Hudson & Vine Reviews

Name: Hudson & Vine
Address: 85 Tamarack Road, Rye Brook, New York
Rating: 4.74

4.7 Rating 1,863 Reviews

93 %

of reviewers recommend Hudson & Vine

4.7

Based on 1,863 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Hudson & Vine 3 star review on 26th April 2024

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looks damaged. Worn edges.”

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Posted 1 month ago

“Hudson & Vine carried a misleading description of the item on the website. This has caused a significant outlay of money for a very disappointing product.”

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Posted 2 months ago

“This is just solid vinyl with a painted patternon it. So the pattern will eventually wear off. It even says don't use a vacuum on it to protect it. Doesn't seem durable, defeats the point.”

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Posted 2 months ago

“Very poor customer service”

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Posted 2 months ago

“I have liked every vinyl floor that I have bought except this one. I had two smaller mats like this in my kitchen that I am using on my counter tops. This piece was going on the floor, and unfortunately it had a pink hue to it and did not match my other pieces.”

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Posted 3 months ago

“Wrong items sent. Still waiting for right order.”

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Posted 6 months ago

“everything is fine as long as you like the product. I did not . I thought the colors were not as bright as shown in the pictures. also the vinyl seemed very thin. returning a product is not easy. I did everything asked to return the product so I will see if my money is refunded. Also, out an additional $30.00 to send the mats back. with no guarantee I will be refunded.”

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Posted 8 months ago

“Unfortunately I never received the item. FedEx left the package in our apartment mailroom and someone else took it :(”

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Posted 11 months ago

I processed a replacement. I also have been responsive. We did ship the original order and have proof with a photo of the delivery. Additionally, she did not include her apartment number in the shipping address.

Posted 11 months ago

“I can not review this as it has still not arrived. Please let me know when to expect my order. It is WAY past due.”

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Posted 1 year ago

“This planter/mail holder looks cheap and is poorly made. It looks like a 6th grader took some thin slabs of rough, unsanded, unpainted, unvarnished pine boards and nailed them together quickly without attention to lining things up and making sure the nails were firmly locked in place. Not attractive at all. I'm sending it back.”

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Posted 1 year ago

“Not at all as pictured, colors are way off. This is not cream, it's a muddy brown or muddy brown green depending on the light. Flowers just muddy, no nice colors. No backing, no cush. Waste of money.”

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Posted 1 year ago

“The item I ordered is certainly NOT worth the $100.00 plus I paid for. The item is NOT thick enough nor has a stable body support to remain in one place. Very disappointed ! This is what happens when one gives others the opportunity to bring their items into one’s home . Only to be taken for a ride / scammed out of money !”

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Posted 1 year ago

“I'm sorry to say, as I don't enjoy writing bad reviews, that this was highly disappointing. If I had the time to pack it up and send it back I would. I received 2, not a set of three and the galvanized pots were so terrible looking with brownish rings around them.”

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Posted 1 year ago

“Terrible, misleading photos. I was charged an arm and a leg for essentially a super-thin mat. I thought I was getting sticker floor tiles. We will return this mat and I will tell everyone to not buy from here. This is a scam.”

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Posted 1 year ago

“I am disappointed in this rug. It looks like I went to Home Depot and bought a vinyl floor remnant and cut it to size. Not at all what I expected.”

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Posted 1 year ago

“Different color- much darker brown”

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Posted 1 year ago

“The vinyl rug I received was not consistent with the photos advertised. It was much brighter online and when I received it it was fake aged and dull. Returned with an $80 shipping fee.”

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Posted 2 years ago

“Not happy with the quality of my purchase, looks cheap and a different color compared to the online photos. Even more disappointing, it says it’s nonreturnable. Won’t be ordering from here again.”

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Posted 2 years ago

“For an online-only company, their customer service is very unreasonable! I purchased a vinyl rug, a standard size. They state that custom orders are not returnable, okay that is reasonable, the rug I ordered was one of their standard sizes, however, what they do not state is that ALL orders are custom. So when the rug arrived and the color did not match my decor, I thought I would exchange it for another. Their arrogant customer service staff made an exception to take it back, which includes jumping through all of their hoops to do so, it cost me $60 to ship it back, and when they refunded me, they deducted $10 for shipping on their end as well! This company does not deserve to be in business and I will not order from them again.”

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Posted 2 years ago

“colors in item purchased were not at all as pictured & returning item was awful.”

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Posted 2 years ago

Hudson & Vine is rated 4.7 based on 1,863 reviews