Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“The tumbler itself is great. I can throw it in my bag and I don't have to worry about anything spilling through. My problem is with the color. The color that is advertised (teal) is drastically different from what I actually received. It's not a matter of lighting and it being darker or brighter. The color itself is just not teal.”
“I think I been with my hydro for about 3 weeks … and it seals shut. The lid is rubber and is stained from me trying to open it and it’s forming little rubber balls on the lid from trying to open it every time it does seal shut. It also has dents inside ? The only pro is that it’s not leaking and I like the straw option. Although the straw sometimes detaches… Idkk for the price I wouldn’t purchase it again just because of these reasons. It’s cute tho ! lol”
“I bought two of these 40oz jugs and I want to give a 5 star review BUT shipping and communication is horrible AND the cream colored jug…something isn’t right about it because it screws on so tightly it is IMPOSSIBLE to reopen and is causing pain in my wrist making it unusable. I wish someone would get back to me to rectify the situation and replace the one o have.”
Hi! We are sorry to hear that! It looks like you ordered during our birthday sale which is our biggest sale of the year so fulfillment was longer than normal. We put on the site and email confirmation fulfillment would be 5-10 business days to let you know about the potential timing for shipping, we apologize for the delay and our team worked overtime to get all the orders out. Please email service@thehydrojug.com if you need help with any of your products.
“The traveler is amazing. No leaks, keeps drinks/ice cold all day. 5/5 on the cup
Shipping seems to take a while to leave the factory. 3/5
Customer service- When my first order arrived, I was sent the wrong color. After contacting Hydrojug, they sent me a new cup in the correct color and let me keep the original one. 5/5”
“I absolutely LOVE my tumbler hydrojugs. The flip top straw is seriously the best. I got rid of all my Stanley's and got these. I can't wait for more colors to become available.”
“I purchased a Hydrojug and it never got delivered. They sent me an email asking for a review about how I love my new product without ever receiving my order. Very disappointing.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“I am happy with the overall functionality of the bottle, a little disappointed that it came with slight imperfections out of the box though. The handle already had a scratch on it, not obnoxious enough to go through the hassle of returning it but would have been nice to catch that before it arrived.
Update: customer service reached out and helped resolve the issue. Very happy with the outcome!”
