we received was excellent and our driver gave us ample notice of his arrival. I took one star off because our puppy arrived with poop on him in various places. I do acknowledge that this may be normal, unavoidable and/or My Pet Cab perhaps shouldn't be held responsible. All other aspects of the service were great.”

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Posted 3 years ago

“She was very nice and kind but the crate had smeared poop and pee. I didn’t expect that. She mentioned he went but I thought she cleaned it before he came to the house.”

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Posted 3 years ago

“Driver was in a hurry. No time to answer any of my questions.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews