“I got charged for cups and straws but it has been over a month since the order and nothing received. I complained and got no response at all. I have tried everything to get in touch and literally not a single email or comment back. I expected at least a response, reshipment or refund. Very disappointed.”
“I love my hyrdo jug so far! I got one because I loved the fact it doesn’t spill. I’m hoping it helps increase my water intake during my breastfeeding journey!”
“Ordered January 18th and as of today the order has been sitting in Utah since January 26th, it’s now February 3rd. I know it said 10 business days but we are beyond that. I didn’t expect it to take this long with no anticipated delivery date. I gave 2 stars because I’ve ordered before without issue but this is excessive.”
“We’ve been hydro jug lovers for years! These are hands down our favorite items we’ve purchased from HydroJug, along with our recent purchase of mini jugs for our littles! Thanks for great quality!”
“The cup just alright. Hydroflask makes a better product for cheaper, the key differentiator is a 40oz Hydroflask doesn't fit in a cupholder.
I ordered a 40 oz cup and a $10 "mystery item"... the mystery item was for the 64 oz jug (which I don't own and probably never will). I can't help but feel like I was screwed out of $10.
The packaging leaves a lot to be desired. Packing a $40 cup in a generic brown 'made in China' box is a weird and lazy flex; something that I wouldn't even notice or comment on, except the cup was a gift and the recipient was a bit perplexed.”
“It’s a great water bottle and keeps drinks very cold. But I have plenty of water bottles that do the extract same thing, the main reason I got this one was they advertised it is leak proof, unfortunately that is not true when tipped upside down the straw area leaks pretty good. I put it in my gym bag and my clothes were wet when I went to put them on and half of my water was gone.”
“I love my hydro travel and my daughter loves her stainless steel jug. The only issues I have is shipping is very slow and I needed to return two sleeves but they don’t have any in stock and now I’m out of my return window. Customer support is a little slow to respond as well.”
“The best tumbler I’ve bought yet! I love that it’s leak proof and I can close the lid and shake a water packet into my drink. Love the color and it’s super comfortable to transport and hold. Great cup for sure.
Shipping took longer than usual and it never updated or sent me notifications. Took about 12 days to recieve but honestly it was worth the wait 😊”
“Mold collects in the lid where you can’t reach to get it cleaned. Was told I will get a replacement lid.. zero lid to be delivered. Was also told to wash the lid often? Obviously I was my cup!! Gross!!”
“Great product. Took waaaay too long for shipping. (25 days!) Customer service support is practically impossible to get ahold of. Love the product but will probably never order from this place again.”
“Awful! I wrote to this company via email 3 times and sent multiple instagram messages regarding my order trying to cancel it. It took over 2 weeks to get this (even tho it was to ship in 1-4 business days.) Customer service was ZERO help and they just stopped responding to my Instagram messages (which is apparently the only way you can get in touch with them.) And on top of all that, the cup leaks! And you have to pay for returns too so I've literally lost $40 on this plus the return fees. It's like this company takes no responsibility. Last time I will order anything from them. To be honest, I'll be surprised if this review even makes it to the website. Im sure they won't allow it up, they won't allow the truth to be posted.”
