Hughes Direct Reviews

Name: Hughes Direct
Address: Hughes Electrical Direct, 259 Felixstowe Road, Ipswich, Suffolk
Rating: 1.87

1.9 Rating 114 Reviews

19 %

of reviewers recommend Hughes Direct

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About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

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Hughes Direct 1 star review on 18th February 2022

Anonymous

Hughes Direct 1 star review on 16th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Samsung LED 40" Smart TV for my son's 18th Birthday. I ordered the TV in advance, which is the usual and commonplace thing to do. When we presented him the TV, in the box in which it had been delivered, (the box was in perfect condition, I might add, with no sign of damage) On taking the TV from the box, and putting it on the stand, we turned on the power and found the TV screen was severely cracked. I contacted Hughes Direct straight away, who informed me that as the policy for checking the item was exceeding 48hrs after delivery, I was not entitled to an exchange or refund. They say that this policy was posted for every buyer to see. It was, but on their website. I purchased the TV through Amazon. I had no reason to look at their website as all the notifications regarding the transaction came from Amazon. Amazon failed to inform me of this policy also. Apparently, Hughes Direct are one of Amazon's leading marketplace traders... so I can see the connection there. This his information scares me considerably as with both business's, the Customer Handling and People skills are extremely bad if not, non-existent. The trusting customer stands no chance of receiving positive after sales care with either of these companies. Judging by the other very similar comments on this site, This company needs to be investigated due to its policies. Imagine the killing they make every year after Christmas with their defective items sold, and the 48hr policy in action. Its disgraceful... as too will be all disappointments that follow. They are selling goods by deceit. I am presently dealing with Consumer Rights to obtain my refund for the TV. This is a Bad Company and should be avoided at all costs! This business also sells via EBay.. They should be struck off!”

Helpful Report

Posted 10 years ago

“A faulty fitted washing machine leak ruined a section of my laminate floor three weeks ago,and despite a visit from a company employee,and liability admitted,i submitted a quote(delivered by hand to the B'ham store)and,despite numerous phone calls,....nothing! I'm now handing the problem over to Axa,my contents insurer,and chasing it through my legal cover. £1500 plus has been spent at Hughes B'ham store over the years by me,but never again! A two bit company with a one star rating!”

Helpful Report

Posted 10 years ago

“In my opinion Hughes do not honour guarantees I purchased a TV which broke down within the guarantee period, they insist it was dropped or hit with a projectile, not possible as there was no one in the room when it went wrong, I was told I must have a ghost, they have no clue about customer service, they just make excuses to not to rip you off. I will never shop there again, and would not recommend them to anyone.”

Helpful Report

Posted 10 years ago

“Whatever you do, when you receive a product from Hughes Direct, try it out immediately. Don't wait for it to be out of warranty before you find it doesn't work!”

Helpful Report

Posted 10 years ago

“I bought a CD player. When it broke, Hughes have tried to avoid responsibility. They are not to be trusted. They've currently had it for more than a month with no sign of returning it. A very poor, second rate organisation.”

Helpful Report

Posted 10 years ago

“I purchased a Panasonic combo microwave from the Martlesham store on 17 May. I was keen to get a good product and the Panasonic was recommended by the salesman. On 18 July it stopped working and I contacted the Martlesham store who said I could either return it to the store or take it directly to the service centre, where they would send it. I took it to the service centre that day. I was informed on 20 July that the appliance was ready to collect and had undergone a manufacturer approved modification. I am disappointed that for an appliance barely two months old with a fault not related to misuse, it was not replaced with a bjrand new one or I was not credited the cost against a different model not prone to this potential problem. I am also disappointed that the onus has been on me to return and collect the goods along with taking responsibility for any damage incurred during this process. There would need to be a very convincing reason to persuade me to shop at Hughes in the future.”

Helpful Report

Posted 10 years ago

“Ordered a TV from them and was not there to take delivery. Arrived back off holiday to find TV had scratch on screen and was refused a replacement How can any company take £900 of your hard earned money, send you damaged goods and refuse to replace them Taking this matter up with my lawyer”

Helpful Report

Posted 10 years ago

“I bought TV from this company, the day of before the delivery I received a pre delivery notification text message then I noticed they putted through incorrect delivery address to the Arrow XL (courier company) and called their customer service immediately to ask them get address corrected, one of their staff not really care what you saying end up next day I wasted my day out of work because they didn't get my delivery address corrected. AVOID this company otherwise just waste your time and money.”

Helpful Report

Posted 10 years ago

“Avoid,avoid! Ordered a TV with a Sony 5 year warranty, except that when the order was placed on line I received an invoice with only one year guarantee Numerous calls and emails failed to get their customer services staff to understand there was a problem and they insisted I could return the TV to them at my expense. Not quite what I wanted to do! Very poor after sales service and a very basic misunderstanding of what they were trying to sell.Staff stubborn and intransigent.”

Helpful Report

Posted 10 years ago

“Ordered a vacuum cleaner, which was simple and easy to do on the website plus a great price. It was delivered exactly on time and the couriers kept me updated with at every stage of the delivery process. Could not have worked out better, would certainly use them again.”

Helpful Report

Posted 11 years ago

“I ordered a TV from the website. The layout was ok and the booking process was smooth. However, they didn't arrive on the day I selected, although they claimed they tried to contact me. I called them back to find out the situation, only to find out that the order was cancelled because of "security reason" and they don't provide any further explanation. I have been internet shopping for years. First time to hear this. Super weird.”

Helpful Report

Posted 11 years ago

“Hughes at North Walsham managed by Justin is second to none for service we have spent a considerable amount this year nothing has been to much trouble they deliver on all levels, quality of products offered, price points but most importantly customer service they deserve real recognition for all that they offer and if Justin is not there or busy with another customer be assured you will still get the best avoid the big stores go local !!”

Helpful Report

Posted 11 years ago

“Ordered a heater which arrived in a damaged box after the driver working for their mickey mouse courier firm gave me the wrong one. On opening the box the inside packaging had obviously been previously removed and just shoved back in and the heater was badly damaged. At first contact Hughes Direct seemed to take the matter seriously but since then no contact at all and their promise to arrange collection turned out to be lies. Don´t use this company, look around the internet to see plenty of stories like mine. Originally written By Bob Groves - Unbeatable.co.uk”

Helpful Report

Posted 14 years ago

“I wish I had read other reviews online before purchasing. The after-sales care was dreadful. They were rude and dismissive and the item I ordered was not up to scratch and their website did not properly describe the item. Awful experience and I am now left out of pocket as they would not acknowledge liability and were intimidating and service was more than unsatisfactory. Steer clear. Originally Written On Unbeatable.co.uk By PKT”

Helpful Report

Posted 14 years ago

Hughes Direct is rated 1.9 based on 114 reviews