“I love both of my cups!!! I have a shaker and a traveler. They are THE BESTTTTT. I love that they are spill proof, love the colors, love that the straws close up and I can toss it and not worry. Brilliant design.”
“The cup overall looks great! Things I did not love were: took 15 business days to get the cup, received the feedback review before the cup was delivered, got a free sleeve but it does not go with the cup I purchased and would not ever purchase the one it does belong with.”
“This company sucks!! So I ordered the 40 oz traveler and a mystery item almost 3 weeks ago and I still haven’t gotten it yet. I waited the 10 days for it to be shipped and I got no updates. I then had to reach out to the company if they knew what was going on. It took them days to respond and it wasn’t helpful at all. I’ve been waiting forever for my items and I’m really frustrated with it. I get it that big sale items take awhile, but I NEVER had to wait this long for an item to come through.”
Hi!
Please reach out to our team at service@thehdyrojug.com and they will be able to assist you with tracking your order. During sales fulfillment time is 5-10 business day then shipping times begin this was listed on our site and email confirmation to give you an idea of shipping during high order times.
“I did not get my Hydro flask. I did not receive it. It said it got delivered into my parcel locker but did not receive it. Was not there. I’ve been waiting for this for a very long time I want a refund I’m not very happy I was excited at first, but then never received it. I got a case number from the post office so I haven’t heard anything.”
“Placed an order the 10th waited till about the 23 to ask for an update on customer support received an email on the 24th saying it was finally shipped (day 14) the 25th they replied back to me saying it shipped and I was suppose to wait 10 days which clearly it surpassed 10 days for a notification saying it was delivered the 30th but it wasn’t? Messaged customer support 2 days ago still haven’t heard back..”
“I love the HydroJug. But it took so long to receive it approximately over 20 days to canada. And it came a bit faulted on the lid. Otherwise i have been waiting for it, great for daily use!”
“I gave a 1 star because I’ve been waiting for my hydrojug for almost a month now. It would’ve been nice to leave an actual review, but I haven’t received the product.”
“I’ve been a HydroJug customer for about four years now. I’ve always loved everything I’ve purchased. It makes meeting my hydration goals so much easier.”
“So I have one other hydrojug that I would rate 5/5 stars because it works beautifully, doesn't leak and is easy to screw the cap on and off. However, the one I just received, the cap doesn't fit as nicely, so it is very difficult to screw it on and if I don't have it on just right, it leaks. Kind of a bummer. I am hoping that this isn't a common problem.”
