“Purchased a mystery sleeve the sleeve I was given doesn't work with the cup I bought. When I reached out to customer service was told I could but a new item to fit the sleeve and they will give me free shipping. This is unacceptable why send me something that I can't use and the only way I can use it is to spend more money and purchase something else?”
Our mystery item is selected at random and is not based off the items in your order. The mystery item is marked final sale because they are discounted with a value up to $30. We are so sorry if it was not applicable to the item(s) in your order.
“I LOVE that the straw hides away since I am working as a nurse I feel it is more sanitary! I LOVE that it is leak proof because I am accident prone. The only down side is the ice doesn't stay in it as long as the Stanley cups. But really everything else makes that worth it!”
“Order was delivered. Loved the honeydew and pink sand color but a little disappointed on the teal color. What I received was not the color that was displayed. But overall travelers are amazing.”
“First, I was very disappointed to find these took way too long to get to me, and further finding out they were made in China. I bought on a recommend that these were made right here in Ogden Utah and wanted to support. On top of that, when I received my products, the large cup was very poorly constructed, the handle does not meet the cup, there is a space in it. Overall, I am not very pleased with the product, for that price, there should not be any defects. I know what it costs to make things in China and these are clearly way overpriced and poorly manufactured.”
Hi! We are sorry to hear that please email service@thehydrojug.com for assistance with damaged products. As for where our products are made we list that on our website.
“I love this mug. Versatile, keeps my water cold over night, and no straw sticking up to catch and tip over the mug. The only thing is, I would like an extra straw for this but I can't find it on the site. The silicone part that holds the straw in the cap is a little short and I have experienced the straw slipping loose.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“The tumbler itself is great. I can throw it in my bag and I don't have to worry about anything spilling through. My problem is with the color. The color that is advertised (teal) is drastically different from what I actually received. It's not a matter of lighting and it being darker or brighter. The color itself is just not teal.”
“I think I been with my hydro for about 3 weeks … and it seals shut. The lid is rubber and is stained from me trying to open it and it’s forming little rubber balls on the lid from trying to open it every time it does seal shut. It also has dents inside ? The only pro is that it’s not leaking and I like the straw option. Although the straw sometimes detaches… Idkk for the price I wouldn’t purchase it again just because of these reasons. It’s cute tho ! lol”
