“Took more than a month to get my cup. The first one didn’t ship, and when I reached out to customer service they took almost a week to respond with getting one response per day.”
“Have not received tracking or item yet I’m being asked to review the product. It’s been almost 2 weeks and I have yet to even receive a confirmation email.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“Does not spill when the straw is in its closed position. Super cute. I think it’s better than a Stanley. I do wish there was like a silicone cover on the straw only because I’m slightly allergic to the plastic. But overall 10/10 :)”
“I love this company!!! I am obsessed with the traveler jug. I love these. They are offered in pretty colors, fit in a cup holder, spill proof, clear lid so you can see how much you have drank, and these jugs have helped me drink my water! The customer service is wonderful!! If there is ever a problem, they make it right! They are a small company and I love supporting them!”
“I have x2 hydrojugs and love them. I have thrown out all other cups. The closing straw is a game changer for me as a mom and the no leaking is great. the ability to throw it in a bag, worry free is amazing.”
“Love love love! I am a commuting college student so I am on campus for 6-8 hours a few times a week resulting in my needing a good water bottle. This keeps my water ice cold, it is easy to carry because of the handle, it is 100% leak proof (unless the straw is open), and I love that you can put the straw down/up. It feels so much more sanitary than a Stanley would. I also love that it has grippies on the lid to help you open it easier and rubber on the bottom so it doesn’t clank when you sit it down. Additionally I appreciate the fact that this company took into account people who are lefties and righties which more popular brands like Stanley do not. I loved these so much that I ordered two more!!!”
Email our team at service@thehydrojug.com and they will back to you as soon as they can. There is a high volume of orders right now so that is why it is longer than normal.
“I too was a Stanley girly but I have to say I am extremely impressed with my Hydrojug! Besides my favorite feature of it being leak proof, it keeps my drink cold for the longest time. Can’t wait to purchase more in different colors!”
Hi! It looks like your order was sent back to us and our team issued the store credit for you to reorder. If you need any help email our team at service@thehydrojug.com", "email_client
“Mommy approved. Throw this in the wagon, car, carry bag, beach bag, WHATEVER. Kids can knock it over, tip it upside down and you don't have to worry about spills. Best yet, the straw folds down, so no worries about anything flying or getting dropped inside your straw too!”
“Love my HydroJug Traveler. I’ve been really wanting a Stanley but I always held back from purchasing because the cup leaks whenever it gets knocked off or if you tilt it. But when I saw someone’s review for HydroJug traveler and I saw it didn’t leak. I absolutely needed to purchase one. Now I’m obsessed and will never use any other cup ever again.”
“I absolutely love my traveler's. It especially appreciate the width of the bottom of the cup. It fits in the cupholder, but it's also wide enough so that it won't rattle in the cupholder as your driving. With all my other cups, I've had to hold the top of them so they don't rattle. I also love that they are leakproof and that I can put the straw away. Being able to put the straw down makes it so I don't have to worry about hitting the mouth piece on something gross.”
