“Hydrojug came yesterday after waiting almost 3 weeks. Shipping was very long. Customer service took almost 4 days to respond to initial email. Product itself is great.”
“How am I supposed to be reviewing an item that hasn’t even arrived. I definitely wanted to think this would be a great alternative to a STANLEY cup but I guess I’ll just stick to them. This is ridiculous! It’s been almost 3 weeks.”
“I have yet to receive my item. Customer support says it’s out of their hands. Item purchased on the 21st of January. Label created with USPS on the 24Th. They are still awaiting the item. No movement at all in transit.”
“The Traveler is everything everyone has claimed it to be and more. I actually give the product a 5 star rating. The reason for my 3 star rating is the customer service I experienced while waiting for said product. The person I emailed with was not friendly and never even acknowledged or apologized for the way they approached the situation. If you can't handle the number of orders or the customer inquiries that come with it then perhaps you should spend less time/money on advertising and invest that into other areas of the company. Would I recommend this product? 100 percent yes. Would I recommend this company? Not without reservations.”
“Best tumbler ever! Legit doesn’t leak, still fits in a cup holder and the foldable straw is a game changer! 10/10 recommend! This is the only cup you’ll ever need!”
“I placed the order on 1/12/24 for a birthday gift on 1/27/24. The item didn't ship until 1/23. How does a package not leave the wearhouse for 11 days?!! Once it was picked up by OSM WORLDWIDE it took 8 days to get to USPS and was finally delivered on 1/31/24. They need to tighten up their processing time and get rid of OSM Worldwide.”
“I placed my order 3 weeks ago. Took forever to ship out and has never arrived I have emailed, but no response. My package says it’s in another town and hasn’t moved for 4 days”
