“I bought two of these 40oz jugs and I want to give a 5 star review BUT shipping and communication is horrible AND the cream colored jug…something isn’t right about it because it screws on so tightly it is IMPOSSIBLE to reopen and is causing pain in my wrist making it unusable. I wish someone would get back to me to rectify the situation and replace the one o have.”
Hi! We are sorry to hear that! It looks like you ordered during our birthday sale which is our biggest sale of the year so fulfillment was longer than normal. We put on the site and email confirmation fulfillment would be 5-10 business days to let you know about the potential timing for shipping, we apologize for the delay and our team worked overtime to get all the orders out. Please email service@thehydrojug.com if you need help with any of your products.
“The traveler is amazing. No leaks, keeps drinks/ice cold all day. 5/5 on the cup
Shipping seems to take a while to leave the factory. 3/5
Customer service- When my first order arrived, I was sent the wrong color. After contacting Hydrojug, they sent me a new cup in the correct color and let me keep the original one. 5/5”
“I absolutely LOVE my tumbler hydrojugs. The flip top straw is seriously the best. I got rid of all my Stanley's and got these. I can't wait for more colors to become available.”
“I purchased a Hydrojug and it never got delivered. They sent me an email asking for a review about how I love my new product without ever receiving my order. Very disappointing.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“I am happy with the overall functionality of the bottle, a little disappointed that it came with slight imperfections out of the box though. The handle already had a scratch on it, not obnoxious enough to go through the hassle of returning it but would have been nice to catch that before it arrived.
Update: customer service reached out and helped resolve the issue. Very happy with the outcome!”
“I bought this after getting a Stanley for Christmas. I love that the straw collapses so it doesn’t spill and I can throw it in my bag. This feature plus the price is reason alone to buy this versus a Stanley or hydro flask. My one little thing is the handle placement compared to Stanley is different and you can really feel the weight of the bottle in your hand. The Stanley’s weight is more evenly distributed so you don’t feel all of its weight in the top of your hand when holding it.”
“Placed my order on Jan 9th during the promotional sale and my card was charged - expected 10 -14 days until my items were recieved, it is now Feb 9th and I still have no items and the tracking number given by customer support shows invalid since Jan 27th.”
“The cup is wonderful! It was just the way I received it. As I was taking the stickers off, which I appreciate a good easy sticker take off, there was a deep scratch on my cup.”
