“I placed the order on 1/12/24 for a birthday gift on 1/27/24. The item didn't ship until 1/23. How does a package not leave the wearhouse for 11 days?!! Once it was picked up by OSM WORLDWIDE it took 8 days to get to USPS and was finally delivered on 1/31/24. They need to tighten up their processing time and get rid of OSM Worldwide.”
“I placed my order 3 weeks ago. Took forever to ship out and has never arrived I have emailed, but no response. My package says it’s in another town and hasn’t moved for 4 days”
“The customer service is severely lacking. You can never get ahold of anyone on the phone and they don’t answer their customer service email. If they do it’s an automated message. My item had not shipped yet and I just needed to update my address. So now I paid for a product and don’t have it.”
“Hydrojug needs to figure out their ordering. It took them over 10 days to FULFILL an order for me, and this is the second time it has happened with them. I understand there are peak ordering times such as holidays and sales. But they need to figure out their operations and run more efficiently. I wouldn’t order from them unless you’re willing to wait 3+ weeks to receive your order.”
“I absolutely love this cup! I’ve been trying to find a cup that gets me to drink more water but isn’t as pricey as a Stanley. This is it! It’s also leakproof unlike the Stanley which is awesome because I like to throw my cup in my purse and go. The only thing I don’t like very much is how difficult it is to get the lid off if your hands are wet or slippery since there isn’t much to grip onto but other then that this cup is perfect.”
“My experience has been absolutely terrible. I placed an order over 3 weeks ago for 2 day shipping and I have not received anything and customer service takes more then 3 days to reply to any email.”
