Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our puppy arrived in good condition a hour early. That was nice. Thanks”

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Posted 2 years ago

“My Pet cab got are puppy to us right on time.”

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Posted 2 years ago

“Jesse was very proactive in his calls. He told me that flight landed early and asked if he can deliver Madison earlier than expected....yes! Thumbs up for great communication. Thank you Jesse!”

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Posted 2 years ago

“Communicated great but was late with delivery”

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Posted 2 years ago

“They delivered the wrong dog--not your fault. The breeder sent the wrong dog.”

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Posted 2 years ago

So sorry to hear there was a mix up by the breeder. As the final mile part of your puppy's journey My Pet Cab delivers based on the information provided to us by the company where your purchased you new pup. We will also follow up with them . thanks !

Posted 2 years ago

“Not sure who was responsible for the small amount of travel food but # 1 package was broken and taped up and Royal Caine was supposed to accompany the puppy. Eukanuba was substituted”

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Posted 3 years ago

Thanks for the review! As the final mile piece of your Puppy's journey My Pet Cab does not control the breeder provided food attached to the travel kennel. Thanks for the info we will provide feedback to the company where you purchased your puppy. Congrats on your newest addition!

Posted 3 years ago

“Terrific service. Our puppy arrived happy and on time!! Your driver was extremely friendly. A+ service!”

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Posted 3 years ago

“Very nice and was quick! Called me and updated me, was very polite too.”

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Posted 3 years ago

“Dean was On time, & friendly. He took his time with our pup slowly allowing her to come out of the crate. He called us prior to his arrival so we were ready.”

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Posted 3 years ago

“I would rate my puppy's ride from the airport as 5 stars as the driver was very congenial and whoever before the airport ride as about 3 stars as the puppy was in transit a week and lost a half a pound.”

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Posted 3 years ago

Thanks for the feedback. We have reached out via email with contact information. As the final mile provider for your puppy's travel we only control what occurs once your puppy lands. Thanks for the note on the 5 star service we provided! We will provide feedback to the company where you purchased your puppy from regarding transit time before their flight. Enjoy your new Pup!!

Posted 3 years ago

“Very nice and she is in time that she gave me. Thank you very much”

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Posted 3 years ago

“The driver was very nice and called me a few times with details of her arrival. I must say though that she was very traumatized by the experience of being in a crate and I will not go this route ever again to get a puppy. I cannot use a crate to train her from the trauma she went through.”

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Posted 3 years ago

We are sorry you puppy didnt like the travel method. We (My Pet Cab ) provide the last mile piece of your puppy's journey . We take over at the local airport and your puppy is generally in our care for a few hours. Our handlers give some human touch and support at the airport and keep close eyes on the puppies on their ride to their "furever " home. We will pass along your concern to the company where you purchased your puppy since they set up all the travel arrangements. Hope you are enjoying your newest family member!

Posted 3 years ago

“There are 2 jack in the boxes in the same vicinity as pickup at Hayward Airport. You can drop a pin in Google Maps of the pickup spot and give us that address... might be easier for both parties...”

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Posted 3 years ago

“Hello Pet cab driver communication was pleasant . After she left due to my excitement realized my pic and new pup was taken my ID was not requested. It would have been helpful if she knew where pup was last fed . Other then that she was professional. Great service !”

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Posted 3 years ago

“They called me before delivering my puppy and were on time. Thank you so much for being punctual.”

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Posted 3 years ago

“Chico was well taken care of and the driver was very courteous.”

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Posted 3 years ago

“Our pet was delivered on time and the delivery driver did a good job”

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Posted 3 years ago

“Very Nice guy”

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Posted 3 years ago

“The driver was friendly and timely. The puppy arrived pretty beat, and had throw up on her. She also arrived very thirsty. Overall, we were happy to get our new puppy safe & sound.”

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Posted 3 years ago

“On Time Driver Courteous!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews