“I like the cups that yall make but I’m not sure why I agreed to getting a “mystery sleeve” if it’s going to be for a jug that I don’t even have. I thought it was going to be for the one I had bought. Just seems like you’re trying to offload sleeves that nobody wants.”
“I love the cup itself! I have it 4 stars because of how long it took to get it. I got the confirmation I paid but I waited about 3 weeks to actually receive it. I had to email the customer service team to prompt them to ship it to me but once it was shipped I received it quickly.”
“Love the cup but unfortunately the sticker it came with will not come off. I’ve tried to wash it and almost everything and it won’t budge. Hoping the next cup I get won’t have that problem. Otherwise a great cup :)”
“I love the Hydro Jug, I wanted/needed a larger cup that didn't leak, something that traveled well. My only complaint, shipping took two and a half weeks.”
“I would love to rate the cup, but since Hydrojug takes forever to respond to emails concerning damage in shipment, I guess my review will be based on the damage during shipping. Hopefully this will cause them to actually respond to their messages and rectify the issue.”
“I will never order anything from this company again I ordered on December 9 and it’s now January 31 and I still have not received my item. The tracking number doesn’t even work and you can never get a hold of anybody to see what’s going on.!!!!”
“I have had a large hydro jug for YEARS, migrated into the Stanley life for the handle BUT when I saw the traveler and it was NO SPILL, I was instantly sold. I got both shades of green and I cant rave enough about this quality. It goes above and beyond — I have dropped, no spill. It has been rolling around in my back seat for days, no spill. Truly an A1 product!”
“Love my stainless and tumbler, however I did not receive one of my items, the coral shkr bottle that was supposed to be included with my purchase did not arrive. I have emailed the help center already with my order number.”
“First off, I had ordered a traveler, and never recieved it. I received a shakr in its place. 2nd, I had a $10 mystery sleeve added to my order I didn’t notice before I checked out, that I didn’t want. And when it came in the mail it was a sleeve that wouldn’t fit anything I ordered anyways. I have reached out to hydro jug about these issues including pictures and haven’t heard a response. Definitely very frustrated considering shipping took over 2.5 weeks!!”
“I like the jug a lot, colors a bit darker in person.
I’m not sure if there’s a way to truly clean the lid part where the straw goes in so makes me worry for bacteria build up there.
The shipping from hydrojug took TOO long and if I was to order again I would order from Amazon or another third party vs from the website. Took a ridiculously long time to recieve this order.”
“Love this cup! Love the straw and that it won't spill! My only complaint is the color, and I know that's not a big deal, but teal is not at all teal, it is more of a sage. It's still pretty but teal is my favorite color so a little disappointing. You can see in the picture, my cup and the teal advertised. The cup itself is great though and I will definitely be using it! But please come out with an actual teal or aqua! :)”
“Ordered my item at the first of January and just received it 1/30/24. I had 3 separate emails stating it shipped with 3 different dates??? Way too long of a delivery window. I tried to cancel order but they wouldn’t allow me to. Now I have the hassle of returning. Disappointing.”
