Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,966 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,966 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication regarding puppy and arrival times”

Helpful Report

(Jeannine Dugan) - Posted 1 year ago

“Thank you Pet Cab for doing a great job bringing Gryffin to us. Patricia kept in contact with us every step of the way. We would recommend and definitely use Pet Cab again in the future!!”

Starwood Pet Travel 5 star review on 1st July 2022

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(Patricia Pera) - Posted 1 year ago

“Tracy was very friendly, calm, gentle, understanding, and caring towards our newest baby & me. She even sniffed around the van to take notice of the other puppies before leaving us to continue on her "SPECIAL DELIVERIES". I didn't want to use the service as it was only a 30 minute drive to pick him up, but when Puppy Serve upgraded my service to include the Pet Cab delivery, I am glad he was handled by such a wonderful service and knowledgeably capable staff. Thank you! -Jess H.”

Helpful Report

(Traci Brearley) - Posted 1 year ago

“An amazing experience all around”

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(Janet Sharp) - Posted 1 year ago

“Paul was incredibly communicative and delivered our new puppy with so much care! We could tell that she was well taken care of along the way.”

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(Paul Tuccelli) - Posted 1 year ago

“Tim was very professional and enthusiastic. Provided timely updates of ETA, and brought our puppy on time. Tim provided all information for our puppy including what he ate and drank after his flight, also about the extra food and documentation that came with our puppy. He took a picture of our family with the new addition and texted us the picture. Very impressed with the service!!”

Helpful Report

(Tim Hohm) - Posted 1 year ago

“Our driver was very friendly and prompt.”

Helpful Report

(Paul Tuccelli) - Posted 1 year ago

“Everything was great! Our driver was extremely nice and profession as well!”

Helpful Report

(Traci Brearley) - Posted 1 year ago

“Great service. Jamie kept me informed every step of the way regarding my puppy’s arrival. Thank you”

Helpful Report

(Jamie Reyes) - Posted 1 year ago

“Leslie was very punctuate and professional”

Helpful Report

(Leslie Rowen) - Posted 1 year ago

“Kept me posted with updates. Refreshed my puppy so she looked clean and smelling good. She checked credentials to make sure she was in the right home”

Helpful Report

(Genesis Rosado) - Posted 1 year ago

“Jeanine was the most helpful, warm transporter of our puppy that we could have ever dreamed of. She spent time with us and our puppy making his and our transition easy and fun. We can't imagine a greater asset to My Pet Cab than Jeanine's love of animals and the joy she derived from making our family whole. We appreciate her so much. Christine and John Nahm”

Starwood Pet Travel 5 star review on 30th June 2022

Helpful Report

(Jeannine Dugan) - Posted 1 year ago

“The driver was courteous and great.”

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(Jeannine Dugan) - Posted 1 year ago

“I was very impressed with the timelines of the delivery of my new puppy”

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(Rick McCarthy) - Posted 1 year ago

“You were fabulous. My dog arrived happy, relaxed, and ready to adjust to his new home. Thank you so much.”

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(Rick McCarthy) - Posted 1 year ago

“It was very good.”

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(Kristi Popik) - Posted 1 year ago

“Amazing service!”

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(Danny Cruz) - Posted 1 year ago

“Everything seemed to go smoothly.”

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(Jameson Dube) - Posted 1 year ago

“The driver Tim was very professional and polite. He transported our sweet furbaby Millie safely to our home in Northern CA. His communication was excellent. He kept us up to date when he got our puppy from the Hayward airport and that he had other puppy deliveries to make but to expect him between the 3-hour window we were given. He contacted us when he was 20 minutes out from our home & arrived when he said he would. Very pleased with your service!”

Helpful Report

(Tim Hohm) - Posted 1 year ago

“Chris was very nice and helpful in taking good care of getting new baby Whiskey here.”

Starwood Pet Travel 5 star review on 28th June 2022

Helpful Report

(Chris Hart) - Posted 1 year ago

Starwood Pet Travel is rated 4.9 based on 3,966 reviews