“While they may have a few great products, the shipping and communication is not great. It took almost three weeks to receive my order. My emails were not responded to. I was only responded to when I finally messaged on instagram”
“I love my hydro jug traveler. I do wish it was offered in a smaller size to better fit in the dishwasher so it doesn't take up space on the bottom rack. On the positive notes though, color turned out exactly as expected from the website and I've shown off the leak proof technology to multiple coworkers! Very please with all of the options!!! Also, loved the top lid stickers giving left handed and right handed instructions for the lid. I'm left handed and often don't feel considered so it was a great surprise!”
“I ordered this January 10th. I live in a popular area no shipping ever has taken this long and for a cup I feel like it’s not worth the wait. February is tomorrow, and I have heard nothing back. Tracking is misleading, not much information.”
“I love both of my cups!!! I have a shaker and a traveler. They are THE BESTTTTT. I love that they are spill proof, love the colors, love that the straws close up and I can toss it and not worry. Brilliant design.”
“The cup overall looks great! Things I did not love were: took 15 business days to get the cup, received the feedback review before the cup was delivered, got a free sleeve but it does not go with the cup I purchased and would not ever purchase the one it does belong with.”
“This company sucks!! So I ordered the 40 oz traveler and a mystery item almost 3 weeks ago and I still haven’t gotten it yet. I waited the 10 days for it to be shipped and I got no updates. I then had to reach out to the company if they knew what was going on. It took them days to respond and it wasn’t helpful at all. I’ve been waiting forever for my items and I’m really frustrated with it. I get it that big sale items take awhile, but I NEVER had to wait this long for an item to come through.”
Hi!
Please reach out to our team at service@thehdyrojug.com and they will be able to assist you with tracking your order. During sales fulfillment time is 5-10 business day then shipping times begin this was listed on our site and email confirmation to give you an idea of shipping during high order times.
“I did not get my Hydro flask. I did not receive it. It said it got delivered into my parcel locker but did not receive it. Was not there. I’ve been waiting for this for a very long time I want a refund I’m not very happy I was excited at first, but then never received it. I got a case number from the post office so I haven’t heard anything.”
“Placed an order the 10th waited till about the 23 to ask for an update on customer support received an email on the 24th saying it was finally shipped (day 14) the 25th they replied back to me saying it shipped and I was suppose to wait 10 days which clearly it surpassed 10 days for a notification saying it was delivered the 30th but it wasn’t? Messaged customer support 2 days ago still haven’t heard back..”
